Symptoms

Consider the following scenario:

  • You try to set up a computer that is running a Multilanguage version of Windows Server 2012 R2 in Server Core mode.

  • You select a non-English language when Setup first prompts you to provide a password.

  • After you restart the computer, you are prompted to provide the password to log on to the computer.


In this scenario, the display language is always English, and you cannot select a non-English keyboard. Therefore, you cannot type the previously selected non-English password to log on.

Cause

This problem occurs because the LogonUI.exe process incorrectly changes a registry key.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update in Windows Server 2012 R2, you must first have update 2919355 installed.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 R2 file information and notesImportant Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Authui-ppdlic.xrm-ms

Not Applicable

2,894

03-Apr-2015

04:01

Not applicable

Authui.dll

6.3.9600.17789

2,775,040

03-Apr-2015

00:04

x64

Input.dll

6.3.9600.17789

263,680

03-Apr-2015

01:29

x64

Sqmapi.dll

6.3.9600.17789

286,720

03-Apr-2015

01:43

x64

Input.dll

6.3.9600.17789

263,680

03-Apr-2015

01:29

x64

Authui-ppdlic.xrm-ms

Not Applicable

2,894

03-Apr-2015

02:32

Not applicable

Authui.dll

6.3.9600.17789

2,460,160

02-Apr-2015

23:52

x86

Input.dll

6.3.9600.17789

226,816

03-Apr-2015

00:50

x86

Additional file information for Windows Server 2012 R2

File name

Amd64_16b354e91252e87119b9735870e2fd84_31bf3856ad364e35_6.3.9600.17789_none_e6e5f38642d01fcf.manifest

File version

Not applicable

File size

720

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Amd64_199b9cbc042650b31e8442e6d954ebcb_31bf3856ad364e35_6.3.9600.17789_none_7a30815fb781cdcc.manifest

File version

Not applicable

File size

721

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Amd64_43e89da3c94003c50832e9e44aefbc51_31bf3856ad364e35_6.3.9600.17789_none_5469cd7650c0d0d8.manifest

File version

Not applicable

File size

722

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Amd64_5cbb676ce6a1c75380d6e64f2fefeb77_31bf3856ad364e35_6.3.9600.17789_none_5912f7234c8cf6c9.manifest

File version

Not applicable

File size

721

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Amd64_f40e6389822ef7106ac78ee84a336181_31bf3856ad364e35_6.3.9600.17789_none_d6ae5e170bddb725.manifest

File version

Not applicable

File size

723

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Amd64_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.3.9600.17789_none_cd9a9d32e3ca4d6d.manifest

File version

Not applicable

File size

65,636

Date (UTC)

03-Apr-2015

Time (UTC)

05:19

File name

Amd64_microsoft-windows-i..setup-media-windows_31bf3856ad364e35_6.3.9600.17789_none_afc225256a35e28a.manifest

File version

Not applicable

File size

2,994

Date (UTC)

03-Apr-2015

Time (UTC)

04:22

File name

Amd64_microsoft-windows-t..sframework-inputdll_31bf3856ad364e35_6.3.9600.17789_none_4d5a4500994807e6.manifest

File version

Not applicable

File size

2,661

Date (UTC)

03-Apr-2015

Time (UTC)

04:22

File name

Package_1_for_kb3009987~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

1,852

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Package_2_for_kb3009987~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

1,843

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Package_3_for_kb3009987~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

1,844

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Package_4_for_kb3009987~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

2,306

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Package_5_for_kb3009987~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

2,300

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Package_6_for_kb3009987~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

2,305

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Package_7_for_kb3009987~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

2,310

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Package_for_kb3009987_rtm_gm~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

3,086

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

Package_for_kb3009987_rtm~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

4,359

Date (UTC)

03-Apr-2015

Time (UTC)

14:51

File name

X86_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.3.9600.17789_none_717c01af2b6cdc37.manifest

File version

Not applicable

File size

65,628

Date (UTC)

03-Apr-2015

Time (UTC)

03:03

File name

X86_microsoft-windows-t..sframework-inputdll_31bf3856ad364e35_6.3.9600.17789_none_f13ba97ce0ea96b0.manifest

File version

Not applicable

File size

2,657

Date (UTC)

03-Apr-2015

Time (UTC)

03:00

Additional files for all supported x64-based versions of Windows Server 2012 R2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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