Applies ToMicrosoft Dynamics NAV 2015

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Introduction

A platform hotfix is available for Microsoft Dynamics NAV 2015. The build number of this platform hotfix is 40138.Platform hotfixes are cumulative, which means that the latest hotfix includes all previously released hotfixes. Therefore, you should always install the latest update rollup. Note You may have to compile the objects in your database after you apply this hotfix.This hotfix resolves the following problems:

ID

Title

363601

"The server <servername> was unable to process the request" error message when you try to open a sales order.

363697

Error "The server <server name> was unable to process the request" when a called page is returning control to page which called it.

More Information

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:Partners

https://mbs.microsoft.com/partnersource/global/support/support-news/support_telephoneCustomers

https://mbs.microsoft.com/customersource/Global/NAV/support/support-news/support_telephoneIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail. The e-mail will contain a hyperlink. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password. If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV platform hotfix

See How to install a Microsoft Dynamics NAV 2015 Cumulative Update.

Prerequisites

You must have Microsoft Dynamics NAV 2015 installed to apply this hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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