Symptoms

Consider the following scenario:

  • You create a package on a primary System Center Configuration Manager 2007 Service Pack 2 (SP2) site server.

  • You add multiple domain users to the access accounts of the package.

  • You deploy the package to remote distribution points.

In this scenario, the SMS_Executive service (Smsexec.exe) process on the primary site server may crash. Additionally, the following event is logged in the Application log:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: computer name
Description: Faulting application smsexec.exe, version version number , faulting module amtopmgr.dll, version version number , fault addressaddress

Resolution

To resolve this issue, install the following hotfix package on the primary System Center Configuration Manager 2007 SP2 site server and on the secondary System Center Configuration Manager 2007 SP2 site server.

For more information about how to install a hotfix package on a System Center Configuration Manager 2007 SP2 site server, click the following article number to view the article in the Microsoft Knowledge Base:

2477182 System Center Configuration Manager 2007 Hotfix Installation Guidance

Note The following hotfix package can be installed on a Center Configuration Manager 2007 SP2 site server that is running an x86-based version of an operating system or an x64-based version of an operating system:

SCCM2007-SP2-KB2597477-ENU.msi

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Microsoft System Center Configuration Manager 2007 SP2 installed.

Restart requirement

If you close the Configuration Manager Administrator console before you install this hotfix, you do not have to restart the computer.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

System Center Configuration Manager 2007 file information notes

File name

File version

File size

Date

Time

Platform

Mslmsvrn.dll

4.0.6487.2193

277,352

01-Feb-2010

16:40

x86

Note There may be some other files updated because of dependencies. However, their binaries are not changed.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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