Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Consider the following scenario in Microsoft Skype for Business 2016:

  • You have a user who has an assigned location profile that uses normalization rules in Microsoft Skype for Business 2016.

  • After signing in to the Skype for Business client, the user experiences a network disconnection.

  • The client performs a recovery sign-in and reconnects.

After it reconnects, the client does not normalize phone numbers by using the normalization rules that are defined in their location profile.


During a recovery sign-in, certain information persists. This causes the request for a user's location profile to be skipped.


To fix this issue, install the October 6, 2020, update (KB4486669) for Microsoft Skype for Business 2016.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!