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This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

Assume that you create a service order that has two service order lines in Microsoft Dynamics NAV. Then, you create a service line for a service order line on the service order in theĀ Service Lines dialog box. In this situation, when you post the service line for the service order line on the service order, the system removes the service order even though the service order has a no posting service line for the other service order line.

This problem occurs in the following products:

  • Microsoft Dynamics NAV 2009 R2

  • Microsoft Dynamics NAV 2009 Service Pack 1 (SP1)

  • Microsoft Dynamics NAV 5.0 Service Pack 1


Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV 2009 service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Dynamics NAV client users are logged off the system. This includes Microsoft Dynamics NAV Application Server (NAS) services. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:

  • The Modify permission for the object that you will be changing.

  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015

    object.

Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.

To resolve this problem, Change the code in the CheckCloseCondition function in the codeunit (5988) as follows:

Existing code

...
UNTIL ServLine.NEXT = 0;
END;

LOCAL PROCEDURE CheckCloseCondition@13(Qty@1000 : Decimal;QtytoInv@1001 : Decimal;QtyToCsm@1002 : Decimal;QtyInvd@1003 : Decimal;QtyCsmd@1004 : Decimal) : Boolean;

// Delete the following lines.
BEGIN
EXIT(Qty = QtyToCsm + QtytoInv + QtyCsmd + QtyInvd);
// End of the deleted lines.

END;

LOCAL PROCEDURE CheckSysCreatedEntry@45();
BEGIN
WITH ServLine DO BEGIN
...

Replacement code

...
UNTIL ServLine.NEXT = 0;
END;

LOCAL PROCEDURE CheckCloseCondition@13(Qty@1000 : Decimal;QtytoInv@1001 : Decimal;QtyToCsm@1002 : Decimal;QtyInvd@1003 : Decimal;QtyCsmd@1004 : Decimal) : Boolean;

// Add the following lines.
VAR
QtyClosedCondition@1102601000 : Boolean;
ServiceItemClosedCondition@1102601001 : Boolean;
ServiceItemLineTemp@1102601002 : Record 5901;
ServiceLineTemp@1102601003 : Record 5902;
BEGIN
QtyClosedCondition:= (Qty = QtyToCsm + QtytoInv + QtyCsmd + QtyInvd);
ServiceItemClosedCondition := TRUE;
ServiceItemLineTemp.SETCURRENTKEY("Document Type","Document No.","Line No.");
ServiceItemLineTemp.SETRANGE("Document Type", ServItemLine."Document Type");
ServiceItemLineTemp.SETRANGE("Document No.", ServItemLine."Document No.");
IF ServiceItemLineTemp.FIND('-') THEN
REPEAT
ServiceLineTemp.SETCURRENTKEY("Document Type","Document No.","Service Item No.");
ServiceLineTemp.SETRANGE("Document Type", ServiceItemLineTemp."Document Type");
ServiceLineTemp.SETRANGE("Document No.", ServiceItemLineTemp."Document No.");
ServiceLineTemp.SETRANGE("Service Item No.", ServiceItemLineTemp."Service Item No.");
IF NOT ServiceLineTemp.FIND('-') THEN
ServiceItemClosedCondition := FALSE
UNTIL (ServiceItemLineTemp.NEXT = 0) OR (NOT ServiceItemClosedCondition);
EXIT(QtyClosedCondition AND ServiceItemClosedCondition);
// End of the added lines.

END;

LOCAL PROCEDURE CheckSysCreatedEntry@45();
BEGIN
WITH ServLine DO BEGIN
...

Prerequisites

You must have one of the following products installed to apply this hotfix:

  • Microsoft Dynamics NAV 2009 R2

  • Microsoft Dynamics NAV 2009 Service Pack 1

  • Microsoft Dynamics NAV 5.0 Service Pack 1

Removal information

You cannot remove this hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Usefor other considerations.

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