This article describes an issue that occurs when a client computer connects to the print queue and tries to print a file in Windows Server 2012 R2 or Windows Server 2012. You can fix this issue by using the update in this article. Before you install this update, see the Prerequisites section.

Symptoms

A client computer that's running Windows 8 or Windows 8.1 can't print and receives an "Access Denied" error message when the client tries to print against a print server that's running Windows Server 2012 or Windows Server 2012 R2. This issue occurs if the Creator Owner principal's Manage Documents permission for the print queue is removed.

How to get this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

All supported x64-based versions of Windows Server 2012

Download Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update in Windows Server 2012 R2, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.17xxx

    Windows Server 2012

    RTM

    GDR

    6.2.920 0.21xxx

    Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x64 Windows Server 2012

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Compstui.dll

6.2.9200.16384

308,736

26-Jul-2012

03:05

x64

None

Not applicable

Dafprintprovider.dll

6.2.9200.21158

55,808

25-Jun-2014

04:20

x64

None

Not applicable

Findnetprinters.dll

6.2.9200.16384

66,048

26-Jul-2012

03:05

x64

None

Not applicable

Printui.exe

6.2.9200.16384

62,976

26-Jul-2012

03:08

x64

None

Not applicable

Puiapi.dll

6.2.9200.21761

187,392

30-Jan-2016

15:37

x64

None

Not applicable

Puiobj.dll

6.2.9200.21761

458,240

30-Jan-2016

15:37

x64

None

Not applicable

Localspl.dll

6.2.9200.17644

1,024,512

30-Jan-2016

18:07

x64

SPL

AMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

Winprint.dll

6.2.9200.17642

39,936

30-Jan-2016

18:07

x64

SPL

AMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

Localspl.dll

6.2.9200.21763

1,038,848

30-Jan-2016

15:37

x64

SPL

AMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

Winprint.dll

6.2.9200.21761

39,936

30-Jan-2016

15:37

x64

SPL

AMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

Win32spl.dll

6.2.9200.21763

733,184

30-Jan-2016

15:37

x64

None

Not applicable

Compstui.dll

6.2.9200.16384

288,768

26-Jul-2012

03:18

x86

None

Not applicable

Dafprintprovider.dll

6.2.9200.21158

45,056

25-Jun-2014

04:05

x86

None

Not applicable

Findnetprinters.dll

6.2.9200.16384

53,760

26-Jul-2012

03:18

x86

None

Not applicable

Printui.exe

6.2.9200.16384

61,952

26-Jul-2012

03:20

x86

None

Not applicable

Puiapi.dll

6.2.9200.21761

162,304

30-Jan-2016

16:21

x86

None

Not applicable

Puiobj.dll

6.2.9200.16384

339,968

26-Jul-2012

03:19

x86

None

Not applicable


Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x64 Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Pmcsnap.dll

6.3.9600.18049

825,856

07-Sep-2015

16:21

x64

None

Not applicable

Ppcsnap.dll

6.3.9600.18049

260,096

07-Sep-2015

16:17

x64

None

Not applicable

Print management.lnk

Not applicable

1,118

22-Aug-2013

06:44

Not applicable

None

Not applicable

Printmanagement.msc

Not applicable

146,389

18-Jun-2013

15:10

Not applicable

None

Not applicable

Compstui.dll

6.3.9600.17780

309,760

20-Mar-2015

03:49

x64

None

Not applicable

Dafprintprovider.dll

6.3.9600.18223

269,312

30-Jan-2016

18:48

x64

None

Not applicable

Findnetprinters.dll

6.3.9600.17415

66,048

29-Oct-2014

02:04

x64

None

Not applicable

Printui.exe

6.3.9600.17415

62,976

29-Oct-2014

02:43

x64

None

Not applicable

Puiapi.dll

6.3.9600.18223

192,512

30-Jan-2016

19:00

x64

None

Not applicable

Puiobj.dll

6.3.9600.18223

477,184

30-Jan-2016

19:50

x64

None

Not applicable

Localspl.dll

6.3.9600.18223

1,091,584

30-Jan-2016

18:57

x64

SPL

AMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

Winprint.dll

6.3.9600.18223

45,568

30-Jan-2016

19:26

x64

SPL

AMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

Win32spl.dll

6.3.9600.18223

864,256

30-Jan-2016

18:56

x64

None

Not applicable

Prnntfy.dll

6.3.9600.17415

221,184

29-Oct-2014

01:45

x64

None

Not applicable

Windows.systemtoast.print.notification.lnk

Not applicable

1,515

22-Aug-2013

06:44

Not applicable

None

Not applicable

Compstui.dll

6.3.9600.17415

289,280

29-Oct-2014

01:52

x86

None

Not applicable

Dafprintprovider.dll

6.3.9600.18223

203,776

30-Jan-2016

17:41

x86

None

Not applicable

Findnetprinters.dll

6.3.9600.17415

55,808

29-Oct-2014

01:28

x86

None

Not applicable

Printui.exe

6.3.9600.17415

61,952

29-Oct-2014

01:58

x86

None

Not applicable

Puiapi.dll

6.3.9600.18223

167,424

30-Jan-2016

17:48

x86

None

Not applicable

Puiobj.dll

6.3.9600.18223

367,104

30-Jan-2016

18:18

x86

None

Not applicable

Prnntfy.dll

6.3.9600.17415

199,168

29-Oct-2014

01:15

x86

None

Not applicable


x64 Windows Server 2012

File property

Value

File name

Amd64_2493258a3e916e374edcbdf57c9576fd_31bf3856ad364e35_6.2.9200.17644_none_250c013e0c6d39eb.manifest

File version

Not applicable

File size

722

Date (UTC)

31-Jan-2016

Time (UTC)

18:10

Platform

Not applicable

File name

Amd64_a76bed60e770b2b6412c913cbabb1f26_31bf3856ad364e35_6.2.9200.21763_none_fa45234e9af9d5d5.manifest

File version

Not applicable

File size

1,453

Date (UTC)

31-Jan-2016

Time (UTC)

18:10

Platform

Not applicable

File name

Amd64_c2c7171463a0b5b348afb2986cf30187_31bf3856ad364e35_6.2.9200.21763_none_c8a014d8f78aa7db.manifest

File version

Not applicable

File size

1,089

Date (UTC)

31-Jan-2016

Time (UTC)

18:10

Platform

Not applicable

File name

Amd64_e14a72bfe7ac4170e69118b7e351c1f1_31bf3856ad364e35_6.2.9200.21763_none_6f6320b9af973bdb.manifest

File version

Not applicable

File size

1,092

Date (UTC)

31-Jan-2016

Time (UTC)

18:10

Platform

Not applicable

File name

Amd64_e8ea3afb7ad3801a2da020f7366ffb15_31bf3856ad364e35_6.2.9200.21763_none_ebb59f4ce96b3d7e.manifest

File version

Not applicable

File size

1,450

Date (UTC)

31-Jan-2016

Time (UTC)

18:10

Platform

Not applicable

File name

Amd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21763_none_2fbc124798bee08a.manifest

File version

Not applicable

File size

23,238

Date (UTC)

31-Jan-2016

Time (UTC)

18:16

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.17644_none_891033fa1c51f024.manifest

File version

Not applicable

File size

5,178

Date (UTC)

30-Jan-2016

Time (UTC)

20:58

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.21763_none_898330a33580ae79.manifest

File version

Not applicable

File size

5,178

Date (UTC)

30-Jan-2016

Time (UTC)

18:09

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21763_none_92db0d6113bc9990.manifest

File version

Not applicable

File size

10,345

Date (UTC)

30-Jan-2016

Time (UTC)

18:09

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,455

Date (UTC)

31-Jan-2016

Time (UTC)

18:10

Platform

Not applicable

File name

Wow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21763_none_3a10bc99cd1fa285.manifest

File version

Not applicable

File size

22,492

Date (UTC)

31-Jan-2016

Time (UTC)

18:16

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21763_none_9d2fb7b3481d5b8b.manifest

File version

Not applicable

File size

9,132

Date (UTC)

30-Jan-2016

Time (UTC)

17:19

Platform

Not applicable

x64 Windows Server 2012 R2

File property

Value

File name

Amd64_31df4c8a489cec070b24f3bf20fd37db_31bf3856ad364e35_6.3.9600.18223_none_c64fd4599cb33d0f.manifest

File version

Not applicable

File size

733

Date (UTC)

31-Jan-2016

Time (UTC)

06:47

Platform

Not applicable

File name

Amd64_36e8feeec722cf83ce76d39a1a3ff345_31bf3856ad364e35_6.3.9600.18223_none_e0d44760c63bd581.manifest

File version

Not applicable

File size

733

Date (UTC)

31-Jan-2016

Time (UTC)

06:47

Platform

Not applicable

File name

Amd64_5b19e570442d0db9971ae71c490180a7_31bf3856ad364e35_6.3.9600.18223_none_451fda4dc06bb1c0.manifest

File version

Not applicable

File size

1,453

Date (UTC)

31-Jan-2016

Time (UTC)

06:47

Platform

Not applicable

File name

Amd64_82a28d5fbcd6d5e5182244b44a60b751_31bf3856ad364e35_6.3.9600.18223_none_b1d84344394e48fa.manifest

File version

Not applicable

File size

732

Date (UTC)

31-Jan-2016

Time (UTC)

06:47

Platform

Not applicable

File name

Amd64_b15bc633e28e5be8a513b3e45018bb22_31bf3856ad364e35_6.3.9600.18223_none_3238c0097cf0e3fa.manifest

File version

Not applicable

File size

1,089

Date (UTC)

31-Jan-2016

Time (UTC)

06:47

Platform

Not applicable

File name

Amd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.18223_none_fc6651bf5479211a.manifest

File version

Not applicable

File size

24,611

Date (UTC)

31-Jan-2016

Time (UTC)

06:56

Platform

Not applicable

File name

Amd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18223_none_c7524f72c9b3c67e.manifest

File version

Not applicable

File size

23,376

Date (UTC)

31-Jan-2016

Time (UTC)

06:56

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.18223_none_21196dce6675946d.manifest

File version

Not applicable

File size

5,178

Date (UTC)

30-Jan-2016

Time (UTC)

21:45

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18223_none_2a714a8c44b17f84.manifest

File version

Not applicable

File size

10,345

Date (UTC)

30-Jan-2016

Time (UTC)

21:45

Platform

Not applicable

File name

Amd64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18223_none_6cdf61eec5eda0df.manifest

File version

Not applicable

File size

6,621

Date (UTC)

31-Jan-2016

Time (UTC)

06:56

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,918

Date (UTC)

31-Jan-2016

Time (UTC)

06:47

Platform

Not applicable

File name

Wow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18223_none_d1a6f9c4fe148879.manifest

File version

Not applicable

File size

22,630

Date (UTC)

31-Jan-2016

Time (UTC)

06:56

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18223_none_34c5f4de7912417f.manifest

File version

Not applicable

File size

9,132

Date (UTC)

30-Jan-2016

Time (UTC)

20:25

Platform

Not applicable

File name

Wow64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18223_none_77340c40fa4e62da.manifest

File version

Not applicable

File size

3,837

Date (UTC)

31-Jan-2016

Time (UTC)

06:56

Platform

Not applicable


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