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The Runtimebroker.exe process crashes on a Windows 8.1-based computer. Additionally, after the Runtimebroker.exe process crashes, you receive an error message that states that you are not connected to the Windows Store. This issue occurs when one or more of the following conditions are true:

  • You try to obtain a developer license for a Windows Store app from Microsoft Visual Studio or Microsoft PowerShell.

  • The price of an app is displayed before you try to call the in-app purchase user interface (UI).

  • You try to convert a trial version of an app to the full version of the app.

  • You try to obtain a price for an in-app purchase.

  • You try to obtain a receipt for an app.

  • You try to update the banned apps list.


This issue occurs because the older version of the WSShared.dll file is stored on the computer. Therefore, the WSShared.dll file does not match the newer version of the WinStoreUI.dll file that is stored on the computer.


Update information

How to obtain this update

This update is available from Windows Update.


To apply this update, you must be running Windows 8.1.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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