Symptoms

Assume that you configure a Windows Server 2008 R2-based computer as a failover cluster node locally, or you configure it from a Windows 7-based computer by using the Remote Server Administration Tools feature. You run the Failover Cluster Validation Wizard on the computer. In this situation, the List Running Processes test fails. Additionally, you receive the following error message:

Gathering Running Processes for node name

An error occurred while executing the test.
There was an error getting information about the running processes on the nodes.
There was an error retrieving information about the Processes from node 'node name'.
Not found

Cause

This issue occurs because some running processes are ended on the cluster node during the List Running Processes test.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Note If the Remote Server Administration Tools (RSAT) is installed on a Windows 7-based computer, apply the hotfix on the computer. For more information about the Remote Server Administration Tools for Windows 7, go to the following Microsoft website:

General information about the Remote Server Administration Tools for Windows 7

Prerequisites

To apply this hotfix, you must be running one of the following operating systems. Additionally, the Remote Server Administration Tools feature must be installed on the computer that is running Windows 7.

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7


File name

File version

File size

Date

Time

Platform

Failoverclusters.agent.interop.dll

6.1.7600.16385

11,776

14-Jul-2009

01:21

x86

Failoverclusters.validation.bestpracticetests.dll

6.1.7600.16786

126,976

23-Mar-2011

04:44

x86

Failoverclusters.validation.common.dll

6.1.7600.16786

15,872

23-Mar-2011

04:44

x86

Failoverclusters.validation.generaltests.dll

6.1.7600.17008

278,528

24-Apr-2012

05:10

x86

Failoverclusters.validation.storagetests.dll

6.1.7600.16786

159,744

23-Mar-2011

04:44

x86

Failoverclusters.validation.wizard.dll

6.1.7600.16786

163,840

23-Mar-2011

04:44

x86

Failoverclusters.agent.interop.dll

6.1.7600.16385

11,776

14-Jul-2009

01:21

x86

Failoverclusters.validation.bestpracticetests.dll

6.1.7600.21199

131,072

24-Apr-2012

05:04

x86

Failoverclusters.validation.common.dll

6.1.7600.21199

15,872

24-Apr-2012

05:04

x86

Failoverclusters.validation.generaltests.dll

6.1.7600.21199

278,528

24-Apr-2012

05:04

x86

Failoverclusters.validation.storagetests.dll

6.1.7600.21199

159,744

24-Apr-2012

05:04

x86

Failoverclusters.validation.wizard.dll

6.1.7600.21199

163,840

24-Apr-2012

05:04

x86

Failoverclusters.agent.interop.dll

6.1.7601.17514

11,776

20-Nov-2010

12:32

x86

Failoverclusters.validation.bestpracticetests.dll

6.1.7601.17584

131,072

23-Mar-2011

04:46

x86

Failoverclusters.validation.common.dll

6.1.7601.17584

15,872

23-Mar-2011

04:46

x86

Failoverclusters.validation.generaltests.dll

6.1.7601.17827

278,528

24-Apr-2012

05:07

x86

Failoverclusters.validation.storagetests.dll

6.1.7601.17584

162,304

23-Mar-2011

04:46

x86

Failoverclusters.validation.wizard.dll

6.1.7601.17584

163,840

23-Mar-2011

04:46

x86

Failoverclusters.agent.interop.dll

6.1.7601.17514

11,776

20-Nov-2010

12:32

x86

Failoverclusters.validation.bestpracticetests.dll

6.1.7601.21979

131,072

24-Apr-2012

05:03

x86

Failoverclusters.validation.common.dll

6.1.7601.21979

15,872

24-Apr-2012

05:03

x86

Failoverclusters.validation.generaltests.dll

6.1.7601.21979

278,528

24-Apr-2012

05:03

x86

Failoverclusters.validation.storagetests.dll

6.1.7601.21979

162,304

24-Apr-2012

05:03

x86

Failoverclusters.validation.wizard.dll

6.1.7601.21979

163,840

24-Apr-2012

05:03

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2


File name

File version

File size

Date

Time

Platform

Failoverclusters.agent.interop.dll

6.1.7600.16385

11,776

14-Jul-2009

01:49

x64

Failoverclusters.validation.bestpracticetests.dll

6.1.7600.16786

126,976

23-Mar-2011

05:24

x86

Failoverclusters.validation.common.dll

6.1.7600.16786

15,872

23-Mar-2011

05:24

x86

Failoverclusters.validation.generaltests.dll

6.1.7600.17008

278,528

24-Apr-2012

06:27

x86

Failoverclusters.validation.storagetests.dll

6.1.7600.16786

162,816

23-Mar-2011

05:24

x64

Failoverclusters.validation.wizard.dll

6.1.7600.16786

163,840

23-Mar-2011

05:24

x86

Failoverclusters.agent.interop.dll

6.1.7600.16385

11,776

14-Jul-2009

01:49

x64

Failoverclusters.validation.bestpracticetests.dll

6.1.7600.21199

131,072

24-Apr-2012

06:01

x86

Failoverclusters.validation.common.dll

6.1.7600.21199

15,872

24-Apr-2012

06:01

x86

Failoverclusters.validation.generaltests.dll

6.1.7600.21199

278,528

24-Apr-2012

06:01

x86

Failoverclusters.validation.storagetests.dll

6.1.7600.21199

162,816

24-Apr-2012

06:01

x64

Failoverclusters.validation.wizard.dll

6.1.7600.21199

163,840

24-Apr-2012

06:01

x86

Failoverclusters.agent.interop.dll

6.1.7601.17514

11,776

20-Nov-2010

13:39

x64

Failoverclusters.validation.bestpracticetests.dll

6.1.7601.17584

131,072

23-Mar-2011

06:50

x86

Failoverclusters.validation.common.dll

6.1.7601.17584

15,872

23-Mar-2011

06:50

x86

Failoverclusters.validation.generaltests.dll

6.1.7601.17827

278,528

24-Apr-2012

06:04

x86

Failoverclusters.validation.storagetests.dll

6.1.7601.17584

165,376

23-Mar-2011

06:50

x64

Failoverclusters.validation.wizard.dll

6.1.7601.17584

163,840

23-Mar-2011

06:50

x86

Failoverclusters.agent.interop.dll

6.1.7601.17514

11,776

20-Nov-2010

13:39

x64

Failoverclusters.validation.bestpracticetests.dll

6.1.7601.21979

131,072

24-Apr-2012

05:36

x86

Failoverclusters.validation.common.dll

6.1.7601.21979

15,872

24-Apr-2012

05:36

x86

Failoverclusters.validation.generaltests.dll

6.1.7601.21979

278,528

24-Apr-2012

05:36

x86

Failoverclusters.validation.storagetests.dll

6.1.7601.21979

165,376

24-Apr-2012

05:36

x64

Failoverclusters.validation.wizard.dll

6.1.7601.21979

163,840

24-Apr-2012

05:36

x86

For all supported IA-64-based versions of Windows Server 2008 R2


File name

File version

File size

Date

Time

Platform

Failoverclusters.agent.interop.dll

6.1.7600.16385

11,776

14-Jul-2009

01:55

IA-64

Failoverclusters.validation.bestpracticetests.dll

6.1.7600.16786

126,976

23-Mar-2011

04:18

x86

Failoverclusters.validation.common.dll

6.1.7600.16786

15,872

23-Mar-2011

04:18

x86

Failoverclusters.validation.generaltests.dll

6.1.7600.17008

278,528

24-Apr-2012

05:02

x86

Failoverclusters.validation.storagetests.dll

6.1.7600.17008

175,616

24-Apr-2012

05:02

IA-64

Failoverclusters.validation.wizard.dll

6.1.7600.16786

163,840

23-Mar-2011

04:18

x86

Failoverclusters.agent.interop.dll

6.1.7600.16385

11,776

14-Jul-2009

01:55

IA-64

Failoverclusters.validation.bestpracticetests.dll

6.1.7600.21199

131,072

24-Apr-2012

04:44

x86

Failoverclusters.validation.common.dll

6.1.7600.21199

15,872

24-Apr-2012

04:44

x86

Failoverclusters.validation.generaltests.dll

6.1.7600.21199

278,528

24-Apr-2012

04:44

x86

Failoverclusters.validation.storagetests.dll

6.1.7600.21199

175,616

24-Apr-2012

04:44

IA-64

Failoverclusters.validation.wizard.dll

6.1.7600.21199

163,840

24-Apr-2012

04:44

x86

Failoverclusters.agent.interop.dll

6.1.7601.17514

11,776

20-Nov-2010

10:35

IA-64

Failoverclusters.validation.bestpracticetests.dll

6.1.7601.17584

131,072

23-Mar-2011

04:18

x86

Failoverclusters.validation.common.dll

6.1.7601.17584

15,872

23-Mar-2011

04:18

x86

Failoverclusters.validation.generaltests.dll

6.1.7601.17827

278,528

24-Apr-2012

04:29

x86

Failoverclusters.validation.storagetests.dll

6.1.7601.17827

178,176

24-Apr-2012

04:29

IA-64

Failoverclusters.validation.wizard.dll

6.1.7601.17584

163,840

23-Mar-2011

04:18

x86

Failoverclusters.agent.interop.dll

6.1.7601.17514

11,776

20-Nov-2010

10:35

IA-64

Failoverclusters.validation.bestpracticetests.dll

6.1.7601.21979

131,072

24-Apr-2012

04:36

x86

Failoverclusters.validation.common.dll

6.1.7601.21979

15,872

24-Apr-2012

04:36

x86

Failoverclusters.validation.generaltests.dll

6.1.7601.21979

278,528

24-Apr-2012

04:36

x86

Failoverclusters.validation.storagetests.dll

6.1.7601.21979

178,176

24-Apr-2012

04:36

IA-64

Failoverclusters.validation.wizard.dll

6.1.7601.21979

163,840

24-Apr-2012

04:36

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7


File name

X86_70b76caa60dc505fda7055e95787dc1f_31bf3856ad364e35_6.1.7601.17827_none_592ccd10dad8101c.manifest

File version

Not applicable

File size

714

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

X86_738001e5f19642ca9b27a0a599ee43b9_31bf3856ad364e35_6.1.7600.17008_none_92daa0f0b8bc9b59.manifest

File version

Not applicable

File size

714

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

X86_a989d5b6e6937a0d1f8e6bf20b66c339_31bf3856ad364e35_6.1.7601.21979_none_def241f862a050ff.manifest

File version

Not applicable

File size

714

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

X86_fe730641f7d780f549c272eb181ffc90_31bf3856ad364e35_6.1.7600.21199_none_01fcda8f220ccb4e.manifest

File version

Not applicable

File size

714

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

X86_microsoft-windows-f..rcluster-validation_31bf3856ad364e35_6.1.7600.17008_none_2515891f1cb249cc.manifest

File version

Not applicable

File size

6,153

Date (UTC)

24-Apr-2012

Time (UTC)

21:02

Platform

Not applicable

File name

X86_microsoft-windows-f..rcluster-validation_31bf3856ad364e35_6.1.7600.21199_none_253ed6e83617fe66.manifest

File version

Not applicable

File size

6,153

Date (UTC)

24-Apr-2012

Time (UTC)

21:02

Platform

Not applicable

File name

X86_microsoft-windows-f..rcluster-validation_31bf3856ad364e35_6.1.7601.17827_none_26e56fc719e99e28.manifest

File version

Not applicable

File size

6,153

Date (UTC)

24-Apr-2012

Time (UTC)

21:02

Platform

Not applicable

File name

X86_microsoft-windows-f..rcluster-validation_31bf3856ad364e35_6.1.7601.21979_none_273afd8a332dfc55.manifest

File version

Not applicable

File size

6,153

Date (UTC)

24-Apr-2012

Time (UTC)

21:02

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2


File name

Amd64_2b0961947f9620e831dbfb380dcdee9f_31bf3856ad364e35_6.1.7600.17008_none_157ce549385f2a82.manifest

File version

Not applicable

File size

718

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

Amd64_2f7572f50b107c5c56e9d703b2e89ff4_31bf3856ad364e35_6.1.7600.21199_none_91b6197875f75e37.manifest

File version

Not applicable

File size

718

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

Amd64_d7756ca88d0c0cb5dc333c300d41289c_31bf3856ad364e35_6.1.7601.21979_none_7156697bdbdbeadb.manifest

File version

Not applicable

File size

718

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

Amd64_d7a19fc7dafc7ebd6fd27a5cf54996ad_31bf3856ad364e35_6.1.7601.17827_none_b2e3befda0b3c131.manifest

File version

Not applicable

File size

718

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

Amd64_microsoft-windows-f..rcluster-validation_31bf3856ad364e35_6.1.7600.17008_none_813424a2d50fbb02.manifest

File version

Not applicable

File size

6,157

Date (UTC)

24-Apr-2012

Time (UTC)

21:06

Platform

Not applicable

File name

Amd64_microsoft-windows-f..rcluster-validation_31bf3856ad364e35_6.1.7600.21199_none_815d726bee756f9c.manifest

File version

Not applicable

File size

6,157

Date (UTC)

24-Apr-2012

Time (UTC)

21:06

Platform

Not applicable

File name

Amd64_microsoft-windows-f..rcluster-validation_31bf3856ad364e35_6.1.7601.17827_none_83040b4ad2470f5e.manifest

File version

Not applicable

File size

6,157

Date (UTC)

24-Apr-2012

Time (UTC)

21:06

Platform

Not applicable

File name

Amd64_microsoft-windows-f..rcluster-validation_31bf3856ad364e35_6.1.7601.21979_none_8359990deb8b6d8b.manifest

File version

Not applicable

File size

6,157

Date (UTC)

24-Apr-2012

Time (UTC)

21:06

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2


File name

Ia64_1485fea1a88034a8dba0b17301bd9257_31bf3856ad364e35_6.1.7600.21199_none_2320ff522cf08621.manifest

File version

Not applicable

File size

716

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

Ia64_6591ff2a0c19e808ce8c1f48f32e9471_31bf3856ad364e35_6.1.7601.17827_none_23002007abb69e8e.manifest

File version

Not applicable

File size

716

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

Ia64_d55ceaeb7f19f3b8371c8be140c93b73_31bf3856ad364e35_6.1.7601.21979_none_01e30d2cb129daf1.manifest

File version

Not applicable

File size

716

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

Ia64_f6448799156bce7a8d8dbdce0a8f0318_31bf3856ad364e35_6.1.7600.17008_none_7350ae5283e9b023.manifest

File version

Not applicable

File size

716

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

Ia64_microsoft-windows-f..rcluster-validation_31bf3856ad364e35_6.1.7600.17008_none_25172d151cb052c8.manifest

File version

Not applicable

File size

6,155

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

Ia64_microsoft-windows-f..rcluster-validation_31bf3856ad364e35_6.1.7600.21199_none_25407ade36160762.manifest

File version

Not applicable

File size

6,155

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

Ia64_microsoft-windows-f..rcluster-validation_31bf3856ad364e35_6.1.7601.17827_none_26e713bd19e7a724.manifest

File version

Not applicable

File size

6,155

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

File name

Ia64_microsoft-windows-f..rcluster-validation_31bf3856ad364e35_6.1.7601.21979_none_273ca180332c0551.manifest

File version

Not applicable

File size

6,155

Date (UTC)

24-Apr-2012

Time (UTC)

20:58

Platform

Not applicable

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×