The printing operation stops responding when you print a document for a 64-bit Office application to a PostScript printer in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2

Symptoms

You install a 64-bit version of the Microsoft Office suite on a computer that is running x64-based version of Windows Vista, of Windows Server 2008, of Windows 7 or of Windows Server 2008 R2. When you try to print a document from an Office application to a PostScript printer, the printing operation may stop responding.

Cause

This issue occurs because of an error in the GDI+ API in 64-bit environments.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7

  • Windows Server 2008 R2

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    1.
    22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Gdiplus.dll

5.2.6001.22878

2,192,896

14-Mar-2011

13:52

x64

Gdiplus.dll

5.2.6002.22612

2,192,896

14-Mar-2011

15:07

x64

Gdiplus.dll

6.0.6001.22878

2,333,184

14-Mar-2011

13:52

x64

Gdiplus.dll

6.0.6002.22612

2,423,296

14-Mar-2011

15:07

x64

Gdiplus.dll

5.2.6001.22878

1,748,992

14-Mar-2011

13:31

x86

Gdiplus.dll

5.2.6002.22612

1,748,992

14-Mar-2011

17:16

x86

Gdiplus.dll

6.0.6001.22878

1,824,256

14-Mar-2011

13:31

x86

Gdiplus.dll

6.0.6002.22612

1,837,568

14-Mar-2011

17:17

x86

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Gdiplus.dll

5.2.7600.16661

2,292,224

21-Aug-2010

06:12

x64

Gdiplus.dll

5.2.7600.20787

2,292,736

24-Aug-2010

00:46

x64

Gdiplus.dll

6.1.7600.16661

2,165,248

21-Aug-2010

06:12

x64

Gdiplus.dll

6.1.7600.20787

2,164,736

24-Aug-2010

00:46

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Workaround

To work around this issue, use one of the following methods:

  • Use printer control language (PCL) instead of a PostScript printer driver.

  • Print the document as an XPS document file (.xps), and then print the XPS file to a PostScript printer.

More Information

For more information, visit the following Microsoft Developer Network (MSDN) website:

Information about printer drivers

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22878_none_40009b8dceebd193.manifest

File version

Not Applicable

File size

4,178

Date (UTC)

14-Mar-2011

Time (UTC)

14:09

Platform

Not Applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.22612_none_3fd719edcf41b310.manifest

File version

Not Applicable

File size

4,178

Date (UTC)

14-Mar-2011

Time (UTC)

15:24

Platform

Not Applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22878_none_2f520a7267f1ab3a.manifest

File version

Not Applicable

File size

4,178

Date (UTC)

14-Mar-2011

Time (UTC)

14:15

Platform

Not Applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.22612_none_2f2888d268478cb7.manifest

File version

Not Applicable

File size

4,178

Date (UTC)

14-Mar-2011

Time (UTC)

15:27

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

3,605

Date (UTC)

15-Mar-2011

Time (UTC)

08:42

Platform

Not Applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22878_none_87add264e367fa99.manifest

File version

Not Applicable

File size

4,160

Date (UTC)

14-Mar-2011

Time (UTC)

13:46

Platform

Not Applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.22612_none_878450c4e3bddc16.manifest

File version

Not Applicable

File size

4,160

Date (UTC)

14-Mar-2011

Time (UTC)

17:40

Platform

Not Applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22878_none_76ff41497c6dd440.manifest

File version

Not Applicable

File size

4,160

Date (UTC)

14-Mar-2011

Time (UTC)

13:52

Platform

Not Applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.22612_none_76d5bfa97cc3b5bd.manifest

File version

Not Applicable

File size

4,160

Date (UTC)

14-Mar-2011

Time (UTC)

17:46

Platform

Not Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.7600.16661_none_3bfc3123d8918ade.manifest

File version

Not applicable

File size

2,039

Date (UTC)

21-Aug-2010

Time (UTC)

07:08

Platform

Not applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.7600.20787_none_25300247f237b758.manifest

File version

Not applicable

File size

2,039

Date (UTC)

24-Aug-2010

Time (UTC)

01:44

Platform

Not applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16661_none_2b4da00871976485.manifest

File version

Not applicable

File size

2,039

Date (UTC)

21-Aug-2010

Time (UTC)

07:18

Platform

Not applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.20787_none_1481712c8b3d90ff.manifest

File version

Not applicable

File size

2,039

Date (UTC)

24-Aug-2010

Time (UTC)

01:55

Platform

Not applicable

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