Applies ToOutlook 2013

Symptoms

If you had Outlook 2016 installed, and then:

  • Removed it with the Uninstall Easy Fix

  • Installed Outlook 2013

  • Installed an add-in

  • Tried to create an email through the add-in

Outlook 2013 may stop working.

Cause

The Uninstall Easy Fix doesn't change the typelib registry information, which causes a problem with the add-in.

Resolution

  1. From Start, search for regedit. Choose regedit from the search results.

  2. Use the arrows next to the folders on the left to navigate to this registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{00062FFF-0000-0000-C000-000000000046}\9.6

  3. Right-click that key, and select Delete.

  4. Perform an Online Repair.

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