Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Assume that on Windows Server that hosts Microsoft Exchange Server 2016 or Exchange Server 2013, the disk drives that host the operating system and databases are formatted with different sector sizes. In this situation, Exchange indicates that search indexes are corrupted and repeatedly fail over databases to another server. 


This issue occurs because the sector size on the system disk does not match that on the database disk. The Exchange search process experiences IO exceptions which cause a failover event.


For Exchange Server 2013

To fix this issue, install Cumulative Update 16 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.

For Exchange Server 2016

To fix this issue, install Cumulative Update 5 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

After the appropriate Cumulative Update is applied, Exchange Search will function correctly regardless of the sector size that's used on all attached drives.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn about the terminology that Microsoft uses to describe software updates.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!