Symptoms

When you create a company in Management Reporter, the Data Provider is not available in the Source System drop-down list.

Cause


Cause 1

Management Reporter is installed on Windows Server 2008 64-bit and the Enable 32-Bit Applications is set the True in the Application Pool. 

Cause 2

The Data Provider has not been installed.

Resolution

Resolution 1

Check that the Enable 32-bit Applications option is set to False.


1. Open Internet Information Services (IIS) Manager.

2. Expand the server.

3. Click Application Pools.

4. Right-click Management Reporter and then click Advanced Settings.

5. Change Enable 32-Bit Applications from True to False.

6. Click OK.

7. Restart IIS.


Resolution 2

Check that the Data Provider is installed. By default, the provider will be installed at C:\Program Files\Microsoft Dynamics ERP\Management Reporter\2.0\Providers. The Provider folder will have a subfolder for the Data Provider that is installed. Within that folder, there will be a file that is named Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.nn.dll, where nn is the name of the Dynamics ERP you have installed. If the Data Provider is not installed, you can download it from the link below.

https://mbs.microsoft.com/customersource/downloads/servicepacks/MROverview.htm

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