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Service Update 9.0.16 for Microsoft Dynamics CRM (on-premises) 9.0 is now available. This article describes the hotfixes and updates that are included in Service Update 9.0.16.


Update package

Version number

Service Update 0.16 for Microsoft Dynamics CRM (on-premises) 9.0

To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.

Update information

Microsoft Dynamics 365 (on-premises) Update 0.16 is now available.

The following file is available for download from the Microsoft Download Center:

Download the Microsoft Dynamics 365 (on-premises) Update 0.16 package now.

Service Update 0.16 resolves the following issues:

Please note that an (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

  • The "Override Price" control within the Quote form would revert to a default value when an existing product was selected.

  • Users could not search knowledge articles using phrases from case entities.

  • The option to download an Excel template was available to users who did not have ExportToExcel privileges.

  • The “Add existing territory” did not respond when selected from a lead.

  • Custom reports rendered with a duplicated header on the Chrome browser.

  • An extra line break was included between text where single line breaks were written when sending a new email from Sales activities.

  • For the Japanese language, an error was displayed when a chart on the dashboard included no data.

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