Symptoms

Consider the following scenario:

  • You install the Remote Desktop Services role on a computer that is running Windows Server 2008 R2.

  • You configure a Terminal Services RemoteApp application on the terminal server. This application supports the Remote Applications Integrated Locally feature.

  • You remotely connect to the RemoteApp application from a client computer that is running Windows Server 2008 R2 or Windows 7.

In this scenario, the child windows of the application’s top-level window may be displayed two times in different locations. However, only one of those windows works correctly. For example, when you move the top-level window of the application, the child windows leave behind a display artifact at their previous location. The artifact window can obtain the focus, but will not be responsive to user inputs.

Cause

This issue occurs because the server-side RDP Shell does not detect some window parenting scenarios correctly. This behavior causes the RDP Shell to report extraneous top-level windows to the client. Therefore, the windows are unresponsive on the client-side.

Resolution

To resolve this issue, install the following hotfix on the computer that is running Windows Server 2008 R2 and that has the Remote Desktop Services role installed.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix, you do not have to change the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.21xxx

    Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Rdpinit.exe

6.1.7600.21054

177,152

15-Sep-2011

05:19

x64

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

20:44

Not applicable

Rdpshell.exe

6.1.7600.21054

295,936

15-Sep-2011

05:19

x64

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

20:44

Not applicable

Tserrredir.dll

6.1.7600.16385

13,312

14-Jul-2009

01:41

x64

Rdpinit.exe

6.1.7601.21819

178,688

15-Sep-2011

06:18

x64

Rdpinit.mof

Not applicable

1,197

05-Nov-2010

02:01

Not applicable

Rdpshell.exe

6.1.7601.21819

300,032

15-Sep-2011

06:18

x64

Rdpshell.mof

Not applicable

1,200

05-Nov-2010

02:01

Not applicable

Tserrredir.dll

6.1.7601.17514

13,312

20-Nov-2010

13:27

x64

Rdpinit.exe

6.1.7600.21054

177,152

15-Sep-2011

05:19

x64

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

20:44

Not applicable

Rdpshell.exe

6.1.7600.21054

295,936

15-Sep-2011

05:19

x64

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

20:44

Not applicable

Terminalservices-remoteapplications-clientsku-ppdlic.xrm-ms

Not applicable

3,067

15-Sep-2011

05:45

Not applicable

Tserrredir.dll

6.1.7600.16385

13,312

14-Jul-2009

01:41

x64

Rdpinit.exe

6.1.7601.21819

178,688

15-Sep-2011

06:18

x64

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

20:44

Not applicable

Rdpshell.exe

6.1.7601.21819

300,032

15-Sep-2011

06:18

x64

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

20:44

Not applicable

Terminalservices-remoteapplications-clientsku-ppdlic.xrm-ms

Not applicable

3,067

15-Sep-2011

06:45

Not applicable

Tserrredir.dll

6.1.7600.16385

13,312

14-Jul-2009

01:41

x64

Rdpinit.exe

6.1.7600.21054

160,256

15-Sep-2011

04:28

x86

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

21:26

Not applicable

Rdpshell.exe

6.1.7600.21054

258,048

15-Sep-2011

04:28

x86

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

21:26

Not applicable

Rdpinit.exe

6.1.7601.21819

161,792

15-Sep-2011

06:22

x86

Rdpinit.mof

Not applicable

1,197

05-Nov-2010

02:01

Not applicable

Rdpshell.exe

6.1.7601.21819

261,120

15-Sep-2011

06:22

x86

Rdpshell.mof

Not applicable

1,200

05-Nov-2010

02:01

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_1bd7345618263444991efc18710cc37c_31bf3856ad364e35_6.1.7601.21819_none_817425cc343bf092.manifest

File version

Not applicable

File size

737

Date (UTC)

15-Sep-2011

Time (UTC)

09:57

Platform

Not applicable

File name

Amd64_2bdeb399e9c5ed0f6494d13d8673e4be_31bf3856ad364e35_6.1.7600.21054_none_524c4a8f14012ac3.manifest

File version

Not applicable

File size

737

Date (UTC)

15-Sep-2011

Time (UTC)

09:57

Platform

Not applicable

File name

Amd64_51d153b2412ed31b0a5428b33495d67b_31bf3856ad364e35_6.1.7601.21819_none_aace4ac3555f240b.manifest

File version

Not applicable

File size

727

Date (UTC)

15-Sep-2011

Time (UTC)

09:57

Platform

Not applicable

File name

Amd64_725fa60acacc2291fb30342cd9f17ca1_31bf3856ad364e35_6.1.7600.21054_none_941df9b938fc84b0.manifest

File version

Not applicable

File size

727

Date (UTC)

15-Sep-2011

Time (UTC)

09:57

Platform

Not applicable

File name

Amd64_b3824d678ab717edeb77ae1e8a11114a_31bf3856ad364e35_6.1.7601.21819_none_2ee7148a88ff19e3.manifest

File version

Not applicable

File size

727

Date (UTC)

15-Sep-2011

Time (UTC)

09:57

Platform

Not applicable

File name

Amd64_d786b6fe4429d26d280a743b18764da4_31bf3856ad364e35_6.1.7600.21054_none_cfee7cc7c76da9d8.manifest

File version

Not applicable

File size

727

Date (UTC)

15-Sep-2011

Time (UTC)

09:57

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.21054_none_9eae1996cf18efd0.manifest

File version

Not applicable

File size

9,324

Date (UTC)

15-Sep-2011

Time (UTC)

10:10

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7601.21819_none_a0c4e182cc1a3490.manifest

File version

Not applicable

File size

9,324

Date (UTC)

15-Sep-2011

Time (UTC)

10:10

Platform

Not applicable

File name

Amd64_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7600.21054_none_7b78ffe578daf135.manifest

File version

Not applicable

File size

10,718

Date (UTC)

15-Sep-2011

Time (UTC)

10:10

Platform

Not applicable

File name

Amd64_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7601.21819_none_7d8fc7d175dc35f5.manifest

File version

Not applicable

File size

10,718

Date (UTC)

15-Sep-2011

Time (UTC)

10:10

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

4,059

Date (UTC)

15-Sep-2011

Time (UTC)

09:57

Platform

Not applicable

File name

Wow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.21054_none_a902c3e90379b1cb.manifest

File version

Not applicable

File size

6,618

Date (UTC)

15-Sep-2011

Time (UTC)

04:58

Platform

Not applicable

File name

Wow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7601.21819_none_ab198bd5007af68b.manifest

File version

Not applicable

File size

6,618

Date (UTC)

15-Sep-2011

Time (UTC)

06:52

Platform

Not applicable

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×