StorSimple support packages and device logs - Microsoft Support

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Azure StorSimple 8000 Series More...Less

Summary

The Microsoft Azure StorSimple support package contains all the relevant logs that can assist Microsoft Support team with troubleshooting issues. These logs are collected either automatically during the support ticket submission or else can be submitted manually. For more information on how to manually submit the support package, go to Create and manage a StorSimple support package.

More Information

This article describes the information that may be collected from a StorSimple device for support, troubleshooting and diagnostic purposes.

Information collected

Registry keys

HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\Scsi
HKEY_LOCAL_MACHINE\Software\Microsoft\CisAgent
HKEY_LOCAL_MACHINE\Software\Microsoft\CDMInfra

Trace dump of the commands

Detail	Commands
Full, Mini, Stack & Kernel dump (*.dmp)	spacetrace wttrace Clusdisk mispace pdh yafuflash.exe hcs_xutil.exe LSI\RTTDump.exe
Storage Cmdlets	Get-PhysicalDisk Get-VirtualDisk Get-Disk Get-StoragePool
ClusterCmdlets	Get-Cluster Get-ClusterResource Get-ClusterGroup
Configuration Cmdlets	Get-HcsAccessControlRecord Get-HcsBackup Get-HcsBackupPolicy Get-HcsBandwidthSetting Get-HcsDataContainer Get-HcsJob Get-HcsStorageAccountCredential Get-HcsVirtualDisk Get-HcsVirtualDiskGroup Get-HcsAlert Get-HcsDnsClientServerAddress Get-HcsIscsiConnection Get-HcsIscsiServerTarget Get-HcsNetInterface Get-HcsNtpClientServerAddress Get-HcsSystem Get-HcsWebProxy Get-HcsFirmwareVersion
NetworkCmdlets	Get-NetAdapter Get-NetIPAddres ipconfig.exe /all route.exe print

Sample support package content including logs

+---CBS.log
+---CauDebugTrace.zip
+---ClusterManagement.log
+---bmc.txt+---cmdlets
| | +---cluster
| | | Get-Cluster.txt
| | | Get-ClusterGroup.txt
| | | Get-ClusterResource.txt
| | +---configuration
| | | Get-HcsAccessControlRecord.txt
| | | Get-HcsAlert.txt
| | | Get-HcsBackup.txt
| | | Get-HcsBackupPolicy.txt
| | | Get-HcsBandwidthSetting.txt
| | | Get-HcsDataContainer.txt
| | | Get-HcsDnsClientServerAddress.txt
| | | Get-HcsFirmwareVersion.txt
| | | Get-HcsIscsiConnection.txt
| | | Get-HcsIscsiServerTarget.txt
| | | Get-HcsJob.txt
| | | Get-HcsNetInterface.txt
| | | Get-HcsNtpClientServerAddress.txt
| | | Get-HcsStorageAccountCredential.txt
| | | Get-HcsSystem.txt
| | | Get-HcsVirtualDisk.txt
| | | Get-HcsVirtualDiskGroup.txt
| | | Get-HcsWebProxy.txt
| | +---network
| | | Get-NetAdapter.txt
| | | Get-NetIPAddress.txt
| | | Ipconfig_All.txt
| | | Route_print.txt
| | +---storage
| | | Get-Disk.txt
| | | Get-PhysicalDisk.txt
| | | Get-StoragePool.txt
| | | Get-VirtualDisk.txt
+---etw
| +---LocaleMetaData
| | | Microsoft-Windows-StorPort.Operational_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Admin_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Analytic_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Debug_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Diagnose_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Operational_1033.MTA
| | | Microsoft-Windows-StorageSpaces-Driver.Diagnostic_1033.MTA
| | | Microsoft-Windows-StorageSpaces-Driver.Operational_1033.MTA
| | | Microsoft-Windows-StorageSpaces-Driver.Performance_1033.MTA
| | | Microsoft-Windows-StorageSpaces-ManagementAgent.WHC_1033.MTA
| | | Microsoft-Windows-iSCSITarget-Service.Admin_1033.MTA
| | | Microsoft-Windows-iSCSITarget-Service.Diagnostic_1033.MTA
| | | Microsoft-Windows-iSCSITarget-Service.Operational_1033.MTA
| | | System_1033.MTA
| | | hcs_crash.Admin_1033.MTA
| | | hcs_crash.Analytic_1033.MTA
| | | hcs_crash.Debug_1033.MTA
| | | hcs_crash.Operational_1033.MTA
| | | hcs_dpmain.Debug_1033.MTA
| | | hcs_dpmain.Operational_1033.MTA
| | | hcs_management.Admin_1033.MTA
| | | hcs_management.Analytic_1033.MTA
| | | hcs_management.Debug_1033.MTA
| | | hcs_management.Operational_1033.MTA
| | | hcs_minidump.Operational_1033.MTA
| | | hcs_nvram.Admin_1033.MTA
| | | hcs_nvram.Analytic_1033.MTA
| | | hcs_nvram.Debug_1033.MTA
| | | hcs_nvram.Operational_1033.MTA
| | | hcs_pfconfig.CONFIG_1033.MTA
| | | hcs_pfconfig.Debug_1033.MTA
| | | hcs_pfconfig.Operational_1033.MTA
| | | hcs_pfmain.Debug_1033.MTA
| | | hcs_pfmain.Info_1033.MTA
| | | hcs_pfmain.Operational_1033.MTA
| | | hcs_plxntb.Admin_1033.MTA
| | | hcs_plxntb.Analytic_1033.MTA
| | | hcs_plxntb.Debug_1033.MTA
| | | hcs_plxntb.Operational_1033.MTA
| | | hcs_reflector.Admin_1033.MTA
| | | hcs_reflector.Analytic_1033.MTA
| | | hcs_reflector.Debug_1033.MTA
| | | hcs_reflector.Operational_1033.MTA
| | | hcs_vnic.Admin_1033.MTA
| | | hcs_vnic.Analytic_1033.MTA
| | | hcs_vnic.Debug_1033.MTA
| | | hcs_vnic.Operational_1033.MTA
| | | hcs_watchdog.Debug_1033.MTA
| | | hcs_watchdog.Operational_1033.MTA
| | Microsoft-Windows-StorPort.Operational.evtx
| | Microsoft-Windows-Storage-Storport.Admin.evtx
| | Microsoft-Windows-Storage-Storport.Analytic.evtx
| | Microsoft-Windows-Storage-Storport.Debug.evtx
| | Microsoft-Windows-Storage-Storport.Diagnose.evtx
| | Microsoft-Windows-Storage-Storport.Operational.evtx
| | Microsoft-Windows-StorageSpaces-Driver.Diagnostic.evtx
| | Microsoft-Windows-StorageSpaces-Driver.Operational.evtx
| | Microsoft-Windows-StorageSpaces-Driver.Performance.evtx
| | Microsoft-Windows-StorageSpaces-ManagementAgent.WHC.evtx
| | Microsoft-Windows-iSCSITarget-Service.Admin.evtx
| | Microsoft-Windows-iSCSITarget-Service.Diagnostic.evtx
| | Microsoft-Windows-iSCSITarget-Service.Operational.evtx
| | +---PeriodicLogs
| | | | C0-A-160721-1600.zip
| | | | C1-160128-2054.zip
| | | | C1-160129-0254.zip
| | | | C1-160129-0854.zip
| | | | C1-160129-1454.zip
| | | | C1-160129-2054.zip
| | | | C1-160130-0254.zip
| | | | C1-160130-0854.zip
| | | | C1-160130-1454.zip
| | | | C1-160130-2054.zip
| | | | C1-160131-0254.zip
| | | | C1-160131-0854.zip
| | | | C1-160131-1454.zip
| | | | C1-160131-2054.zip
| | | | C1-160201-0254.zip
| | | | C1-160201-0854.zip
| | | | C1-160201-1454.zip
| | | | C1-160201-2054.zip
| | | | C1-160202-0254.zip
| | | | C1-160202-0854.zip
| | | | C1-160202-1454.zip
| | | | C1-160202-2054.zip
| | | | C1-160203-0254.zip
| | | | C1-160203-0854.zip
| | | | C1-A-160203-1454.zip
| | | | C1-A-160203-2054.zip
| | | | C1-A-160204-0254.zip
| | | | C1-A-160204-0854.zip
| | | | C1-A-160204-1454.zip
| | | | C1-A-160204-2054.zip
| | | | C1-A-160205-0255.zip
| | | | C1-A-160205-0854.zip
| | | | C1-A-160205-1454.zip
| | | | C1-A-160205-2055.zip
| | | | C1-A-160206-0254.zip
| | | | C1-A-160206-0854.zip
| | | | C1-A-160206-1454.zip
| | | | C1-A-160206-2054.zip
| | | | C1-A-160207-0254.zip
| | | | C1-A-160207-0854.zip
| | | | C1-A-160207-1454.zip
| | | | C1-A-160207-2054.zip
| | | | C1-A-160208-0255.zip
| | | | C1-A-160208-0854.zip
| | | | C1-A-160208-1454.zip
| | | | C1-A-160208-2055.zip
| | | | C1-A-160209-0254.zip
| | | | C1-A-160209-0854.zip
| | | | C1-A-160209-1454.zip
| | | | C1-A-160209-2055.zip
| | | | C1-A-160210-0254.zip
| | System.evtx
| | hcs_crash.Admin.evtx
| | hcs_crash.Analytic.evtx
| | hcs_crash.Debug.evtx
| | hcs_crash.Operational.evtx
| | hcs_dpmain.Debug.evtx
| | hcs_dpmain.Operational.evtx
| | hcs_management.Admin.evtx
| | hcs_management.Analytic.evtx
| | hcs_management.Debug.evtx
| | hcs_management.Operational.evtx
| | hcs_minidump.Operational.evtx
| | hcs_nvram.Admin.evtx
| | hcs_nvram.Analytic.evtx
| | hcs_nvram.Debug.evtx
| | hcs_nvram.Operational.evtx
| | hcs_pfconfig.CONFIG.evtx
| | hcs_pfconfig.Debug.evtx
| | hcs_pfconfig.Operational.evtx
| | hcs_pfmain.Debug.evtx
| | hcs_pfmain.Info.evtx
| | hcs_pfmain.Operational.evtx
| | hcs_plxntb.Admin.evtx
| | hcs_plxntb.Analytic.evtx
| | hcs_plxntb.Debug.evtx
| | hcs_plxntb.Operational.evtx
| | hcs_reflector.Admin.evtx
| | hcs_reflector.Analytic.evtx
| | hcs_reflector.Debug.evtx
| | hcs_reflector.Operational.evtx
| | hcs_vnic.Admin.evtx
| | hcs_vnic.Analytic.evtx
| | hcs_vnic.Debug.evtx
| | hcs_vnic.Operational.evtx
| | hcs_watchdog.Debug.evtx
| | hcs_watchdog.Operational.evtx
| hcs_xutil_ddump.txt
| hcs_xutil_logdump.txt
+---logs
| | CiSAgentsvc0.errlog
| | CiSAgentsvc0Curr.errlog
| | CiSAgentsvc1.errlog
| | CiSAgentsvc2.errlog
| | CiSAgentsvc3.errlog
| | CiSAgentsvc4.errlog
| | CiSAgentsvc5.errlog
| | CiSCommandletLog0Curr.errlog
| | StorPort.evtx
| | StorPortd.evtx
| | bundleLog-58598778-4439-4611-9a4b-9371bf3f76e2.log
| | bundleLog-9b77fa56-14d7-49f4-88c7-08e1c25d3a33.log
| | clusdisk.etl.001
| | clusdisk.etl.002
| | disklog.log
| | dplogd.etl
| | hcs_install.log
| | hcs_log_snapshot.log
| | iscsi.etl.001
| | iscsi.etl.002
| | mispace.etl.001
| | mispace.etl.002
| | nvlog.txt
| | pfconfiglogd.etl
| | spaces.etl.001
| | spaces.etl.002
| | storagewmi.etl.001
| | storagewmi.etl.002
| | +---trace
| | | | CiSAgentSvc_2016-02-03_03-36-29-PM_11624.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.1.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.2.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.3.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.4.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.ssml
| | | | CiSAgentSvc_2016-02-03_11-48-54-AM_05212.ssml
| | | | ManagementService_2016-02-03_03-36-26-PM_11324.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.1.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.10.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.11.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.12.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.13.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.14.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.15.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.16.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.2.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.3.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.4.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.5.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.6.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.7.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.8.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.9.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.ssml
| | | | ManagementService_2016-02-03_11-48-50-AM_08160.ssml
| | | | Microsoft.HCS.CloudConnectivityService_2016-02-03_03-36-29-PM_11208.ssml
| | | | Microsoft.HCS.CloudConnectivityService_2016-02-03_04-55-29-PM_05616.ssml
| | | | Microsoft.HCS.CloudConnectivityService_2016-02-03_11-48-53-AM_10304.ssml
| | | | Microsoft.HCS.ControllerReplacementHost_2016-01-16_08-38-56-AM_02592.ssml
| | | | Microsoft.HCS.ControllerReplacementHost_2016-01-16_08-52-38-AM_01760.ssml
| | | | Microsoft.HCS.ControllerReplacementHost_2016-01-16_08-59-52-AM_01892.ssml
| | | | Microsoft.HCS.MinishellHost_2016-01-16_08-33-17-AM_01340.ssml
| | | | Microsoft.HCS.MinishellHost_2016-01-16_08-36-19-AM_01728.ssml
| | | | Microsoft.HCS.MinishellHost_2016-01-16_08-52-39-AM_01836.ssml
| | | | Microsoft.HCS.MinishellHost_2016-01-16_08-59-52-AM_01972.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.1.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.2.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.3.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.4.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.5.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.ssml
| | | | powershell_2016-01-16_09-02-05-AM_01660.ssml
| | | | powershell_2016-02-03_01-39-05-PM_09808.ssml
| | | | powershell_2016-02-03_03-36-27-PM_11476.ssml
| | | | powershell_2016-02-03_03-37-16-PM_13848.ssml
| | | | powershell_2016-02-03_04-55-26-PM_07384.ssml
| | | | powershell_2016-02-03_09-55-44-AM_05836.ssml
| | | | powershell_2016-02-03_11-48-52-AM_07428.ssml
| | | | powershell_2016-02-05_12-48-01-PM_05040.ssml
| | | | wsmprovhost_2016-02-05_01-00-09-PM_08936.ssml
| | | | wsmprovhost_2016-02-09_02-54-25-PM_14816.ssml
| | | | wsmprovhost_2016-02-09_05-02-20-PM_02800.ssml
| | | | wsmprovhost_2016-02-09_05-02-25-PM_02376.ssml
| | | | wsmprovhost_2016-02-09_05-04-36-PM_08164.ssml
| | | | wsmprovhost_2016-02-09_05-14-17-PM_11692.ssml
| | | | wsmprovhost_2016-02-09_05-15-52-PM_14736.ssml
| | | | wsmprovhost_2016-02-09_05-17-27-PM_03240.ssml
| | | | wsmprovhost_2016-02-09_08-54-25-PM_05752.ssml
| | | | wsmprovhost_2016-02-09_11-15-16-PM_02152.ssml
| | | | wsmprovhost_2016-02-09_11-16-53-PM_02404.ssml
| | | | wsmprovhost_2016-02-09_11-17-26-AM_11872.ssml
| | | | wsmprovhost_2016-02-09_11-18-29-PM_14928.ssml
| | | | wsmprovhost_2016-02-10_01-00-02-AM_04636.ssml
| | | | wsmprovhost_2016-02-10_01-00-18-AM_10836.ssml
| | | | wsmprovhost_2016-02-10_02-30-02-AM_01540.ssml
| | | | wsmprovhost_2016-02-10_02-54-25-AM_02888.ssml
| | | | wsmprovhost_2016-02-10_03-00-02-AM_12896.ssml
| | | | wsmprovhost_2016-02-10_05-16-16-AM_08632.ssml
| | | | wsmprovhost_2016-02-10_05-17-52-AM_06640.ssml
| | | | wsmprovhost_2016-02-10_05-19-28-AM_05796.ssml
| | | | wsmprovhost_2016-02-10_08-06-25-AM_11832.ssml
| | | | wsmprovhost_2016-02-10_08-06-27-AM_11824.ssml
| | | | wsmprovhost_2016-02-10_08-06-38-AM_01708.ssml
| | | | wsmprovhost_2016-02-10_12-00-03-AM_08092.ssml
| | | | wsmprovhost_2016-02-10_12-00-05-AM_03136.ssml
| | usmlog.log
+----performance
| | DeviceCapacityCountersLocal.tsf
| | DeviceCapacityCountersLocal_00000000000001.tsf
| | DeviceCapacityCountersLocal_00000001000001.tsf
| | DeviceCapacityCountersLocal_00000001000002.tsf
| | DeviceCapacityCountersLocal_00000001000003.tsf
| | DeviceCapacityCountersLocal_00000001000004.tsf
| | DeviceCapacityCountersLocal_00000001000005.tsf
| | DeviceCloudCountersPT15SLocal.tsf
| | DeviceCloudCountersPT15SLocal_00000000000001.tsf
| | DeviceCloudCountersPT15SLocal_00000000000002.tsf
| | DeviceCloudCountersPT15SLocal_00000001000001.tsf
| | DeviceCloudCountersPT15SLocal_00000001000002.tsf
| | DeviceCloudCountersPT15SLocal_00000001000003.tsf
| | DeviceCloudCountersPT15SLocal_00000001000004.tsf
| | DeviceCloudCountersPT15SLocal_00000001000005.tsf
| | DeviceCloudCountersPT15SLocal_00000001000006.tsf
| | DeviceCloudCountersPT15SLocal_00000001000007.tsf
| | DeviceCloudCountersPT15SLocal_00000001000008.tsf
| | DeviceCloudCountersPT15SLocal_00000001000009.tsf
| | DeviceCloudCountersPT15SLocal_00000001000010.tsf
| | DeviceCloudCountersPT15SLocal_00000001000011.tsf
| | DeviceCloudCountersPT15SLocal_00000001000012.tsf
| | DeviceCloudCountersPT15SLocal_00000001000013.tsf
| | DeviceCloudCountersPT15SLocal_00000001000014.tsf
| | DeviceCloudCountersPT15SLocal_00000001000015.tsf
| | DeviceCountersPT15SLocal.tsf
| | DeviceCountersPT15SLocal_00000000000001.tsf
| | DeviceCountersPT15SLocal_00000001000001.tsf
| | DeviceDashboardCountersPT1MLocal.tsf
| | DeviceDashboardCountersPT1MLocal_00000000000001.tsf
| | DeviceDashboardCountersPT1MLocal_00000001000001.tsf
| | DeviceNetworkCountersLocal.tsf
| | DeviceNetworkCountersLocal_00000000000001.tsf
| | DeviceNetworkCountersLocal_00000001000001.tsf
| | DeviceNetworkCountersLocal_00000001000002.tsf
| | DeviceNetworkCountersLocal_00000001000003.tsf
| | DeviceNetworkCountersLocal_00000001000004.tsf
| | DeviceNetworkCountersLocal_00000001000005.tsf
| | DeviceVolumeCountersPT15SLocal.tsf
| | DeviceVolumeCountersPT15SLocal_00000000000001.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000001.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000002.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000003.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000004.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000005.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000006.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000007.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000008.tsf
| | MAEventTable.tsf
| | MAEventTable_00000000000001.tsf
| | MAEventTable_00000001000001.tsf
| | MAEventTable_00000001000014.tsf
| | MAEventTable_00000001000015.tsf
| | MAEventTable_00000001000016.tsf
| | MAEventTable_00000001000017.tsf
| | MAEventTable_00000001000018.tsf
| | MAEventTable_00000001000019.tsf
| | MAEventTable_00000001000020.tsf
| | MAEventTable_00000001000021.tsf
| | MAEventTable_00000001000022.tsf
| | MAEventTable_00000001000023.tsf
| | MAEventTable_00000001000024.tsf
| | MAEventTable_00000001000025.tsf
| | MAEventTable_00000001000026.tsf
| | MAEventTable_00000001000027.tsf
| | MAEventTable_00000001000028.tsf
| | MAEventTable_00000001000029.tsf
| | MAEventTable_00000001000030.tsf
+---registry
| | HKEY_LOCAL_MACHINE-HARDWARE-DEVICEMAP-Scsi.txt
| | HKEY_LOCAL_MACHINE-Software-Microsoft-CDMInfra.txt
| | HKEY_LOCAL_MACHINE-Software-Microsoft-CisAgent.txt
+---rttdump
+---rttdump\ScsiPort1.txt

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