This article applies to Microsoft Dynamics AX for Retail for all regions.

Symptoms

Assume that a "Mix and Match" discount is set up for an item in which you obtain the discount for every three items in Microsoft Dynamics AX for Retail 2009 R2 Refresh POS. In this situation, the discount is calculated correctly. However, when one of the items is returned, the "Mix and Match" discount is calculated incorrectly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

  1. Review the changes that are documented in the .xpo file.

  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX for Retail 2009 R2 Refresh installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics AX for Retail POS

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

21-Apr-2012

02:56

x86

Retailpos.msp

Not applicable

1,162,752

24-Apr-2012

21:32

Not applicable

Axsetupsp.exe

5.0.1506.1111

1,632,488

24-Apr-2012

21:30

x86

Cabextractor.dll

Not applicable

19,312

21-Apr-2012

02:56

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

21-Apr-2012

02:56

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

21-Apr-2012

02:56

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

21-Apr-2012

02:56

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

21-Apr-2012

02:56

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

21-Apr-2012

02:56

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

21-Apr-2012

02:56

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

21-Apr-2012

02:56

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

21-Apr-2012

02:56

x86

Cabextractor.dll

Not applicable

22,384

21-Apr-2012

02:56

x64

Microsoft Dynamics AX for Retail POS Plugins for customers

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

01-Apr-2012

16:27

x86

Retailpospluginsforcustomers.msi

Not applicable

2,845,184

24-Apr-2012

19:15

Not applicable

Axsetupsp.exe

5.0.1506.1111

1,632,488

24-Apr-2012

21:30

x86

Cabextractor.dll

Not applicable

19,312

01-Apr-2012

16:27

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

534,784

24-Apr-2012

17:36

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:36

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:35

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

530,688

24-Apr-2012

17:36

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:35

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

530,688

24-Apr-2012

17:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

530,688

24-Apr-2012

17:36

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:36

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:35

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:38

x86

Axsetupsp.resources.dll

5.0.1506.1111

534,784

24-Apr-2012

17:35

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:38

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:38

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:36

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:35

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:38

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:38

x86

Axsetupsp.resources.dll

5.0.1506.1111

542,976

24-Apr-2012

17:38

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:37

x86

Axsetupsp.resources.dll

5.0.1506.1111

555,264

24-Apr-2012

17:37

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:35

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:37

x86

Cabextractor.dll

Not applicable

22,384

01-Apr-2012

16:27

x64

Microsoft Dynamics AX for Retail POS Plugins for partners

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

01-Apr-2012

16:27

x86

Retailpospluginsforpartners.msi

Not applicable

2,925,056

24-Apr-2012

19:15

Not applicable

Axsetupsp.exe

5.0.1506.1111

1,632,488

24-Apr-2012

21:30

x86

Cabextractor.dll

Not applicable

19,312

01-Apr-2012

16:27

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

534,784

24-Apr-2012

17:38

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:37

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:35

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

530,688

24-Apr-2012

17:37

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:35

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:35

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

530,688

24-Apr-2012

17:37

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

530,688

24-Apr-2012

17:37

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:35

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:37

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:35

x86

Axsetupsp.resources.dll

5.0.1506.1111

534,784

24-Apr-2012

17:37

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:37

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:37

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:35

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:37

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

16:27

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:35

x86

Axsetupsp.resources.dll

5.0.1506.1111

526,592

24-Apr-2012

17:37

x86

Axsetupsp.resources.dll

5.0.1506.1111

542,976

24-Apr-2012

17:37

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:35

x86

Axsetupsp.resources.dll

5.0.1506.1111

555,264

24-Apr-2012

17:35

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:35

x86

Axsetupsp.resources.dll

5.0.1506.1111

522,496

24-Apr-2012

17:37

x86

Cabextractor.dll

Not applicable

22,384

01-Apr-2012

16:27

x64

Validation of the application hotfix installation

To validate the installation of the application hotfix, start Retail POS and, on the logon screen, verify that the release number is 5.0.1506.1111.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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