After you install the Microsoft Dynamics CRM Client for Microsoft Office Outlook and then locate the Microsoft Dynamics CRM folders in Microsoft Office Outlook, the Outlook and CRM ribbons disappear. Additionally, the Office Outlook ribbon does not reappear unless you disable Microsoft Dynamics CRM.


This behavior may occur because of registry keys that are left over from an earlier version of Microsoft Outlook.


Important: This article contains information about how to change the registry. Make sure that you back up the registry before you change it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and change the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 How to back up and restore the registry in Windows

  1. Exit Outlook.

  2. Click Start, click Run, type regedit, and then click OK.

  3. Locate the following registry subkey:


  4. In this location you may find folders corresponding to the Office releases below:

    2.4 for Office 2007 (Version

    2.5 for Office 2010 (Version

    2.6 and 2.7 for Office 2013 (Version (2.6 and 2.7 are okay for Office 2016 as well, if there is a reference to Office16 under 2.7.)

    2.8 for Office 2016 (Version

  5. Right-click the registry key for the incorrect version of Office, and then select Export. Save the export to your desktop to create a backup.

  6. Right-click on key for the incorrect version of Office, select Delete.

  7. Start Outlook.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!