This article describes an issue that occurs in Windows Storage Space in Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.

Symptoms

When a disk is pulled out from a working space, the space goes to degraded status. The space receives an error code IO_ERROR from the disk, and it seeks for other disks while reallocating new extents during regeneration. If there's no spare disks, the regeneration fails, and the space gets stuck.

Resolution

To fix this issue, we have released a hotfix. Even though this issue is observed only in Windows Server 2012 R2, the hotfix also applies to Windows 8.1.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Mispace.dll

6.3.9600.18052

1,063,424

10-Sep-2015

15:39

x86

SPA

X86_MICROSOFT-WINDOWS-SMSP

Mispace.mof

Not applicable

760,828

19-Aug-2014

22:10

Not applicable

SPA

X86_MICROSOFT-WINDOWS-SMSP

Mispace_uninstall.mof

Not applicable

6,710

11-Dec-2013

03:01

Not applicable

SPA

X86_MICROSOFT-WINDOWS-SMSP

Smphost.dll

6.3.9600.17415

11,776

29-Oct-2014

01:04

x86

SPA

X86_MICROSOFT-WINDOWS-SMSP

Spaceport.inf_loc

Not applicable

312

22-Aug-2013

11:33

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

312

22-Aug-2013

11:13

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

350

22-Aug-2013

11:35

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

364

22-Aug-2013

11:30

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

332

22-Aug-2013

05:19

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

412

22-Aug-2013

11:35

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

336

22-Aug-2013

11:32

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

368

22-Aug-2013

11:32

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

336

22-Aug-2013

11:33

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

364

22-Aug-2013

11:34

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

276

22-Aug-2013

11:34

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

312

22-Aug-2013

11:34

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

352

22-Aug-2013

11:35

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

382

22-Aug-2013

11:32

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

402

22-Aug-2013

11:31

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

392

22-Aug-2013

11:32

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

402

22-Aug-2013

11:32

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

372

22-Aug-2013

11:32

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

360

22-Aug-2013

11:30

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

354

22-Aug-2013

11:28

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

270

22-Aug-2013

11:27

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

306

22-Aug-2013

11:28

Not applicable

None

Not applicable

Spaceport.inf_loc

Not applicable

306

22-Aug-2013

11:28

Not applicable

None

Not applicable

Spaceport.sys

6.3.9600.18053

364,376

15-Sep-2015

21:12

x86

SPA

X86_SP

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Mispace.dll

6.3.9600.18052

1,335,296

10-Sep-2015

15:54

x64

SPA

AMD64_MICROSOFT-WINDOWS-SMSP

Mispace.mof

Not applicable

760,828

19-Aug-2014

22:13

Not applicable

SPA

AMD64_MICROSOFT-WINDOWS-SMSP

Mispace_uninstall.mof

Not applicable

6,710

11-Dec-2013

03:01

Not applicable

SPA

AMD64_MICROSOFT-WINDOWS-SMSP

Smphost.dll

6.3.9600.17415

13,312

29-Oct-2014

01:27

x64

SPA

AMD64_MICROSOFT-WINDOWS-SMSP

Spaceport.inf_loc

Not applicable

312

22-Aug-2013

19:24

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

312

22-Aug-2013

19:15

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

350

22-Aug-2013

19:39

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

364

22-Aug-2013

19:23

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

332

22-Aug-2013

12:34

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

412

22-Aug-2013

19:39

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

336

22-Aug-2013

19:27

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

368

22-Aug-2013

19:24

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

336

22-Aug-2013

19:39

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

364

22-Aug-2013

19:26

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

276

22-Aug-2013

19:27

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

312

22-Aug-2013

19:28

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

352

22-Aug-2013

19:23

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

382

22-Aug-2013

19:27

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

402

22-Aug-2013

19:24

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

392

22-Aug-2013

19:26

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

402

22-Aug-2013

19:36

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

372

22-Aug-2013

19:38

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

360

22-Aug-2013

19:37

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

354

22-Aug-2013

19:31

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

270

22-Aug-2013

19:13

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

306

22-Aug-2013

19:13

Not applicable

SPA

AMD64_SP

Spaceport.inf_loc

Not applicable

306

22-Aug-2013

19:16

Not applicable

SPA

AMD64_SP

Spaceport.sys

6.3.9600.18053

419,144

15-Sep-2015

21:07

x64

SPA

AMD64_SP

Mispace.dll

6.3.9600.18052

1,063,424

10-Sep-2015

15:39

x86

SPA

WOW64_MICROSOFT-WINDOWS-SMSP

Mispace.mof

Not applicable

760,828

19-Aug-2014

22:10

Not applicable

SPA

WOW64_MICROSOFT-WINDOWS-SMSP

Mispace_uninstall.mof

Not applicable

6,710

11-Dec-2013

03:01

Not applicable

SPA

WOW64_MICROSOFT-WINDOWS-SMSP

Smphost.dll

6.3.9600.17415

11,776

29-Oct-2014

01:04

x86

SPA

WOW64_MICROSOFT-WINDOWS-SMSP


x86 Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

9,829

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_0b5ca745e8c7601546c89d2b980b2d82_31bf3856ad364e35_6.3.9600.18055_none_89cf470ba4192d87.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_10f198d734efb67ca1acc4588f01f013_31bf3856ad364e35_6.3.9600.18055_none_a61bcdde84de5fef.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_1f865aa73fb08a406acf8d1c64a5e012_31bf3856ad364e35_6.3.9600.18055_none_1d7c7ca634bbc85f.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_2978603a596ac0ea6f43a601d060e005_31bf3856ad364e35_6.3.9600.18055_none_c29eee1023025f9d.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_29869e4195ba97af271fae51fe765e85_31bf3856ad364e35_6.3.9600.18055_none_a6480a30bab6d113.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_42bb70ffec0923620a73cc6a251454ce_31bf3856ad364e35_6.3.9600.18055_none_654242cdac185a3c.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_460c66d4af9dd58464e71a2aa9a70992_31bf3856ad364e35_6.3.9600.18055_none_3e1cfc4d353468dd.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_4751af94cf16d886031cb35dfb21025b_31bf3856ad364e35_6.3.9600.18055_none_0843e8a58f69c4e4.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_4cf8799229aac0195fc63e52b3f7ddf2_31bf3856ad364e35_6.3.9600.18055_none_44a18c4ed9720b8f.manifest

File version

Not applicable

File size

703

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_5609943359ceebc3fa667a0861388462_31bf3856ad364e35_6.3.9600.18055_none_383bc73cdecbd309.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_5cc902f9596e6f2c42c0405fb0a34524_31bf3856ad364e35_6.3.9600.18055_none_e06b88012ff338de.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_6de8acfe19e9eeabbdda5113d2514ae9_31bf3856ad364e35_6.3.9600.18055_none_e14a852097171eb5.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_723556932d991adaf3d84571c9aca7f2_31bf3856ad364e35_6.3.9600.18055_none_a712e5b75229fd77.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_81e460399efaa72ad1c141c9da6eea00_31bf3856ad364e35_6.3.9600.18055_none_a14b76404403ae70.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_a4fb032da709e0c739dc06b270e7d780_31bf3856ad364e35_6.3.9600.18055_none_3ed7e39d1cb227e9.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_a74752052f44e6a6a2c9b9e9865c073a_31bf3856ad364e35_6.3.9600.18055_none_73e0e98dde48a99a.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_a85361664242cc32ae8b0a147b86cd56_31bf3856ad364e35_6.3.9600.18055_none_f11f07780ee0bd7a.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_b5db869169a98b5d375451e889c3c9ca_31bf3856ad364e35_6.3.9600.18055_none_13f0f09091e6853c.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_bcca0f4304e85791ed2d17d9f4a4216b_31bf3856ad364e35_6.3.9600.18055_none_1a388357ad9b23af.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_c18dc6fa4fd50db128d95873e4213ede_31bf3856ad364e35_6.3.9600.18055_none_5317841b0c673587.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_d3925eba65bbbaf3b7c072f90b1ade56_31bf3856ad364e35_6.3.9600.18055_none_6bfd2404b56e401a.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_d51092ab929c3b5b0184af1364252f04_31bf3856ad364e35_6.3.9600.18055_none_58914be0989192b6.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_dda41d3c28ad81b982f1ace6be8e9108_31bf3856ad364e35_6.3.9600.18055_none_bcd0c48553e3c0e7.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_ffd55fe0d9dbc77480df0408a0ad23ab_31bf3856ad364e35_6.3.9600.18055_none_ec6d9c52102a53bd.manifest

File version

Not applicable

File size

651

Date (UTC)

15-Sep-2015

Time (UTC)

21:26

Platform

Not applicable

File name

X86_microsoft-windows-smspaceprovider_31bf3856ad364e35_6.3.9600.18055_none_65806f2edaca6d24.manifest

File version

Not applicable

File size

7,457

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_cs-cz_574dd543636111e3.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_da-dk_f487b56a59a70de2.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_de-de_f1b34aa65b7d627c.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_el-gr_9a4978394a92cb0a.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_en-us_9aa4209f4a5b6e41.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_es-es_9a6f7d834a825fe6.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_fi-fi_398a82303f9c5210.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_fr-fr_3d26f3823d547648.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_hu-hu_849773ca21b44564.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_it-it_274ee9c914865bc6.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_ja-jp_c97468d607a16da1.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_ko-kr_6cde458afa1234b7.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_nb-no_5570c6bfd2376073.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_nl-nl_53b011fdd3636a48.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_pl-pl_99ec6c7fb885d7fc.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_pt-br_9c405723b70f6be0.manifest

File version

Not applicable

File size

2,664

Date (UTC)

15-Sep-2015

Time (UTC)

21:30

Platform

Not applicable

File name

X86_spaceport.inf.resources_31bf3856ad364e35_6.3.9600.18055_pt-pt_9d22268fb67edbbc.manifest

File version

Not applicable

File size

2,664

Date (UTC)

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