Symptoms

Consider the following scenario:

  • You try to install a Windows Update package that is marked as Important on a computer that is running Windows 7 or Windows Server 2008 R2.

  • The package contains a driver. For example, the package contains the USBport.sys driver.

  • The computer is configured to install updates automatically or during the shutdown process.

In this scenario, the installation process stops at zero percent for five minutes and then fails with a time-out error.Note This issue is more likely to occur on a slower computer or on a computer that has many devices attached.

Cause

This issue occurs because of a race condition in the Plug and Play service during the driver update process.

Resolution

Update information

Note If you have installed security update 2532531 from the Microsoft Download Center but have not installed this update (2552343), you will be offered security update 2532531 again through Windows Update. To work around this issue, install update 2552343 from the Microsoft Download Center, or when it is offered by Windows Update.

How to obtain this update

Method 1: Windows Update

To obtain this update, visit the following Microsoft Update website:

http://update.microsoft.com

Method 2: Microsoft Update Catalog

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2  

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760 0. 16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760 0. 20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760 1. 17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1. 21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Drvinst.mof

Not applicable

3,685

10-Jun-2009

21:46

Not applicable

Umpnpmgr.dll

6.1.7600.16820

294,912

24-May-2011

10:35

x86

Umpnpmgr.mof

Not applicable

3,692

10-Jun-2009

21:46

Not applicable

Drvinst.mof

Not applicable

3,685

10-Jun-2009

21:46

Not applicable

Umpnpmgr.dll

6.1.7600.20972

294,912

24-May-2011

10:38

x86

Umpnpmgr.mof

Not applicable

3,692

10-Jun-2009

21:46

Not applicable

Cfgmgr32.dll

6.1.7601.17514

145,920

20-Nov-2010

12:18

x86

Drvinst.mof

Not applicable

3,685

10-Jun-2009

21:46

Not applicable

Umpnpmgr.dll

6.1.7601.17621

293,376

24-May-2011

10:44

x86

Umpnpmgr.mof

Not applicable

3,692

10-Jun-2009

21:46

Not applicable

Cfgmgr32.dll

6.1.7601.17514

145,920

20-Nov-2010

12:18

x86

Drvinst.mof

Not applicable

3,685

10-Jun-2009

21:46

Not applicable

Umpnpmgr.dll

6.1.7601.21733

293,376

24-May-2011

12:17

x86

Umpnpmgr.mof

Not applicable

3,692

10-Jun-2009

21:46

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Drvinst.mof

Not applicable

3,685

10-Jun-2009

21:07

Not applicable

Umpnpmgr.dll

6.1.7600.16820

404,992

24-May-2011

11:21

x64

Umpnpmgr.mof

Not applicable

3,692

10-Jun-2009

21:08

Not applicable

Drvinst.mof

Not applicable

3,685

10-Jun-2009

21:07

Not applicable

Umpnpmgr.dll

6.1.7600.20972

404,992

24-May-2011

11:34

x64

Umpnpmgr.mof

Not applicable

3,692

10-Jun-2009

21:08

Not applicable

Cfgmgr32.dll

6.1.7601.17514

207,872

20-Nov-2010

13:25

x64

Drvinst.mof

Not applicable

3,685

10-Jun-2009

21:07

Not applicable

Umpnpmgr.dll

6.1.7601.17621

404,480

24-May-2011

11:42

x64

Umpnpmgr.mof

Not applicable

3,692

10-Jun-2009

21:08

Not applicable

Cfgmgr32.dll

6.1.7601.17514

207,872

20-Nov-2010

13:25

x64

Drvinst.mof

Not applicable

3,685

10-Jun-2009

21:07

Not applicable

Umpnpmgr.dll

6.1.7601.21733

404,480

24-May-2011

11:24

x64

Umpnpmgr.mof

Not applicable

3,692

10-Jun-2009

21:08

Not applicable

Cfgmgr32.dll

6.1.7600.16820

145,920

24-May-2011

10:34

x86

Devobj.dll

6.1.7600.16820

64,512

24-May-2011

10:34

x86

Devrtl.dll

6.1.7600.16820

44,544

24-May-2011

10:34

x86

Drvinst.exe

6.1.7600.16820

252,928

24-May-2011

10:32

x86

Drvinst.mof

Not applicable

3,685

22-Jul-2009

23:37

Not applicable

Umpnpmgr.mof

Not applicable

3,692

22-Jul-2009

23:38

Not applicable

Cfgmgr32.dll

6.1.7600.20972

145,920

24-May-2011

10:37

x86

Devobj.dll

6.1.7600.20972

64,512

24-May-2011

10:37

x86

Devrtl.dll

6.1.7600.20972

44,544

24-May-2011

10:37

x86

Drvinst.exe

6.1.7600.20972

252,928

24-May-2011

10:36

x86

Drvinst.mof

Not applicable

3,685

22-Jul-2009

23:41

Not applicable

Umpnpmgr.mof

Not applicable

3,692

22-Jul-2009

23:41

Not applicable

Cfgmgr32.dll

6.1.7601.17621

145,920

24-May-2011

10:39

x86

Devobj.dll

6.1.7601.17621

64,512

24-May-2011

10:40

x86

Devrtl.dll

6.1.7601.17621

44,544

24-May-2011

10:40

x86

Drvinst.exe

6.1.7601.17621

252,928

24-May-2011

10:37

x86

Drvinst.mof

Not applicable

3,685

12-Nov-2010

23:33

Not applicable

Umpnpmgr.mof

Not applicable

3,692

12-Nov-2010

23:33

Not applicable

Cfgmgr32.dll

6.1.7601.21733

145,920

24-May-2011

12:10

x86

Devobj.dll

6.1.7601.21733

64,512

24-May-2011

12:11

x86

Devrtl.dll

6.1.7601.21733

44,544

24-May-2011

12:11

x86

Drvinst.exe

6.1.7601.21733

252,928

24-May-2011

12:07

x86

Drvinst.mof

Not applicable

3,685

13-Nov-2010

00:15

Not applicable

Umpnpmgr.mof

Not applicable

3,692

13-Nov-2010

00:15

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Drvinst.mof

Not applicable

3,685

10-Jun-2009

21:13

Not applicable

Umpnpmgr.dll

6.1.7600.16820

706,048

24-May-2011

10:11

IA-64

Umpnpmgr.mof

Not applicable

3,692

10-Jun-2009

21:13

Not applicable

Drvinst.mof

Not applicable

3,685

10-Jun-2009

21:13

Not applicable

Umpnpmgr.dll

6.1.7600.20972

706,048

24-May-2011

10:08

IA-64

Umpnpmgr.mof

Not applicable

3,692

10-Jun-2009

21:13

Not applicable

Cfgmgr32.dll

6.1.7601.17514

355,840

20-Nov-2010

10:24

IA-64

Drvinst.mof

Not applicable

3,685

10-Jun-2009

21:13

Not applicable

Umpnpmgr.dll

6.1.7601.17621

706,048

24-May-2011

10:13

IA-64

Umpnpmgr.mof

Not applicable

3,692

10-Jun-2009

21:13

Not applicable

Cfgmgr32.dll

6.1.7601.17514

355,840

20-Nov-2010

10:24

IA-64

Drvinst.mof

Not applicable

3,685

10-Jun-2009

21:13

Not applicable

Umpnpmgr.dll

6.1.7601.21733

706,048

24-May-2011

10:15

IA-64

Umpnpmgr.mof

Not applicable

3,692

10-Jun-2009

21:13

Not applicable

Cfgmgr32.dll

6.1.7600.16820

145,920

24-May-2011

10:34

x86

Devobj.dll

6.1.7600.16820

64,512

24-May-2011

10:34

x86

Devrtl.dll

6.1.7600.16820

44,544

24-May-2011

10:34

x86

Drvinst.exe

6.1.7600.16820

252,928

24-May-2011

10:32

x86

Drvinst.mof

Not applicable

3,685

22-Jul-2009

23:37

Not applicable

Umpnpmgr.mof

Not applicable

3,692

22-Jul-2009

23:38

Not applicable

Cfgmgr32.dll

6.1.7600.20972

145,920

24-May-2011

10:37

x86

Devobj.dll

6.1.7600.20972

64,512

24-May-2011

10:37

x86

Devrtl.dll

6.1.7600.20972

44,544

24-May-2011

10:37

x86

Drvinst.exe

6.1.7600.20972

252,928

24-May-2011

10:36

x86

Drvinst.mof

Not applicable

3,685

22-Jul-2009

23:41

Not applicable

Umpnpmgr.mof

Not applicable

3,692

22-Jul-2009

23:41

Not applicable

Cfgmgr32.dll

6.1.7601.17621

145,920

24-May-2011

10:39

x86

Devobj.dll

6.1.7601.17621

64,512

24-May-2011

10:40

x86

Devrtl.dll

6.1.7601.17621

44,544

24-May-2011

10:40

x86

Drvinst.exe

6.1.7601.17621

252,928

24-May-2011

10:37

x86

Drvinst.mof

Not applicable

3,685

12-Nov-2010

23:33

Not applicable

Umpnpmgr.mof

Not applicable

3,692

12-Nov-2010

23:33

Not applicable

Cfgmgr32.dll

6.1.7601.21733

145,920

24-May-2011

12:10

x86

Devobj.dll

6.1.7601.21733

64,512

24-May-2011

12:11

x86

Devrtl.dll

6.1.7601.21733

44,544

24-May-2011

12:11

x86

Drvinst.exe

6.1.7601.21733

252,928

24-May-2011

12:07

x86

Drvinst.mof

Not applicable

3,685

13-Nov-2010

00:15

Not applicable

Umpnpmgr.mof

Not applicable

3,692

13-Nov-2010

00:15

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update-bf.mum

File version

Not applicable

File size

2,719

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

X86_27cb41f514e798279a43e16cc098ceab_31bf3856ad364e35_6.1.7601.21733_none_f05c7b010dd36752.manifest

File version

Not applicable

File size

703

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

X86_6d376ab43ac42efa75551bfc6583532c_31bf3856ad364e35_6.1.7600.20972_none_2712b052efee415a.manifest

File version

Not applicable

File size

703

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

X86_dc510f68d3ae8ed9608acf19298432a5_31bf3856ad364e35_6.1.7600.16820_none_58ec8b20d584447a.manifest

File version

Not applicable

File size

703

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

X86_ffc86799b7b35b61c677310cc5b6e179_31bf3856ad364e35_6.1.7601.17621_none_4665f52a640a7285.manifest

File version

Not applicable

File size

703

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

X86_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7600.16820_none_7713e8ed8e1359e0.manifest

File version

Not applicable

File size

11,433

Date (UTC)

24-May-2011

Time (UTC)

17:14

Platform

Not applicable

File name

X86_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7600.20972_none_776976b0a757b80d.manifest

File version

Not applicable

File size

11,433

Date (UTC)

24-May-2011

Time (UTC)

17:14

Platform

Not applicable

File name

X86_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7601.17621_none_78fb463d8b38df23.manifest

File version

Not applicable

File size

11,433

Date (UTC)

24-May-2011

Time (UTC)

17:14

Platform

Not applicable

File name

X86_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7601.21733_none_797c13b0a45ccd8c.manifest

File version

Not applicable

File size

11,433

Date (UTC)

24-May-2011

Time (UTC)

17:14

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_0cda7b0da49c9942ac94176eada96003_31bf3856ad364e35_6.1.7601.21733_none_01790ff8d4991aca.manifest

File version

Not applicable

File size

707

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Amd64_15be459cc4e3153673e813d3f0de6f2d_31bf3856ad364e35_6.1.7600.20972_none_8b450865f4280296.manifest

File version

Not applicable

File size

707

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Amd64_27832221e127ca6f3df07ac56fc2e169_31bf3856ad364e35_6.1.7600.20972_none_73450445b00eebae.manifest

File version

Not applicable

File size

707

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Amd64_2f3a2c67c616d2847b84b9c7ce2f93e2_31bf3856ad364e35_6.1.7600.16820_none_90a87a215a06dab3.manifest

File version

Not applicable

File size

1,056

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Amd64_9207c53d9023c5639abf6f2366d34a43_31bf3856ad364e35_6.1.7600.16820_none_381b53fc35318268.manifest

File version

Not applicable

File size

707

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Amd64_98ce7ed17a1eb4ad63f563f765540b6f_31bf3856ad364e35_6.1.7601.21733_none_f6fc78657336d667.manifest

File version

Not applicable

File size

707

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Amd64_a2a14ee78d346b3d071d7eac670a0361_31bf3856ad364e35_6.1.7601.17621_none_dc4f9c89c667d253.manifest

File version

Not applicable

File size

1,056

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Amd64_b10e9bd0c69db5027b503ea3749c28f3_31bf3856ad364e35_6.1.7600.16820_none_5228d86ebe0c0236.manifest

File version

Not applicable

File size

707

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Amd64_d011a8b7d3e7dd26353c12f682a63a14_31bf3856ad364e35_6.1.7601.21733_none_3582cee159f87cb4.manifest

File version

Not applicable

File size

1,056

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Amd64_d3d88f1513e46753d3227f08136d9411_31bf3856ad364e35_6.1.7600.20972_none_32d92622500ce889.manifest

File version

Not applicable

File size

1,056

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Amd64_dd38e965994f4bb3c52262fb5a499759_31bf3856ad364e35_6.1.7601.17621_none_487f1804c90744f9.manifest

File version

Not applicable

File size

707

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Amd64_f006f421c5d17780894664de465c63e1_31bf3856ad364e35_6.1.7601.17621_none_ed8c3a6777e43a2a.manifest

File version

Not applicable

File size

707

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Amd64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7600.16820_none_d33284714670cb16.manifest

File version

Not applicable

File size

11,437

Date (UTC)

24-May-2011

Time (UTC)

17:20

Platform

Not applicable

File name

Amd64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7600.20972_none_d38812345fb52943.manifest

File version

Not applicable

File size

11,437

Date (UTC)

24-May-2011

Time (UTC)

17:20

Platform

Not applicable

File name

Amd64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7601.17621_none_d519e1c143965059.manifest

File version

Not applicable

File size

11,437

Date (UTC)

24-May-2011

Time (UTC)

17:20

Platform

Not applicable

File name

Amd64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7601.21733_none_d59aaf345cba3ec2.manifest

File version

Not applicable

File size

11,437

Date (UTC)

24-May-2011

Time (UTC)

17:20

Platform

Not applicable

File name

Update-bf.mum

File version

Not applicable

File size

3,981

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Wow64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7600.16820_none_dd872ec37ad18d11.manifest

File version

Not applicable

File size

8,299

Date (UTC)

24-May-2011

Time (UTC)

10:51

Platform

Not applicable

File name

Wow64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7600.20972_none_dddcbc869415eb3e.manifest

File version

Not applicable

File size

8,299

Date (UTC)

24-May-2011

Time (UTC)

10:52

Platform

Not applicable

File name

Wow64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7601.17621_none_df6e8c1377f71254.manifest

File version

Not applicable

File size

8,299

Date (UTC)

24-May-2011

Time (UTC)

11:02

Platform

Not applicable

File name

Wow64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7601.21733_none_dfef5986911b00bd.manifest

File version

Not applicable

File size

8,299

Date (UTC)

24-May-2011

Time (UTC)

12:50

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_27832221e127ca6f3df07ac56fc2e169_31bf3856ad364e35_6.1.7600.20972_none_17280cb7f7af8374.manifest

File version

Not applicable

File size

706

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Ia64_306eeb1ac3c5ef2480af26628fdb2282_31bf3856ad364e35_6.1.7601.17621_none_dfe3c37e60a95d00.manifest

File version

Not applicable

File size

705

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Ia64_58c653c9a31ca48d77c568ae6373101c_31bf3856ad364e35_6.1.7600.16820_none_81bb3be5cc6df40f.manifest

File version

Not applicable

File size

705

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Ia64_5da80fa195b52819f310238652b1d2e5_31bf3856ad364e35_6.1.7601.21733_none_168ffa1b14768662.manifest

File version

Not applicable

File size

705

Date (UTC)

24-May-2011

Time (UTC)

17:08

Platform

Not applicable

File name

Ia64_9207c53d9023c5639abf6f2366d34a43_31bf3856ad364e35_6.1.7600.16820_none_dbfe5c6e7cd21a2e.manifest

File version

Not applicable

File size

706

Date (UTC)

24-May-2011

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