Symptoms

Assume that you try to use a printer that uses a v4 PCL6 or PostScript printer driver to print documents. In this scenario, you cannot print documents in Windows 8.1, Windows RT 8.1,Windows Server 2012 R2, Windows 8, Windows RT, or Windows Server 2012.

How to obtain this update or hotfix

To resolve this issue, we have released update rollup and hotfixes for Windows 8.1, Windows RT 8.1,Windows Server 2012 R2, Windows 8, Windows RT, and Windows Server 2012.

Before you install this hotfix, check the prerequisite.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012

The following update rollup is available.

For Windows 8.1 or Windows Server 2012 R2

Get update rollup 2995388

For Windows 8 or Windows Server 2012

Get update rollup 2995387

Hotfix for Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9600.17329

4,510,208

29-Aug-2014

05:14

x86

Msxpsps.dll

0.3.9600.17329

4,472,832

29-Aug-2014

05:14

x86

V3hostingfilter-pipelineconfig.xml

Not applicable

385

01-Aug-2014

02:37

Not applicable

V3hostingfilter.dll

0.3.9600.17329

41,472

29-Aug-2014

05:21

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9600.17329

5,126,656

29-Aug-2014

06:35

x64

Msxpsps.dll

0.3.9600.17329

5,114,368

29-Aug-2014

06:35

x64

V3hostingfilter-pipelineconfig.xml

Not applicable

385

12-Aug-2014

18:12

Not applicable

V3hostingfilter.dll

0.3.9600.17329

52,224

29-Aug-2014

06:44

x64

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9600.17329

3,772,928

29-Aug-2014

03:32

Not applicable

Msxpsps.dll

0.3.9600.17329

3,775,488

29-Aug-2014

03:32

Not applicable

V3hostingfilter-pipelineconfig.xml

Not applicable

385

01-Aug-2014

02:42

Not applicable

V3hostingfilter.dll

0.3.9600.17329

44,032

29-Aug-2014

03:34

Not applicable

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.17xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9200.17099

4,512,768

29-Aug-2014

04:16

x86

Msxpsps.dll

0.3.9200.17099

4,482,560

29-Aug-2014

04:16

x86

V3hostingfilter-pipelineconfig.xml

Not applicable

385

02-Jun-2012

14:37

Not applicable

V3hostingfilter.dll

0.3.9200.16384

40,960

26-Jul-2012

03:20

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9200.17099

5,146,112

29-Aug-2014

04:03

x64

Msxpsps.dll

0.3.9200.17099

5,144,064

29-Aug-2014

04:03

x64

V3hostingfilter-pipelineconfig.xml

Not applicable

385

02-Jun-2012

14:37

Not applicable

V3hostingfilter.dll

0.3.9200.16384

52,736

26-Jul-2012

03:07

x64

For Windows RT

File name

File version

File size

Date

Time

Platform

Msxpspcl6.dll

0.3.9200.17099

3,711,488

29-Aug-2014

03:22

Not applicable

Msxpsps.dll

0.3.9200.17099

3,721,216

29-Aug-2014

03:22

Not applicable

V3hostingfilter-pipelineconfig.xml

Not applicable

385

02-Jun-2012

14:37

Not applicable

V3hostingfilter.dll

0.3.9200.16384

43,520

26-Jul-2012

01:30

Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_ntprint4.inf_31bf3856ad364e35_6.3.9600.17329_none_db05b257bfe34766.manifest

File version

Not applicable

File size

4,813

Date (UTC)

29-Aug-2014

Time (UTC)

06:48

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.17329_none_37244ddb7840b89c.manifest

File version

Not applicable

File size

4,825

Date (UTC)

29-Aug-2014

Time (UTC)

08:28

Platform

Not applicable

Additional files for Windows RT 8.1

File property

Value

File name

Arm_ntprint4.inf_31bf3856ad364e35_6.3.9600.17329_none_db0824afbfe0662c.manifest

File version

Not applicable

File size

4,805

Date (UTC)

29-Aug-2014

Time (UTC)

04:23

Platform

Not applicable

Additional file information for Windows 8 and for Windows Server 2008

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_ntprint4.inf_31bf3856ad364e35_6.2.9200.17100_none_431d932375a860aa.manifest

File version

Not applicable

File size

4,816

Date (UTC)

29-Aug-2014

Time (UTC)

11:28

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_ntprint4.inf_31bf3856ad364e35_6.2.9200.17100_none_9f3c2ea72e05d1e0.manifest

File version

Not applicable

File size

4,828

Date (UTC)

29-Aug-2014

Time (UTC)

11:28

Platform

Not applicable

Additional files for Windows RT

File property

Value

File name

Arm_ntprint4.inf_31bf3856ad364e35_6.2.9200.17100_none_4320057b75a57f70.manifest

File version

Not applicable

File size

4,808

Date (UTC)

29-Aug-2014

Time (UTC)

11:27

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×