This article describes an issue that occurs when a computer displays a blue screen in Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012. You can fix this issue by using the update or hotfix in this article. Before you install this update or hotfix, see the Prerequisites section.

Cause

This behavior is by design in Windows 8.1, Windows Server 2012 R2, Windows 8, and Windows Server 2012 because it makes the blue screen cleaner. If you want to the Stop error information to be displayed, apply the following hotfix or udpate.

How to get this update or hotfix

Important If you install a language pack after you install this update or hotfix, you must reinstall this update or hotfix. Therefore, we recommend that you install any language packs that you need before you install this update or hotfix. For more information, see Add language packs to Windows.

To fix this issue, we have released a security update for Windows 8.1 and Windows Server 2012 R2. And we have also released a hotifx for Windows 8 and Windows Server 2012.

Method 1: Security update for Windows 8.1 and Windows Server 2012 R2

To fix this issue, install MS15-115: Description of the security update for Windows: November 10, 2015 (3101746).

Method 2: Hotfix package for Windows 8 and Windows Server 2012

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Registry information

After you apply this update or hotfix, you must create and set the DisplayParameters registry value to enable this feature. To do this, follow these steps:

  1. Select Start > Run, type regedit, and then select OK.

  2. Locate and select the following registry subkey:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\CrashControl

  3. Sekect Edit > New > DWORD (32-bit) Value.

  4. Type DisplayParameters in the Name field and then press Enter.

  5. Press and hold (or right-click) DisplayParameters, and then click Modify.

  6. In the Value data box, type 1, and then select OK.

    Notes

    • 0 - Do not display the Stop error information

    • 1 - Display the Stop error information


  7. Exit registry editor.

  8. Restart the computer for the change to take effect.

Prerequisites

To apply this update in Windows 8.1 or Windows Server 2012 R2, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed.

Restart requirement

You must restart the computer after you apply this update or hotfix.

Update or hotfix replacement information

This update or hotfix does not replace any previously released update or hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Winload.efi

6.2.9200.16812

1,166,320

04-Feb-2014

10:57

Not Applicable

Winload.exe

6.2.9200.16812

1,064,048

04-Feb-2014

10:57

x86

Winload.efi

6.2.9200.20931

1,166,320

04-Feb-2014

11:01

Not Applicable

Winload.exe

6.2.9200.20931

1,064,048

04-Feb-2014

11:01

x86

Winload.efi

6.2.9200.16812

1,166,320

04-Feb-2014

10:57

Not Applicable

Winload.exe

6.2.9200.16812

1,064,048

04-Feb-2014

10:57

x86

Winresume.efi

6.2.9200.16622

1,035,512

24-May-2013

22:08

Not Applicable

Winresume.exe

6.2.9200.16622

939,448

24-May-2013

22:08

x86

Winload.efi

6.2.9200.20931

1,166,320

04-Feb-2014

11:01

Not Applicable

Winload.exe

6.2.9200.20931

1,064,048

04-Feb-2014

11:01

x86

Winresume.efi

6.2.9200.20726

1,035,512

24-May-2013

22:05

Not Applicable

Winresume.exe

6.2.9200.20726

939,448

24-May-2013

22:05

x86

Ntoskrnl.exe

6.2.9200.16812

5,576,536

04-Feb-2014

11:32

Not Applicable

Ntoskrnl.exe

6.2.9200.20931

5,554,520

05-Feb-2014

06:08

Not Applicable

For all supported x64-based versions of Windows 8 and Windows Server 2012

File name

File version

File size

Date

Time

Platform

Winload.efi

6.2.9200.16812

1,403,888

04-Feb-2014

10:57

Not Applicable

Winload.exe

6.2.9200.16812

1,271,664

04-Feb-2014

10:57

x64

Winload.efi

6.2.9200.20931

1,403,896

04-Feb-2014

11:02

Not Applicable

Winload.exe

6.2.9200.20931

1,271,672

04-Feb-2014

11:02

x64

Winload.efi

6.2.9200.16812

1,403,888

04-Feb-2014

10:57

Not Applicable

Winload.exe

6.2.9200.16812

1,271,664

04-Feb-2014

10:57

x64

Winresume.efi

6.2.9200.16622

1,217,352

24-May-2013

22:09

Not Applicable

Winresume.exe

6.2.9200.16622

1,093,904

24-May-2013

22:09

x64

Winload.efi

6.2.9200.20931

1,403,896

04-Feb-2014

11:02

Not Applicable

Winload.exe

6.2.9200.20931

1,271,672

04-Feb-2014

11:02

x64

Winresume.efi

6.2.9200.20726

1,217,352

25-May-2013

00:17

Not Applicable

Winresume.exe

6.2.9200.20726

1,093,904

25-May-2013

00:17

x64

Ntoskrnl.exe

6.2.9200.16812

6,987,096

04-Feb-2014

14:08

x64

Ntoskrnl.exe

6.2.9200.20931

6,954,328

05-Feb-2014

05:44

x64

For all supported ARM-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Winload.efi

6.2.9200.16812

771,656

04-Feb-2014

10:54

Not Applicable

Winload.efi

6.2.9200.16812

771,656

04-Feb-2014

10:54

Not Applicable

Hal.dll

6.2.9200.16812

190,296

04-Feb-2014

13:06

Not Applicable

Ntoskrnl.exe

6.2.9200.16812

5,043,032

04-Feb-2014

13:06

Not Applicable

Additional file information

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

X86_0056f06cc06a6a12edc0f2691ac58400_31bf3856ad364e35_6.2.9200.16814_none_de7ccbac4a689d57.manifest

File version

Not Applicable

File size

718

Date (UTC)

05-Feb-2014

Time (UTC)

22:03

Platform

Not Applicable

File name

X86_12f83e11d2f82cbb681a977565b9b257_31bf3856ad364e35_6.2.9200.16814_none_9c7bfaf8980b22b6.manifest

File version

Not Applicable

File size

713

Date (UTC)

05-Feb-2014

Time (UTC)

22:03

Platform

Not Applicable

File name

X86_5dbb736341f62de400139eba7fa2d1ef_31bf3856ad364e35_6.2.9200.20934_none_e4507508ad8213b9.manifest

File version

Not Applicable

File size

718

Date (UTC)

05-Feb-2014

Time (UTC)

22:03

Platform

Not Applicable

File name

X86_70f261dbb1c2cffb630d5c380f33bab0_31bf3856ad364e35_6.2.9200.16814_none_c835ca80edaef9f6.manifest

File version

Not Applicable

File size

697

Date (UTC)

05-Feb-2014

Time (UTC)

22:03

Platform

Not Applicable

File name

X86_7adfc492df8afb51e370bc22f0e49554_31bf3856ad364e35_6.2.9200.20934_none_b34dd2023d7b7603.manifest

File version

Not Applicable

File size

713

Date (UTC)

05-Feb-2014

Time (UTC)

22:03

Platform

Not Applicable

File name

X86_8e369b5a02f8e36ecf9ada009bc0aa8f_31bf3856ad364e35_6.2.9200.20934_none_090aa29f69e7bd54.manifest

File version

Not Applicable

File size

697

Date (UTC)

05-Feb-2014

Time (UTC)

22:03

Platform

Not Applicable

File name

X86_microsoft-windows-b..ment-windows-minwin_31bf3856ad364e35_6.2.9200.16814_none_4ce26b2dcd2c817d.manifest

File version

Not Applicable

File size

2,984

Date (UTC)

04-Feb-2014

Time (UTC)

11:51

Platform

Not Applicable

File name

X86_microsoft-windows-b..ment-windows-minwin_31bf3856ad364e35_6.2.9200.20934_none_4d566820e65a5929.manifest

File version

Not Applicable

File size

2,984

Date (UTC)

05-Feb-2014

Time (UTC)

06:12

Platform

Not Applicable

File name

X86_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.2.9200.16814_none_581d7f053dd4d335.manifest

File version

Not Applicable

File size

5,802

Date (UTC)

04-Feb-2014

Time (UTC)

11:51

Platform

Not Applicable

File name

X86_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.2.9200.20934_none_58917bf85702aae1.manifest

File version

Not Applicable

File size

5,802

Date (UTC)

05-Feb-2014

Time (UTC)

06:12

Platform

Not Applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.16814_none_6927267385510555.manifest

File version

Not Applicable

File size

2,590

Date (UTC)

04-Feb-2014

Time (UTC)

12:02

Platform

Not Applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.20934_none_699b23669e7edd01.manifest

File version

Not Applicable

File size

2,590

Date (UTC)

05-Feb-2014

Time (UTC)

06:12

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012

File name

Amd64_033cdedda1ce4c74047f23a675aaef90_31bf3856ad364e35_6.2.9200.16814_none_df849ee580b1fce3.manifest

File version

Not Applicable

File size

722

Date (UTC)

05-Feb-2014

Time (UTC)

22:11

Platform

Not Applicable

File name

Amd64_0a6d92e436c86c0a340be5a6ed7d7032_31bf3856ad364e35_6.2.9200.20934_none_09e1e66788d4ceff.manifest

File version

Not Applicable

File size

722

Date (UTC)

05-Feb-2014

Time (UTC)

22:11

Platform

Not Applicable

File name

Amd64_9554d5f628d70f22492300f97e99395b_31bf3856ad364e35_6.2.9200.20934_none_646f6cb526100bff.manifest

File version

Not Applicable

File size

717

Date (UTC)

05-Feb-2014

Time (UTC)

22:11

Platform

Not Applicable

File name

Amd64_9eb164c377a0700a9eae25b01d519a85_31bf3856ad364e35_6.2.9200.16814_none_d5ad55352d511023.manifest

File version

Not Applicable

File size

717

Date (UTC)

05-Feb-2014

Time (UTC)

22:11

Platform

Not Applicable

File name

Amd64_c92d4b20843ca5464aac322ab65ee6e3_31bf3856ad364e35_6.2.9200.16814_none_2cee2737323c8ac6.manifest

File version

Not Applicable

File size

701

Date (UTC)

05-Feb-2014

Time (UTC)

22:11

Platform

Not Applicable

File name

Amd64_ded04c91c59e74e15f79d64519447ab4_31bf3856ad364e35_6.2.9200.20934_none_d9f3198c9f0864fb.manifest

File version

Not Applicable

File size

701

Date (UTC)

05-Feb-2014

Time (UTC)

22:11

Platform

Not Applicable

File name

Amd64_microsoft-windows-b..ment-windows-minwin_31bf3856ad364e35_6.2.9200.16814_none_a90106b18589f2b3.manifest

File version

Not Applicable

File size

2,988

Date (UTC)

04-Feb-2014

Time (UTC)

14:12

Platform

Not Applicable

File name

Amd64_microsoft-windows-b..ment-windows-minwin_31bf3856ad364e35_6.2.9200.20934_none_a97503a49eb7ca5f.manifest

File version

Not Applicable

File size

2,988

Date (UTC)

05-Feb-2014

Time (UTC)

07:54

Platform

Not Applicable

File name

Amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.2.9200.16814_none_b43c1a88f632446b.manifest

File version

Not Applicable

File size

5,808

Date (UTC)

04-Feb-2014

Time (UTC)

14:12

Platform

Not Applicable

File name

Amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.2.9200.20934_none_b4b0177c0f601c17.manifest

File version

Not Applicable

File size

5,808

Date (UTC)

05-Feb-2014

Time (UTC)

07:54

Platform

Not Applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.16814_none_c545c1f73dae768b.manifest

File version

Not Applicable

File size

2,592

Date (UTC)

04-Feb-2014

Time (UTC)

14:13

Platform

Not Applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.20934_none_c5b9beea56dc4e37.manifest

File version

Not Applicable

File size

2,592

Date (UTC)

05-Feb-2014

Time (UTC)

07:54

Platform

Not Applicable

Additional files for all supported ARM-based versions of Windows 8

File name

Arm_0c9e5ac990adfea1273f9423f2a26cbd_31bf3856ad364e35_6.2.9200.16814_none_eeac3ae51b72b0e4.manifest

File version

Not Applicable

File size

718

Date (UTC)

05-Feb-2014

Time (UTC)

22:00

Platform

Not Applicable

File name

Arm_2471a0877cb13571a59bfd8b40cf826f_31bf3856ad364e35_6.2.9200.16814_none_7b6c5ca21fbc4487.manifest

File version

Not Applicable

File size

1,032

Date (UTC)

05-Feb-2014

Time (UTC)

22:00

Platform

Not Applicable

File name

Arm_930aab46828796e91039b76732a589d4_31bf3856ad364e35_6.2.9200.16814_none_7da6ca42635084bd.manifest

File version

Not Applicable

File size

713

Date (UTC)

05-Feb-2014

Time (UTC)

22:00

Platform

Not Applicable

File name

Arm_microsoft-windows-b..ment-windows-minwin_31bf3856ad364e35_6.2.9200.16814_none_4ce4dd85cd29a043.manifest

File version

Not Applicable

File size

2,222

Date (UTC)

04-Feb-2014

Time (UTC)

13:51

Platform

Not Applicable

File name

Arm_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.2.9200.16814_none_581ff15d3dd1f1fb.manifest

File version

Not Applicable

File size

3,533

Date (UTC)

04-Feb-2014

Time (UTC)

13:51

Platform

Not Applicable

File name

Arm_microsoft-windows-hal_31bf3856ad364e35_6.2.9200.16814_none_a82229cf2ad54908.manifest

File version

Not Applicable

File size

6,873

Date (UTC)

04-Feb-2014

Time (UTC)

13:10

Platform

Not Applicable

File name

Arm_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.16814_none_692998cb854e241b.manifest

File version

Not Applicable

File size

2,590

Date (UTC)

04-Feb-2014

Time (UTC)

13:10

Platform

Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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