When this issue occurs, you receive the following message on the telephone:

通話に失敗しました。**** は取り込み中です

Resolution

To resolve this issue, install one of the following cumulative updates:

  • 2988177 August 2014 Cumulative Update for Lync Phone Edition for Aastra 6721ip and Aastra 6725ip telephones (KB2988177)

  • 2988178 August 2014 Cumulative Update for Lync Phone Edition for HP 4110 and HP 4120 telephones (KB2988178)

  • 2988181 August 2014 Cumulative Update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 (KB2988181)

  • 2988182 August 2014 Cumulative Update for Lync Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540 telephones (KB2988182)

After you install one of these cumulative updates, if you call a user whose line is busy, you will receive the following message on the telephone:

通話中または ****は取り込み中です

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