This article describes a hotfix package that resolves a problem that causes Windows Server 2012 R2 to crash when you're running Microsoft Remote Desktop Services (RDS).
Before you install this update, see the Prerequisites section.
Symptoms
On a computer that's running Windows Server 2012 R2 and Remote Desktop Services (RDS), you may experience a Stop error with message that resembles the following:
Stop: 0x000000C2 (0000000000000007, parameter2, parameter3, parameter4) Or:
Stop: 0x0000003B (c0000005, parameter2, parameter3, parameter4)
Notes
-
The Stop error 0x000000C2 might be caused by an error handling issue in the win32k.sys file.
-
The Stop error 0x0000003B might be caused by a synchronization issue in the dxgkrnl.sys file.
-
The parameters in Stop error messages may vary, depending on the configuration of the computer.
-
Not all "Stop 0x000000C2" errors or "Stop 0x0000003B" errors are caused by one of these issues.
Hotfix information
Important Do not install a language pack after you install this hotfix. If you do, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. For more information, see Add language packs to Windows.
Even though these issues have only been observed in Windows Server 2012 R2, the hotfix also applies to Windows 8.1.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have the April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2.
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
x86 Windows 8.1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Cdd.dll |
6.3.9600.17415 |
176,640 |
29-Oct-2014 |
03:05 |
x86 |
|
Dxgkrnl.sys |
6.3.9600.18167 |
1,330,528 |
17-Dec-2015 |
18:40 |
x86 |
|
Dxgmms1.sys |
6.3.9600.17415 |
319,808 |
29-Oct-2014 |
03:11 |
x86 |
|
Lddmcore.ptxml |
Not applicable |
7,208 |
06-Mar-2014 |
01:37 |
Not applicable |
|
Win32k.ptxml |
Not applicable |
4,213 |
21-Aug-2013 |
23:39 |
Not applicable |
|
Win32k.sys |
6.3.9600.18167 |
3,520,000 |
17-Dec-2015 |
17:45 |
x86 |
x64 Windows 8.1 and Windows Server 2012 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Cdd.dll |
6.3.9600.17415 |
206,336 |
29-Oct-2014 |
03:51 |
x64 |
|
Dxgkrnl.sys |
6.3.9600.18167 |
1,551,712 |
17-Dec-2015 |
19:26 |
x64 |
|
Dxgmms1.sys |
6.3.9600.17415 |
389,952 |
29-Oct-2014 |
03:57 |
x64 |
|
Lddmcore.ptxml |
Not applicable |
7,208 |
06-Mar-2014 |
01:36 |
Not applicable |
|
Win32k.ptxml |
Not applicable |
4,213 |
22-Aug-2013 |
06:44 |
Not applicable |
|
Win32k.sys |
6.3.9600.18167 |
4,176,384 |
17-Dec-2015 |
18:29 |
x64 |
|
Wow64_win32k.ptxml |
Not applicable |
4,213 |
21-Aug-2013 |
23:39 |
Not applicable |
x86 Windows 8.1
|
File property |
Value |
|---|---|
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,813 |
|
Date (UTC) |
18-Dec-2015 |
|
Time (UTC) |
02:54 |
|
Platform |
Not applicable |
|
File name |
X86_a7c72afe7027f9f1e7be719baf3823f2_31bf3856ad364e35_6.3.9600.18167_none_a9910f386b00a235.manifest |
|
File version |
Not applicable |
|
File size |
696 |
|
Date (UTC) |
18-Dec-2015 |
|
Time (UTC) |
02:54 |
|
Platform |
Not applicable |
|
File name |
X86_df48e3da6bce1fc03408c8b7f43a2ec9_31bf3856ad364e35_6.3.9600.18167_none_58ba5af3bdd8b587.manifest |
|
File version |
Not applicable |
|
File size |
694 |
|
Date (UTC) |
18-Dec-2015 |
|
Time (UTC) |
02:54 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.18167_none_4080cc7fff13a7d1.manifest |
|
File version |
Not applicable |
|
File size |
385,076 |
|
Date (UTC) |
18-Dec-2015 |
|
Time (UTC) |
02:58 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18167_none_4dabad9bb60dac15.manifest |
|
File version |
Not applicable |
|
File size |
125,375 |
|
Date (UTC) |
17-Dec-2015 |
|
Time (UTC) |
18:48 |
|
Platform |
Not applicable |
x64 Windows 8.1 and Windows Server 2012 R2
|
File property |
Value |
|---|---|
|
File name |
Amd64_30b7c5a8b4f3f8244cd4606dad1bc5b2_31bf3856ad364e35_6.3.9600.18167_none_1c3481b49efb2bc9.manifest |
|
File version |
Not applicable |
|
File size |
700 |
|
Date (UTC) |
18-Dec-2015 |
|
Time (UTC) |
02:54 |
|
Platform |
Not applicable |
|
File name |
Amd64_abc719ad87752b96bdb6bd0f8822f1aa_31bf3856ad364e35_6.3.9600.18167_none_3786813f1cef3581.manifest |
|
File version |
Not applicable |
|
File size |
698 |
|
Date (UTC) |
18-Dec-2015 |
|
Time (UTC) |
02:54 |
|
Platform |
Not applicable |
|
File name |
Amd64_c69fadfe58b207cb6d4434a7b633bfdb_31bf3856ad364e35_6.3.9600.18167_none_611d04d38bc75e32.manifest |
|
File version |
Not applicable |
|
File size |
698 |
|
Date (UTC) |
18-Dec-2015 |
|
Time (UTC) |
02:54 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.18167_none_9c9f6803b7711907.manifest |
|
File version |
Not applicable |
|
File size |
385,080 |
|
Date (UTC) |
18-Dec-2015 |
|
Time (UTC) |
03:01 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18167_none_a9ca491f6e6b1d4b.manifest |
|
File version |
Not applicable |
|
File size |
125,379 |
|
Date (UTC) |
17-Dec-2015 |
|
Time (UTC) |
19:32 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
2,945 |
|
Date (UTC) |
18-Dec-2015 |
|
Time (UTC) |
02:54 |
|
Platform |
Not applicable |
|
File name |
Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18167_none_b41ef371a2cbdf46.manifest |
|
File version |
Not applicable |
|
File size |
124,646 |
|
Date (UTC) |
17-Dec-2015 |
|
Time (UTC) |
18:47 |
|
Platform |
Not applicable |
