Rapidly Published articles provide information directly from within the Microsoft support organization. The information that is contained herein is created in response to emerging or unique topics, or is intended to supplement other Knowledge Base information.

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

You report jobs for a production order or batch orders in Microsoft Dynamics AX 2009. When a job is started at a certain time and then ended, the start time is not updated on the job card for the same job. Therefore, the actual start time of a job that is entered at the moment that the job is started is overwritten by the default start time.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

  1. Review the changes that are documented in the .xpo file.

  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

61,288

15-Jun-2009

20:27

x86

Kb972512.xpo

Not applicable

3,015

15-Jun-2009

20:21

Not applicable

Metadata.xml

Not applicable

70

15-Jun-2009

20:21

Not applicable

Licensetermsar.rtf

Not applicable

2,595

25-Mar-2009

07:38

Not applicable

Licensetermscs.rtf

Not applicable

93,324

25-Mar-2009

07:38

Not applicable

Licensetermsda.rtf

Not applicable

103,947

25-Mar-2009

07:38

Not applicable

Licensetermsde.rtf

Not applicable

119,654

25-Mar-2009

07:38

Not applicable

Licensetermsen.rtf

Not applicable

104,522

25-Mar-2009

07:38

Not applicable

Licensetermses.rtf

Not applicable

98,784

25-Mar-2009

07:38

Not applicable

Licensetermset.rtf

Not applicable

104,189

25-Mar-2009

07:38

Not applicable

Licensetermsfi.rtf

Not applicable

106,436

25-Mar-2009

07:38

Not applicable

Licensetermsfr.rtf

Not applicable

133,251

25-Mar-2009

07:38

Not applicable

Licensetermshu.rtf

Not applicable

94,070

25-Mar-2009

07:38

Not applicable

Licensetermsis.rtf

Not applicable

35,125

25-Mar-2009

07:38

Not applicable

Licensetermsit.rtf

Not applicable

118,321

25-Mar-2009

07:38

Not applicable

Licensetermsja.rtf

Not applicable

107,229

25-Mar-2009

07:38

Not applicable

Licensetermslt.rtf

Not applicable

125,420

25-Mar-2009

07:38

Not applicable

Licensetermslv.rtf

Not applicable

107,622

25-Mar-2009

07:38

Not applicable

Licensetermsnb-no.rtf

Not applicable

119,198

25-Mar-2009

07:38

Not applicable

Licensetermsnl.rtf

Not applicable

113,598

25-Mar-2009

07:38

Not applicable

Licensetermspl.rtf

Not applicable

119,211

25-Mar-2009

07:38

Not applicable

Licensetermspt-br.rtf

Not applicable

103,078

25-Mar-2009

07:38

Not applicable

Licensetermsru.rtf

Not applicable

151,255

25-Mar-2009

07:38

Not applicable

Licensetermssv.rtf

Not applicable

118,804

25-Mar-2009

07:38

Not applicable

Licensetermsth.rtf

Not applicable

155,189

25-Mar-2009

07:38

Not applicable

Licensetermstr.rtf

Not applicable

105,029

25-Mar-2009

07:38

Not applicable

Licensetermszh-hans.rtf

Not applicable

101,743

25-Mar-2009

07:38

Not applicable

Axsetupsp.exe

5.0.1100.26

1,541,976

15-Jun-2009

20:27

x86

Cabextractor.dll

Not applicable

18,800

15-Jun-2009

20:27

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

523,120

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,336

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

519,024

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

514,928

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

519,024

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

519,024

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

514,928

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

514,928

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

523,120

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

519,024

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

514,928

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

514,928

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

523,120

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,848

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

514,928

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

514,928

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

514,928

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

514,928

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

519,024

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

519,024

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

531,312

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

18,872

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

514,928

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

539,504

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

20,408

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

514,928

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

25-Mar-2009

07:57

x86

Axsetupsp.resources.dll

5.0.1100.11

510,832

25-Mar-2009

07:57

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

15,800

25-Mar-2009

07:57

x86

Cabextractor.dll

Not applicable

22,384

15-Jun-2009

20:27

x64

Objects that are affected

This hotfix affects the following object:

  • \Classes\ProdJobType::initProdJournalRoute

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT), and then verify that there is a method whose name is the same as the KB article number of the installed hotfix.

Additionally, you can cross-check the affected objects by viewing the KB972512.txt file against the objects in the AOT. Therefore, you can make sure that the objects are changed correctly in the SYP layer or the GLP layer.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE.

THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

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