This article describes an issue that occurs when you transfer large amounts of data between Windows 8.1 and devices that are attached with certain USB host controllers. You can fix this issue by using the update in this article. Before you install this update, see the Prerequisites section.

Symptoms

Assume that you have a device connected to a Windows 8.1 system that uses a Texas Instruments eXtensible Host Controller Interface (xHCI) controller. When you try to transfer large amounts of data, the xHCI controller runs into a critical hardware issue. Therefore, the device manager shows an error message that looks something like this on the xHCI controller:


Windows has stopped this device because it has reported problems. (Code 43)

How to get this update

You can get this update by using one of the following methods. We have released an update through Windows Update and Microsoft Download Center. Even though this issue is observed only in Windows 8.1, the update also applies to Windows Server 2012 R2 and Windows RT 8.1. 

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

Note The update for Windows RT 8.1 can be downloaded only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Apphelp.dll

6.3.9600.17824

397,312

07-May-2015

15:45

Not applicable

Sdbinst.exe

6.3.9600.17824

20,992

07-May-2015

15:39

Not applicable

Shimeng.dll

6.3.9600.17031

6,144

22-Feb-2014

09:59

Not applicable

Acres.dll

6.3.9600.16384

310,784

22-Aug-2013

03:16

Not applicable

Sysmain.sdb

Not applicable

39,336

04-Feb-2016

14:32

Not applicable

Msimain.sdb

Not applicable

286

04-Feb-2016

14:32

Not applicable

Acgenral.dll

6.3.9600.17824

9,728

07-May-2015

15:45

Not applicable

Acwinrt.dll

6.3.9600.16384

8,704

22-Aug-2013

02:15

Not applicable

Acspecfc.dll

6.3.9600.17824

9,728

07-May-2015

15:27

Not applicable

Drvmain.sdb

Not applicable

62,870

04-Feb-2016

14:32

Not applicable

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

Apphelp.dll

6.3.9600.17415

642,560

29-Oct-2014

02:00

x86

Sdbinst.exe

6.3.9600.17725

21,504

11-Mar-2015

01:09

x86

Shimeng.dll

6.3.9600.17415

5,632

29-Oct-2014

02:00

x86

Acres.dll

6.3.9600.16384

310,784

22-Aug-2013

04:16

x86

Sysmain.sdb

Not applicable

3,833,752

04-Feb-2016

14:32

Not applicable

Msimain.sdb

Not applicable

2,726,550

04-Feb-2016

14:32

Not applicable

Acgenral.dll

6.3.9600.18228

2,490,368

04-Feb-2016

16:53

x86

Acwinrt.dll

6.3.9600.17415

8,704

29-Oct-2014

01:01

x86

Acspecfc.dll

6.3.9600.18228

449,024

04-Feb-2016

16:57

x86

Drvmain.sdb

Not applicable

122,446

04-Feb-2016

14:32

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Apphelp.dll

6.3.9600.17824

564,224

07-May-2015

16:47

x64

Sdbinst.exe

6.3.9600.17725

24,576

11-Mar-2015

01:49

x64

Shimeng.dll

6.3.9600.17415

7,168

29-Oct-2014

02:45

x64

Sysmain.sdb

Not applicable

433,488

04-Feb-2016

14:32

Not applicable

Msimain.sdb

Not applicable

2,756,926

04-Feb-2016

14:32

Not applicable

Acgenral.dll

6.3.9600.18228

317,440

04-Feb-2016

17:11

x64

Acwinrt.dll

6.3.9600.17415

10,752

29-Oct-2014

01:21

x64

Acspecfc.dll

6.3.9600.17725

42,496

11-Mar-2015

01:05

x64

Drvmain.sdb

Not applicable

123,724

04-Feb-2016

14:32

Not applicable

Apphelp.dll

6.3.9600.17415

642,560

29-Oct-2014

02:00

x86

Sdbinst.exe

6.3.9600.17725

21,504

11-Mar-2015

01:09

x86

Shimeng.dll

6.3.9600.17415

5,632

29-Oct-2014

02:00

x86

Acres.dll

6.3.9600.16384

310,784

22-Aug-2013

04:16

x86

Sysmain.sdb

Not applicable

3,833,752

04-Feb-2016

14:32

Not applicable

Acgenral.dll

6.3.9600.18228

2,490,368

04-Feb-2016

16:53

x86

Acwinrt.dll

6.3.9600.17415

8,704

29-Oct-2014

01:01

x86

Acspecfc.dll

6.3.9600.18228

449,024

04-Feb-2016

16:57

x86


Windows RT 8.1

File property

Value

File name

Arm_2d24869deea830157b83b1147e82e1ff_31bf3856ad364e35_6.3.9600.18228_none_4238bd338594fd37.manifest

File version

Not applicable

File size

725

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Arm_352bc26d63dd74e7a2f386e3e9a6caf3_31bf3856ad364e35_6.3.9600.18228_none_71830533357e1fe5.manifest

File version

Not applicable

File size

725

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Arm_98ded173999510991449ea4943a9cd84_31bf3856ad364e35_6.3.9600.18228_none_5d8cbd89fe89d99b.manifest

File version

Not applicable

File size

725

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Arm_aebffaddd1fbd301cbcf3fb47cbc7565_31bf3856ad364e35_6.3.9600.18228_none_f561b8adf1c39b8d.manifest

File version

Not applicable

File size

725

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Arm_e83b04edc11b4ac00ce676a55c23aaca_31bf3856ad364e35_6.3.9600.18228_none_9618a1d3e58c36ca.manifest

File version

Not applicable

File size

725

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Arm_ebde6dbf0f2619e926270c88ee5f0872_31bf3856ad364e35_6.3.9600.18228_none_973374cc7620cca2.manifest

File version

Not applicable

File size

725

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Arm_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.3.9600.18228_none_69f7ebd7681c7e98.manifest

File version

Not applicable

File size

13,037

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Arm_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.3.9600.18228_none_a10920430daf13a2.manifest

File version

Not applicable

File size

3,312

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Arm_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.3.9600.18228_none_a10a208d0dae2cf9.manifest

File version

Not applicable

File size

2,558

Date (UTC)

04-Feb-2016

Time (UTC)

17:46

Platform

Not applicable

File name

Arm_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.3.9600.18228_none_a10b20d70dad4650.manifest

File version

Not applicable

File size

3,310

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Arm_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.3.9600.18228_none_a10c21210dac5fa7.manifest

File version

Not applicable

File size

2,555

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Arm_microsoft-windows-a..ence-mitigations-c7_31bf3856ad364e35_6.3.9600.18228_none_a10f21ff0da9abac.manifest

File version

Not applicable

File size

1,867

Date (UTC)

04-Feb-2016

Time (UTC)

17:46

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,023

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

x86 Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

2,025

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

X86_09d0f6f9a5e3031ff6ef6d5fa1e98a1a_31bf3856ad364e35_6.3.9600.18228_none_220f189f2f45aeb1.manifest

File version

Not applicable

File size

725

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

X86_1a0e9c7a7dd40e4cac442d789a4be4ca_31bf3856ad364e35_6.3.9600.18228_none_21684200cb1ee420.manifest

File version

Not applicable

File size

725

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

X86_5c91ccd07ff2bcc56b38bf0027a40454_31bf3856ad364e35_6.3.9600.18228_none_bfcdd22379e21b56.manifest

File version

Not applicable

File size

725

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

X86_5d8e962078687188047557bfda8067e4_31bf3856ad364e35_6.3.9600.18228_none_6577b36037eb81b7.manifest

File version

Not applicable

File size

725

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

X86_ada61372f483301effc325d363299fdd_31bf3856ad364e35_6.3.9600.18228_none_94942c0cdbaf06a2.manifest

File version

Not applicable

File size

725

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

X86_e0e9924c309a59b9e9cbfaeccf88fcd4_31bf3856ad364e35_6.3.9600.18228_none_2f1da852c12607b9.manifest

File version

Not applicable

File size

725

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

X86_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.3.9600.18228_none_69f5797f681f5fd2.manifest

File version

Not applicable

File size

13,037

Date (UTC)

04-Feb-2016

Time (UTC)

23:50

Platform

Not applicable

File name

X86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.3.9600.18228_none_a106adeb0db1f4dc.manifest

File version

Not applicable

File size

3,312

Date (UTC)

04-Feb-2016

Time (UTC)

23:50

Platform

Not applicable

File name

X86_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.3.9600.18228_none_a107ae350db10e33.manifest

File version

Not applicable

File size

2,558

Date (UTC)

04-Feb-2016

Time (UTC)

18:47

Platform

Not applicable

File name

X86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.3.9600.18228_none_a108ae7f0db0278a.manifest

File version

Not applicable

File size

3,310

Date (UTC)

04-Feb-2016

Time (UTC)

23:50

Platform

Not applicable

File name

X86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.3.9600.18228_none_a109aec90daf40e1.manifest

File version

Not applicable

File size

2,552

Date (UTC)

04-Feb-2016

Time (UTC)

18:47

Platform

Not applicable

File name

X86_microsoft-windows-a..ence-mitigations-c7_31bf3856ad364e35_6.3.9600.18228_none_a10cafa70dac8ce6.manifest

File version

Not applicable

File size

1,867

Date (UTC)

04-Feb-2016

Time (UTC)

18:47

Platform

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_09d0f6f9a5e3031ff6ef6d5fa1e98a1a_31bf3856ad364e35_6.3.9600.18228_none_7e2db422e7a31fe7.manifest

File version

Not applicable

File size

727

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Amd64_0ceb268004b99726bc3b25822390484c_31bf3856ad364e35_6.3.9600.18228_none_55bde3dc87442c1b.manifest

File version

Not applicable

File size

729

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Amd64_13e0ea659a235305e8d87c2fa18d04ee_31bf3856ad364e35_6.3.9600.18228_none_4022a97b4294d961.manifest

File version

Not applicable

File size

729

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Amd64_1b3000d4d96c90e780be774416983d95_31bf3856ad364e35_6.3.9600.18228_none_f841c6fe7b2c828f.manifest

File version

Not applicable

File size

729

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Amd64_41aa13bc7e1e2f5254313040f4a47500_31bf3856ad364e35_6.3.9600.18228_none_c04fa1541852b61e.manifest

File version

Not applicable

File size

729

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Amd64_48879968e8b991fd90669ef93c58888a_31bf3856ad364e35_6.3.9600.18228_none_f396808588efa7f1.manifest

File version

Not applicable

File size

729

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Amd64_5c91ccd07ff2bcc56b38bf0027a40454_31bf3856ad364e35_6.3.9600.18228_none_1bec6da7323f8c8c.manifest

File version

Not applicable

File size

727

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Amd64_7ae921200b9e0bfc4adf9f4cffc2e500_31bf3856ad364e35_6.3.9600.18228_none_5c8b938d3012d31e.manifest

File version

Not applicable

File size

729

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Amd64_9e1d85900cdce4bfe819137a5fd07add_31bf3856ad364e35_6.3.9600.18228_none_f46fcc48ac8b8514.manifest

File version

Not applicable

File size

729

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Amd64_ab55b006cce280f31c4c263bbd4b3a5b_31bf3856ad364e35_6.3.9600.18228_none_ad66f96204755358.manifest

File version

Not applicable

File size

729

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Amd64_c5a8a8a4ecee32ff8eef2ec16717ac79_31bf3856ad364e35_6.3.9600.18228_none_3d2b9e8afa6fb672.manifest

File version

Not applicable

File size

729

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Amd64_d25c2446e70bcd6d4db8319c6131ac25_31bf3856ad364e35_6.3.9600.18228_none_cce468b547d98f39.manifest

File version

Not applicable

File size

729

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Amd64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.3.9600.18228_none_c6141503207cd108.manifest

File version

Not applicable

File size

13,368

Date (UTC)

04-Feb-2016

Time (UTC)

23:54

Platform

Not applicable

File name

Amd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.3.9600.18228_none_fd25496ec60f6612.manifest

File version

Not applicable

File size

2,573

Date (UTC)

04-Feb-2016

Time (UTC)

19:26

Platform

Not applicable

File name

Amd64_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.3.9600.18228_none_fd2649b8c60e7f69.manifest

File version

Not applicable

File size

2,562

Date (UTC)

04-Feb-2016

Time (UTC)

19:26

Platform

Not applicable

File name

Amd64_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.3.9600.18228_none_fd274a02c60d98c0.manifest

File version

Not applicable

File size

3,336

Date (UTC)

04-Feb-2016

Time (UTC)

23:54

Platform

Not applicable

File name

Amd64_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.3.9600.18228_none_fd284a4cc60cb217.manifest

File version

Not applicable

File size

2,570

Date (UTC)

04-Feb-2016

Time (UTC)

23:54

Platform

Not applicable

File name

Amd64_microsoft-windows-a..ence-mitigations-c7_31bf3856ad364e35_6.3.9600.18228_none_fd2b4b2ac609fe1c.manifest

File version

Not applicable

File size

1,869

Date (UTC)

04-Feb-2016

Time (UTC)

19:26

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

4,266

Date (UTC)

04-Feb-2016

Time (UTC)

23:47

Platform

Not applicable

File name

Wow64_microsoft-windows-a..ence-infrastructure_31bf3856ad364e35_6.3.9600.18228_none_d068bf5554dd9303.manifest

File version

Not applicable

File size

13,039

Date (UTC)

04-Feb-2016

Time (UTC)

23:54

Platform

Not applicable

File name

Wow64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.3.9600.18228_none_0779f3c0fa70280d.manifest

File version

Not applicable

File size

3,314

Date (UTC)

04-Feb-2016

Time (UTC)

23:54

Platform

Not applicable

File name

Wow64_microsoft-windows-a..ence-mitigations-c2_31bf3856ad364e35_6.3.9600.18228_none_077af40afa6f4164.manifest

File version

Not applicable

File size

1,141

Date (UTC)

04-Feb-2016

Time (UTC)

18:47

Platform

Not applicable

File name

Wow64_microsoft-windows-a..ence-mitigations-c7_31bf3856ad364e35_6.3.9600.18228_none_077ff57cfa6ac017.manifest

File version

Not applicable

File size

450

Date (UTC)

04-Feb-2016

Time (UTC)

18:47

Platform

Not applicable

File name

X86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.3.9600.18228_none_a108ae7f0db0278a.manifest

File version

Not applicable

File size

3,310

Date (UTC)

04-Feb-2016

Time (UTC)

23:54

Platform

Not applicable

File name

X86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.3.9600.18228_none_a109aec90daf40e1.manifest

File version

Not applicable

File size

2,552

Date (UTC)

04-Feb-2016

Time (UTC)

18:47

Platform

Not applicable


Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×