Symptoms
When the Server Message Block (SMB) protocol is used in Windows 7 Service Pack 1 (SP1) or in Windows 8.1 to access files that reside on a remote system, the SMB Redirector may hang, and the system seems to stop responding.
Cause
This problem occurs because of a deadlock condition in the SMB Redirector that occurs when the queue is full.
Resolution
To resolve this problem, apply this update or hotfix to a client computer that is running Windows 7 SP1 or Windows 8.1.
Update information
The fix that resolves this problem is included in the November 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2.
Hotfix information
A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, the client computer must meet one of the following prerequisites:
-
It must have Service Pack 1 for Windows 7 installed.
-
It must have update 2919355 for Windows 8.1 installed.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any previously released hotfix.
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information and notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version
Product
SR_Level
Service branch
6.1.760 1. 22xxx
Windows 7
SP1
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Mrxsmb20.sys |
6.1.7601.22819 |
97,280 |
25-Sep-2014 |
00:34 |
x86 |
|
Mrxsmb.sys |
6.1.7601.22819 |
124,416 |
25-Sep-2014 |
00:34 |
x86 |
For all supported x64-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Mrxsmb20.sys |
6.1.7601.22819 |
128,000 |
25-Sep-2014 |
00:47 |
x64 |
|
Mrxsmb.sys |
6.1.7601.22819 |
158,720 |
25-Sep-2014 |
00:48 |
x64 |
Windows 8.1 file information and notesImportant Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version
Product
Milestone
Service branch
6.3.960 0.17 xxx
Windows 8.1
RTM
GDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Mrxsmb20.sys |
6.3.9600.17385 |
156,160 |
27-Sep-2014 |
04:16 |
x86 |
For all supported x64-based versions of Windows 8.1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Mrxsmb20.sys |
6.3.9600.17385 |
202,752 |
27-Sep-2014 |
04:59 |
x64 |
For all supported ARM-based versions of Windows 8.1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Mrxsmb20.sys |
6.3.9600.17385 |
149,504 |
27-Sep-2014 |
03:51 |
Not applicable |
Additional file information for Windows 7
Additional files for all supported x86-based versions of Windows 7
|
File name |
Package_1_for_kb3002297~31bf3856ad364e35~x86~~6.1.1.0.mum |
|
File version |
Not applicable |
|
File size |
2,040 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
05:46 |
|
File name |
Package_2_for_kb3002297~31bf3856ad364e35~x86~~6.1.1.0.mum |
|
File version |
Not applicable |
|
File size |
2,023 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
05:46 |
|
File name |
Package_3_for_kb3002297~31bf3856ad364e35~x86~~6.1.1.0.mum |
|
File version |
Not applicable |
|
File size |
2,025 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
05:46 |
|
File name |
Package_for_kb3002297_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,459 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
05:46 |
|
File name |
Package_for_kb3002297_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,918 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
05:46 |
|
File name |
X86_fcb4fb47c9cf897619d27bcabda24832_31bf3856ad364e35_6.1.7601.22819_none_48bcfe591021819c.manifest |
|
File version |
Not applicable |
|
File size |
1,043 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
05:46 |
|
File name |
X86_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.1.7601.22819_none_8d70eac801212c6d.manifest |
|
File version |
Not applicable |
|
File size |
4,035 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
02:16 |
|
File name |
X86_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7601.22819_none_82276261c878ba9a.manifest |
|
File version |
Not applicable |
|
File size |
4,757 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
02:13 |
Additional files for all supported x64-based versions of Windows 7
|
File name |
Amd64_7823544b38f083a589e580a9714aed04_31bf3856ad364e35_6.1.7601.22819_none_5443f1c0ce59343e.manifest |
|
File version |
Not applicable |
|
File size |
1,049 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
05:46 |
|
File name |
Amd64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.1.7601.22819_none_e98f864bb97e9da3.manifest |
|
File version |
Not applicable |
|
File size |
4,039 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
03:31 |
|
File name |
Amd64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7601.22819_none_de45fde580d62bd0.manifest |
|
File version |
Not applicable |
|
File size |
4,761 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
03:29 |
|
File name |
Package_1_for_kb3002297~31bf3856ad364e35~amd64~~6.1.1.0.mum |
|
File version |
Not applicable |
|
File size |
2,052 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
05:46 |
|
File name |
Package_2_for_kb3002297~31bf3856ad364e35~amd64~~6.1.1.0.mum |
|
File version |
Not applicable |
|
File size |
2,235 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
05:46 |
|
File name |
Package_3_for_kb3002297~31bf3856ad364e35~amd64~~6.1.1.0.mum |
|
File version |
Not applicable |
|
File size |
2,037 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
05:46 |
|
File name |
Package_for_kb3002297_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,467 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
05:46 |
|
File name |
Package_for_kb3002297_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum |
|
File version |
Not applicable |
|
File size |
2,130 |
|
Date (UTC) |
25-Sep-2014 |
|
Time (UTC) |
05:46 |
Additional file information for Windows 8.1
Additional files for all supported x86-based versions of Windows 8.1
|
File name |
Package_1_for_kb3002297~31bf3856ad364e35~x86~~6.3.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,821 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:42 |
|
File name |
Package_2_for_kb3002297~31bf3856ad364e35~x86~~6.3.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,821 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:42 |
|
File name |
Package_for_kb3002297_rtm_gm~31bf3856ad364e35~x86~~6.3.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,681 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:42 |
|
File name |
Package_for_kb3002297_rtm~31bf3856ad364e35~x86~~6.3.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,461 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:42 |
|
File name |
X86_63742353ef0423b2084b314fd60b62ad_31bf3856ad364e35_6.3.9600.17385_none_de0965b8dbafc6ff.manifest |
|
File version |
Not applicable |
|
File size |
701 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:42 |
|
File name |
X86_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.3.9600.17385_none_1f7ba3a4a55ea92c.manifest |
|
File version |
Not applicable |
|
File size |
4,096 |
|
Date (UTC) |
27-Sep-2014 |
|
Time (UTC) |
05:41 |
Additional files for all supported x64-based versions of Windows 8.1
|
File name |
Amd64_0238cfcd64a2c7b059ec05852df6ef0c_31bf3856ad364e35_6.3.9600.17385_none_0ec7ac204afdcb39.manifest |
|
File version |
Not applicable |
|
File size |
705 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:44 |
|
File name |
Amd64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.3.9600.17385_none_7b9a3f285dbc1a62.manifest |
|
File version |
Not applicable |
|
File size |
4,100 |
|
Date (UTC) |
27-Sep-2014 |
|
Time (UTC) |
07:28 |
|
File name |
Package_1_for_kb3002297~31bf3856ad364e35~amd64~~6.3.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,831 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:44 |
|
File name |
Package_2_for_kb3002297~31bf3856ad364e35~amd64~~6.3.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,831 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:44 |
|
File name |
Package_for_kb3002297_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,691 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:44 |
|
File name |
Package_for_kb3002297_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,469 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:44 |
Additional files for all supported ARM-based versions of Windows 8.1
|
File name |
Arm_77843002dd9dd01ae000e1454d44674b_31bf3856ad364e35_6.3.9600.17385_none_e5411ae80da0710c.manifest |
|
File version |
Not applicable |
|
File size |
701 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:43 |
|
File name |
Arm_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.3.9600.17385_none_1f7e15fca55bc7f2.manifest |
|
File version |
Not applicable |
|
File size |
4,096 |
|
Date (UTC) |
27-Sep-2014 |
|
Time (UTC) |
04:54 |
|
File name |
Package_1_for_kb3002297~31bf3856ad364e35~arm~~6.3.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,821 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:43 |
|
File name |
Package_2_for_kb3002297~31bf3856ad364e35~arm~~6.3.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,821 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:43 |
|
File name |
Package_for_kb3002297_rtm_gm~31bf3856ad364e35~arm~~6.3.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,681 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:43 |
|
File name |
Package_for_kb3002297_rtm~31bf3856ad364e35~arm~~6.3.1.0.mum |
|
File version |
Not applicable |
|
File size |
1,461 |
|
Date (UTC) |
29-Sep-2014 |
|
Time (UTC) |
20:43 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
The SMB Redirector component implements the client part of the file-and-print sharing functionality exposed by Windows through Microsoft Networking. The implementation is based on the Server Message Block (SMB) protocol. The SMB protocol lets the client computer to access files on another computer that implements the SMB Service part of the file-and-print sharing functionality, and access to a shared printer.
References
Learn about the terminology that Microsoft uses to describe software updates.
