Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


The setup usually hangs at 76% or 89% of completion. To solve this problem, follow these steps:

  1. Remove the current installation of Office by running the Uninstall Microsoft Office wizard.

  2. Restart the computer.

  3. Install Office 365 again.


This problem occurs because the following installation file is corrupted:



Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?

Thank you for your feedback!