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If you're having trouble with Microsoft Teams for Education, try these troubleshooting tips:

Step one: Check with your IT Admin

Many Teams for Education policies and permissions are set by your institution's IT Admin. They may be able to make changes, verify, or grant you access to these common tasks:

  • Creating meeting attendance reports

  • Granting permission to create class teams

  • Restoring deleted class teams

  • Performing updates to Teams

  • Managing licenses

Step two: Restart Teams

If you're using Teams on a desktop or mobile device, close your Teams app and then re-open it. If you're on the web, reload the webpage.

Step three:  Try using Teams on another platform

Teams is available as a mobile, desktop, and web app. If you're using Teams on your desktop or mobile device, try navigating to and accessing Teams on your web browser. You may need to sign in again to your Teams account.

Step four: Update or uninstall and reinstall Teams

If steps one through three are not successful, check to make sure you're running the most current updates of Teams by selecting More options  More icon > Check for updates.

You can also try uninstalling and reinstalling Teams for your desktop or mobile device. 

Still having trouble with Teams?

Select Help  Help button  on the left side of your Teams app, then Report a Problem. You'll be able to identify as an Educator or IT Admin before following the steps to report your issue.

Learn more

Troubleshooting in Teams

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