Symptoms

Issue 1

Consider the following scenario:

  • You grant the Editor permission for some Microsoft Outlook shared folders to a delegate in an environment that has Update Rollup 1 for Microsoft Exchange Server 2010 Service Pack 3 (SP3) installed.

  • The delegate accesses the shared folders by using an Exchange Web Service (EWS)-based application, such as Microsoft Outlook for Mac 2011.

  • The delegate moves email items between the shared folders.

In this scenario, the email items disappear from the shared folders.

Issue 2

Consider the following scenario:

  • You grant the Editor permission for some Microsoft Outlook folders to a delegate in an environment that has Update Rollup 1 for Microsoft Exchange Server 2010 SP3 installed.

  • The delegate reads email items in an Outlook folder by using Outlook for Mac 2011, and those items are marked as "read."

  • You perform synchronization for the folder.

In this scenario, the status of the items is reverted to "unread." Additionally, the following entry is displayed in the Mac Outlook client log:Permission Error. Changes to the e-mail message could not be saved because you do not have the appropriate permission.

Cause

This issue occurs because Update Rollup 1 uses a new function that fails to read the configuration of mailboxes.

Resolution

To resolve this issue, install the following update rollup:

2917508 Description of Update Rollup 5 for Exchange Server 2010 Service Pack 3

Workaround

To work around this issue, grant the Full Access permission to the delegate.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


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