Symptoms

Software update installations may stop responding or never return a completion status during task sequence execution or typical software updates management (SUM). This issue typically occurs when many updates are being installed, usually a mix of Office and Windows updates.

Different symptoms may be reported in the log files to indicate that this issue is being experienced.

For task sequence execution and the Install Software Updates task sequence step, the following message is repeated for the InstallSWUpdate component in the Smsts.log file:

Waiting for job status notification ...


Also, the WUAHandler.log file may indicate that the installation of all updates is successful. However, the completion status is never returned.

For typical SUM, different symptoms may be logged. The update installations may never start, and all updates may be stuck in a "ciStateDownloading" state. Additionally, entries that resemble the following for all updates may be logged in the UpdatesDeployment.log file:

Update (Site_73523994-7973-422C-A02B-F83A7A327F36/SUM_cca31bf2-b813-48d1-a4cd-ce317d024303) Progress: Status = ciStateDownloading, PercentComplete = 0, Result = 0x0 UpdatesDeploymentAgent


Note In some environments, the update installation process can stop responding later. Restarting the SMS Agent Host service (Ccmexec.exe). could enable the process to continue.

This issue most frequently occurs on Windows 10, version 1709. However, other versions of Windows may also be affected.

For more information about the symptoms that you might experience when this issue occurs, see the following Knowledge Base article:

4491117 Update installations to clients stop responding in Configuration Manager, version 1810 or 1806

Update information for System Center Configuration Manager, version 1810

This update is available for installation in the Updates and Servicing node of the Configuration Manager console on version 1810 sites that have the following update installed:

4486457 Update rollup for System Center Configuration Manager current branch, version 1810

If the service connection point is in offline mode, you must reimport the update so that it is listed in the Configuration Manager console.

For more information, see Install in-console updates for Configuration Manager.

The Configuration Manager client is updated to version 5.00.8740.1031 after this update is installed.

Prerequisites

You must have System Center Configuration Manager, version 1810 installed to apply this update.

Restart information

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace any previously released update.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For System Center Configuration Manager current branch, version 1810

File name

File version

File size

Date

Time

Platform

Configmgr1810-client-kb4490575-x64.msp

Not applicable

3,940,352

24-Jan-2019

01:20

Not applicable

Deltadownload.dll

5.0.8740.1031

497,048

24-Jan-2019

01:20

x64

Updateshandler.dll

5.0.8740.1031

1,160,600

24-Jan-2019

01:20

x64

Configmgr1810-client-kb4490575-i386.msp

Not applicable

2,932,736

24-Jan-2019

01:20

Not applicable

Deltadownload.dll

5.0.8740.1031

404,888

24-Jan-2019

01:20

x86

Updateshandler.dll

5.0.8740.1031

875,416

24-Jan-2019

01:20

x86

References

Install in-console updates for Configuration Manager

Learn about the terminology Microsoft uses to describe software updates.

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