Symptoms

The Microsoft Dynamics CRM 2011 e-mail router does not allow configuration of the router against Onpremis or SPLA systems.

Cause

The Microsoft Dynamics CRM E-mail Router is not designed to support both CRM Onpremise and CRM Online deployments concurrently. 

Resolution

The Microsoft Dynamics CRM 2011 e-mail router should only be configured against Online or Onpremse,SPLA. The options to configure the router against Onpremise are outlined below.

1. On the computer where the E-mail Router was installed, open the Service folder in the E-mail Router installation folder. If you chose the default installation folder during Setup, this is: <drive>:\Program Files\Microsoft CRM Email\Service
2. Open the file Microsoft.Crm.Tools.Email.Management.config file for editing.
3. Add XML comments (<!-- and -->) around the following statement: <add key="DiscoveryUrl" value="https://dev.crm.dynamics.com" />
4. Save the file.
5. Start the E-mail Router Configuration Manager.

If you created a profile prior to making the changes as described above, you will need to delete the existing deployment profile and create a new deployment profile.

More Information

After Microsoft Dynamics CRM 2011 reaches RTM, the router installation will allow you to choose between installing the router for Microsoft Dynamics CRM Online or Microsoft Dynamics CRM Onpremise 2011

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×