Symptoms

Considering the following scenario:

  • You try to uninstall an application on a computer that is running Windows 7 or Windows Server 2008 R2 by using Windows Installer.

  • The files that belong to the application are being used.

  • A FilesInUse dialog box appears, and you click Retry in the dialog box.

In this situation, the FilesInUse dialog box is dismissed, and the uninstallation proceeds unexpectedly.

Note This issue occurs if the application was installed by using Windows Installer.

Cause

This issue occurs because the Retry option in Windows Installer is broken.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Msi.dll

5.0.7600.21100

2,342,400

30-Nov-2011

05:31

x86

Msi.dll

5.0.7601.21869

2,342,400

30-Nov-2011

05:22

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Msi.dll

5.0.7600.21100

3,216,384

30-Nov-2011

06:33

x64

Msi.dll

5.0.7601.21869

3,216,384

30-Nov-2011

06:18

x64

Msi.dll

5.0.7600.21100

2,342,400

30-Nov-2011

05:31

x86

Msi.dll

5.0.7601.21869

2,342,400

30-Nov-2011

05:22

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Msi.dll

5.0.7600.21100

6,185,472

30-Nov-2011

05:18

IA-64

Msi.dll

5.0.7601.21869

6,185,472

30-Nov-2011

05:14

IA-64

Msi.dll

5.0.7600.21100

2,342,400

30-Nov-2011

05:31

x86

Msi.dll

5.0.7601.21869

2,342,400

30-Nov-2011

05:22

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about alternatives to this issue, visit the following Microsoft website:

2702578 Windows Installer FilesInUse Retry Fails on Windows 7
For more information about Windows Installer, visit the following Microsoft website:

General information about Windows InstallerFor more information about the FilesInUse dialog box, visit the following Microsoft website:

General information about the FilesInUse dialog boxFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_d179d384686694cfa27283a587164c9d_31bf3856ad364e35_6.1.7600.21100_none_99b43e66c1fbd1f8.manifest

File version

Not Applicable

File size

704

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

X86_d948d7246d956360d3d8e971656d0106_31bf3856ad364e35_6.1.7601.21869_none_e6b5037472b2ce3c.manifest

File version

Not Applicable

File size

704

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21100_none_042bd28e2db9b82d.manifest

File version

Not Applicable

File size

182,169

Date (UTC)

30-Nov-2011

Time (UTC)

14:39

File name

X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21869_none_05da7a842b087c8c.manifest

File version

Not Applicable

File size

182,169

Date (UTC)

30-Nov-2011

Time (UTC)

14:39

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_138548523a6f3f24db8beb4472ea7687_31bf3856ad364e35_6.1.7601.21869_none_45dcba9bce263011.manifest

File version

Not Applicable

File size

708

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

Amd64_1aa4870b637a27f2ad3c6514057b4981_31bf3856ad364e35_6.1.7601.21869_none_69a34c6d0635f579.manifest

File version

Not Applicable

File size

708

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

Amd64_68f62f2e26b131f7dd3e75ff279e92a8_31bf3856ad364e35_6.1.7601.21869_none_5dd50f16bbe03cc8.manifest

File version

Not Applicable

File size

1,058

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

Amd64_95d1e77a3058779c066cfb24a445547b_31bf3856ad364e35_6.1.7600.21100_none_eb4b15535d1260cb.manifest

File version

Not Applicable

File size

708

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

Amd64_9829e9f50493a35d324a9eecb496ad3d_31bf3856ad364e35_6.1.7600.21100_none_cbc8e6e47490d228.manifest

File version

Not Applicable

File size

1,058

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

Amd64_a6c39ec3b14649ff74335c4f5e0f3b4c_31bf3856ad364e35_6.1.7600.21100_none_7f2bf9c91ca6edab.manifest

File version

Not Applicable

File size

708

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

Amd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21100_none_604a6e11e6172963.manifest

File version

Not Applicable

File size

182,173

Date (UTC)

30-Nov-2011

Time (UTC)

14:58

File name

Amd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21869_none_61f91607e365edc2.manifest

File version

Not Applicable

File size

182,173

Date (UTC)

30-Nov-2011

Time (UTC)

14:58

File name

Wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21100_none_6a9f18641a77eb5e.manifest

File version

Not Applicable

File size

172,000

Date (UTC)

30-Nov-2011

Time (UTC)

14:58

File name

Wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21869_none_6c4dc05a17c6afbd.manifest

File version

Not Applicable

File size

172,000

Date (UTC)

30-Nov-2011

Time (UTC)

14:58

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_3e2c16168e60a57c14d3a25e63b1164b_31bf3856ad364e35_6.1.7600.21100_none_95af2b2121850e91.manifest

File version

Not Applicable

File size

1,056

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

Ia64_64e33b78a658021ff97f51afe785aaed_31bf3856ad364e35_6.1.7601.21869_none_23478ab619c0a4e4.manifest

File version

Not Applicable

File size

1,056

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

Ia64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21100_none_042d76842db7c129.manifest

File version

Not Applicable

File size

182,171

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

Ia64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21869_none_05dc1e7a2b068588.manifest

File version

Not Applicable

File size

182,171

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

Wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21100_none_6a9f18641a77eb5e.manifest

File version

Not Applicable

File size

172,000

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

File name

Wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21869_none_6c4dc05a17c6afbd.manifest

File version

Not Applicable

File size

172,000

Date (UTC)

30-Nov-2011

Time (UTC)

14:12

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