Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


When using older versions of Symantec Drive Encryption or Symantec Endpoint Encryption with Surface Pro 4 devices, encryption may fail, or the device may be rendered non-bootable.


Symantec has confirmed that this is due to an issue in the older versions of their encryption products.  For more information, please see the Symantec article linked in the "More Information" section below.


Customers can prevent this problem from occurring by upgrading to the latest versions of Symantec Drive Encryption or Symantec Endpoint Encryption:

Symantec Drive Encryption 10.4 MP1HF1 or later

Symantec Endpoint Encryption 11.1.1 MP2 or later

More Information

For more information please see the following Symantec article:

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!