Symptom

After you upgrade to Dynamics 365 (version 8.2), users see the following message when attempting to open records:

"Requesting data from Dynamics 365"

Cause

Microsoft is investigating the cause of this issue. 

Resolution

Clear your web browser cache. 

Internet Explorer

For information about how to clear the Internet Explorer history and cache, see View and delete your browsing history in Internet Explorer

Chrome

For information about how to clear browsing data in Google Chrome, see Clear browsing data.

More Information

Instead of the message "Requesting data from Dynamics 365", you may encounter a script error report.  If you click to show the details, the details section includes the following information:


<ScriptErrorDetails>   <Message>Cannot read property 'indexOf' of null</Message>   <Line>0</Line>   <URL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=516018&updateTimeStamp=636282175432024213&userts=131376974756230385&ver=1414106529#etc=1&extraqs=%3f_gridType%3d1%26etc%3d1%26id%3d%257b1C1A06B8-9C2A-E711-811A-480FCFEB3AB1%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001001%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001001%7d&counter=1493225782146</URL>   <PageURL>/form/page.aspx?lcid=1033</PageURL>   <Function>SendMessageToPageManager(message)</Function>   <FunctionRaw>function SendMessageToPageManager(message){try{window.parent.Mscrm.TurboForm.Control.CustomScriptsManager.processMessage(message);}catch(e){parent.Mscrm.CrmDebug.fail("Exception encountered processing message: " + message);parent.catchError(e.mes</FunctionRaw>   <CallStack>    <Function>SendMessageToPageManager(message)</Function>    <Function>RunHandlerInternal(method,parameters,executionContext,executeIfAvailableOnly)</Function>    <Function>RunHandlers()</Function>    <Function>OnScriptTagLoaded(url)</Function>    <Function>anonymous(){OnScriptTagLoaded(url);}</Function>   </CallStack>  </ScriptErrorDetails>

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