This article applies to Microsoft Dynamics NAV for all countries and all language locales.
Symptoms
Vertical scroll-bar works incorrectly under specific circumstances in dialog boxes in Microsoft Dynamics NAV 2009. For example, assume that you add 9 text lines, an item line, and 12 text lines in order. Then, you resize the height of the Sales Order dialog box so that the item line is displayed as the first visible line. When you put the cursor on the item line and then move the cursor one line down, the vertical scroll-bar indicates that you are on the first line although it is incorrect. Therefore, it seems that there are no more lines available.Â
This problem occurs in the following products:
-
Microsoft Dynamics NAV 2009 R2
-
Microsoft Dynamics NAV 2009 Service Pack 1
Resolution
Hotfix information
A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:
Partners
https://mbs.microsoft.com/partnersource/support/Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
How to obtain the Microsoft Dynamics NAV hotfix or update files
After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.
The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.
If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.
If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.
If you click Cancel, the download process stops.
How to install a Microsoft Dynamics NAV hotfix or an update file
The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.
Step 1: Replace the files in the Microsoft Dynamics NAV Classic Client installation
In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Dbm.dll |
6.0.33910.0 |
313,552 |
12-Oct-2012 |
16:25 |
x86 |
|
Fin.exe |
6.0.33910.0 |
12,603,600 |
12-Oct-2012 |
16:16 |
x86 |
|
Finhlink.exe |
6.0.33910.0 |
452,824 |
12-Oct-2012 |
16:25 |
x86 |
|
Finsql.exe |
6.0.33910.0 |
12,738,776 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.dotnetbridge.dll |
6.0.33910.0 |
208,144 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.transformation.reporting.dll |
6.0.33910.0 |
114,472 |
12-Oct-2012 |
16:16 |
x86 |
|
Nc_netb.dll |
6.0.33910.0 |
17,112 |
12-Oct-2012 |
16:25 |
x86 |
|
Nc_tcp.dll |
6.0.33910.0 |
19,160 |
12-Oct-2012 |
16:25 |
x86 |
|
Nc_tcps.dll |
6.0.33910.0 |
25,816 |
12-Oct-2012 |
16:25 |
x86 |
|
Ndbcs.dll |
6.0.33910.0 |
1,140,944 |
12-Oct-2012 |
16:25 |
x86 |
|
Slave.exe |
6.0.33910.0 |
38,608 |
12-Oct-2012 |
16:25 |
x86 |
To replace the existing Microsoft Dynamics NAV files, follow these steps:
-
Close the Microsoft Dynamics NAV Classic Client.
-
Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:
C:\Program Files\Microsoft Dynamics NAV\60\Classic
-
Copy the files that you downloaded.
-
Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.
-
Click Yes to overwrite the files in the directory.
Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation
In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Microsoft.dynamics.framework.patterns.dll |
1.3.10803.1060 |
72,048 |
12-Oct-2012 |
06:30 |
x86 |
|
Microsoft.dynamics.framework.ui.dll |
1.3.10803.1060 |
702,816 |
12-Oct-2012 |
06:30 |
x86 |
|
Microsoft.dynamics.framework.ui.mapping.dll |
1.3.10803.1060 |
104,816 |
12-Oct-2012 |
06:30 |
x86 |
|
Microsoft.dynamics.framework.ui.navigation.dll |
1.3.10803.1060 |
35,192 |
12-Oct-2012 |
06:30 |
x86 |
|
Microsoft.dynamics.framework.ui.ux2006.dll |
1.3.10803.1060 |
92,528 |
12-Oct-2012 |
06:30 |
x86 |
|
Microsoft.dynamics.framework.ui.ux2006.winforms.dll |
1.3.10803.1060 |
67,968 |
12-Oct-2012 |
06:30 |
x86 |
|
Microsoft.dynamics.framework.ui.windows.dll |
1.3.10803.1060 |
84,336 |
12-Oct-2012 |
06:31 |
x86 |
|
Microsoft.dynamics.framework.ui.winforms.controls.dll |
1.3.10803.1060 |
2,222,472 |
12-Oct-2012 |
06:31 |
x86 |
|
Microsoft.dynamics.framework.ui.winforms.dll |
1.3.10803.1060 |
1,173,872 |
12-Oct-2012 |
06:31 |
x86 |
|
Microsoft.dynamics.nav.client.builder.dll |
6.0.33910.0 |
211,216 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.client.exe |
6.0.33910.0 |
149,760 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.client.serviceconnection.dll |
6.0.33910.0 |
112,936 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.client.ui.dll |
6.0.33910.0 |
542,984 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.client.winforms.dll |
6.0.33910.0 |
358,680 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.client.winforms.tlb |
Not applicable |
2,680 |
12-Oct-2012 |
13:03 |
Not applicable |
|
Microsoft.dynamics.nav.language.dll |
6.0.33910.0 |
2,021,640 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.types.dll |
6.0.33910.0 |
592,128 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.watson.dll |
6.0.33910.0 |
43,264 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.office.interop.outlook.dll |
10.0.4504.0 |
395,528 |
12-Oct-2012 |
16:25 |
x86 |
To replace these files, follow these steps:
-
Close the Microsoft Dynamics NAV RoleTailored client.
-
Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:
C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client
-
Copy the files that you downloaded.
-
Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.
-
Click Yes to overwrite the files in the directory.
Step 3: Replace the files in the Microsoft Dynamics NAV Server installation
In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Httpcfg.exe |
5.2.3790.0 |
22,744 |
12-Oct-2012 |
16:25 |
x86 |
|
Microsoft.dynamics.nav.language.dll |
6.0.33910.0 |
2,021,640 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.ncl.dll |
6.0.33910.0 |
641,280 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.server.exe |
6.0.33910.0 |
141,568 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.service.dll |
6.0.33910.0 |
149,768 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.service.runtime.dll |
6.0.33910.0 |
76,056 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.service.webservices.dll |
6.0.33910.0 |
149,792 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.types.dll |
6.0.33910.0 |
592,128 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.watson.dll |
6.0.33910.0 |
43,264 |
12-Oct-2012 |
16:16 |
x86 |
|
Nclcsrt.etx |
Not applicable |
90,329 |
12-Oct-2012 |
08:28 |
Not applicable |
|
Nclcsrt.stx |
Not applicable |
92,128 |
12-Oct-2012 |
08:28 |
Not applicable |
|
Nclcsrts.dll |
6.0.33910.0 |
1,456,856 |
12-Oct-2012 |
16:25 |
x86 |
|
Ndbcs.dll |
6.0.33910.0 |
1,140,944 |
12-Oct-2012 |
16:25 |
x86 |
To replace these files, follow these steps:
-
Stop the Microsoft Dynamics NAV Server.
-
Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:
C:\Program Files\Microsoft Dynamics NAV\60\Service
-
Copy the files that you downloaded.
-
Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.
-
Click Yes to overwrite the files in the directory.
-
Start the Microsoft Dynamics NAV Server.
Step 4: Replace the files in the Microsoft Dynamics NAV Database Server installation
If you have Microsoft Dynamics NAV Database Server installed, replace the following files in the Microsoft Dynamics NAV Database Server installation by using the hotfix or the update files.
Note If you are running the SQL Server option, skip this step.
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Atl71.dll |
7.10.3077.0 |
95,440 |
12-Oct-2012 |
16:25 |
x86 |
|
Dbm.dll |
6.0.33910.0 |
313,552 |
12-Oct-2012 |
16:24 |
x86 |
|
Fin.etx |
Not applicable |
190,020 |
12-Oct-2012 |
07:59 |
Not applicable |
|
Fin.stx |
Not applicable |
220,559 |
12-Oct-2012 |
07:59 |
Not applicable |
|
Hotcopy.exe |
6.0.33910.0 |
927,960 |
12-Oct-2012 |
16:25 |
x86 |
|
Navdbmsnapin.msc |
Not applicable |
63,130 |
29-Mar-2012 |
07:39 |
Not applicable |
|
Ndsm.dll |
6.0.33910.0 |
563,920 |
12-Oct-2012 |
16:25 |
x86 |
|
Ndsmcontrol.dll |
6.0.33910.0 |
430,816 |
12-Oct-2012 |
16:25 |
x86 |
|
Server.exe |
6.0.33910.0 |
1,167,064 |
12-Oct-2012 |
16:25 |
x86 |
|
Slave.exe |
6.0.33910.0 |
38,608 |
12-Oct-2012 |
16:24 |
x86 |
|
Stopsrv.exe |
6.0.33910.0 |
744,664 |
12-Oct-2012 |
16:25 |
x86 |
To replace the files, follow these steps.
-
Stop the Microsoft Dynamics NAV Database Server.
-
Locate the Microsoft Dynamics NAV Database Server installation directory. The Microsoft Dynamics NAV Database Server is usually installed in the following directory:
C:\Program Files\Microsoft Dynamics NAV\60\Database Server
-
Copy the files that you downloaded.
-
Paste the files that you downloaded to the Microsoft Dynamics NAV Database Server installation directory.
-
Click Yes to overwrite the files in the installation directory.
-
Start the Microsoft Dynamics NAV Database Server.
Step 5: Replace the files in the Microsoft Dynamics NAV Application Server installation
If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files.
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Dbm.dll |
6.0.33910.0 |
313,552 |
12-Oct-2012 |
16:25 |
x86 |
|
Nas.exe |
6.0.33910.0 |
2,200,784 |
12-Oct-2012 |
16:16 |
x86 |
|
Nassql.exe |
6.0.33910.0 |
2,309,848 |
12-Oct-2012 |
16:16 |
x86 |
|
Ndbcs.dll |
6.0.33910.0 |
1,140,944 |
12-Oct-2012 |
16:25 |
x86 |
|
Slave.exe |
6.0.33910.0 |
38,608 |
12-Oct-2012 |
16:25 |
x86 |
To replace the files, follow these steps.
-
Stop the Microsoft Dynamics NAV Application Server.
-
Locate the Microsoft Dynamics NAV Application Server installation directory. The Microsoft Dynamics NAV Application Server is usually installed in the following directory:
C:\Program Files\Microsoft Dynamics NAV\60\Application Server
-
Copy the files that you downloaded.
-
Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.
-
Click Yes to overwrite the files in the directory.
-
Start the Microsoft Dynamics NAV Application Server.
Step 6: Replace the files in the Microsoft Dynamics NAV SDK installation
If you have Microsoft Dynamics NAV SDK installed, replace the following files.
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Cf.h |
Not applicable |
57,950 |
12-Oct-2012 |
13:03 |
Not applicable |
|
Cfront.dll |
6.0.33910.0 |
1,432,280 |
12-Oct-2012 |
16:25 |
x86 |
|
Cfront.ocx |
6.0.33910.0 |
112,856 |
12-Oct-2012 |
16:25 |
x86 |
|
Cfrontsql.dll |
6.0.33910.0 |
1,645,272 |
12-Oct-2012 |
16:25 |
x86 |
|
Libload.c |
Not applicable |
31,718 |
12-Oct-2012 |
06:55 |
Not applicable |
|
Microsoft.dynamics.nav.cfront.cfrontdotnet.dll |
6.0.33910.0 |
182,560 |
12-Oct-2012 |
16:16 |
x86 |
|
Microsoft.dynamics.nav.cfront.cfrontdotnet.xml |
Not applicable |
443,045 |
12-Oct-2012 |
07:14 |
Not applicable |
|
Sample.c |
Not applicable |
28,718 |
12-Oct-2012 |
06:55 |
Not applicable |
|
Sample.exe |
6.0.33910.0 |
32,984 |
12-Oct-2012 |
16:25 |
x86 |
To replace the files, follow these steps.
-
Locate the Microsoft Dynamics NAV SDK installation directories. The Microsoft Dynamics NAV SDK is usually installed in the following directories:
C:\Program Files\Microsoft Dynamics NAV\60\SDK\CFRONT
C:\Program Files\Microsoft Dynamics NAV\60\SDK\Communication Components
C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component
-
Choose the SDK to update, either C/Front or Communication Components.
-
Copy the files that you downloaded.
-
Paste the files that you downloaded into the appropriate Microsoft Dynamics NAV SDK installation directory.
-
Click Yes to overwrite the files in the directory.
Note If you downloaded a hotfix or an update for the communication components, you must register the .dll files individually.
Step 7: Replace the files in the Microsoft Dynamics NAV ODBC driver installation
If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation.
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Cfront.dll |
6.0.33910.0 |
1,432,280 |
12-Oct-2012 |
16:25 |
x86 |
|
Dbm.dll |
6.0.33910.0 |
313,552 |
12-Oct-2012 |
16:25 |
x86 |
|
Nc_netb.dll |
6.0.33910.0 |
17,112 |
12-Oct-2012 |
16:25 |
x86 |
|
Nc_tcp.dll |
6.0.33910.0 |
19,160 |
12-Oct-2012 |
16:25 |
x86 |
|
Nc_tcps.dll |
6.0.33910.0 |
25,816 |
12-Oct-2012 |
16:25 |
x86 |
|
Nodbc.dll |
6.0.33910.0 |
2,144,464 |
12-Oct-2012 |
16:25 |
x86 |
|
Nodbc.xml |
Not applicable |
1,209 |
29-Mar-2012 |
07:38 |
Not applicable |
|
Nodbccfg.cfg |
6.0.33910.0 |
726,016 |
12-Oct-2012 |
08:03 |
Not applicable |
|
Nodbccfg.xml |
Not applicable |
2,538 |
29-Mar-2012 |
07:38 |
Not applicable |
|
Slave.exe |
6.0.33910.0 |
38,608 |
12-Oct-2012 |
16:25 |
x86 |
To replace the files, follow these steps.
-
Locate the Microsoft Dynamics NAV ODBC driver installation directory. The Microsoft Dynamics NAV ODBC driver is usually installed in the following directory:
C:\Program Files\Microsoft Dynamics NAV\60\ODBC
-
Copy the files that you downloaded.
-
Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.
-
Click Yes to overwrite the files in the directory.
Step 8: Replace the Communication Component
Replace the following files.
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Msmqbusadapter.dll |
6.0.33910.0 |
283,880 |
12-Oct-2012 |
16:25 |
x86 |
|
Npipebusadapter.dll |
6.0.33910.0 |
257,256 |
12-Oct-2012 |
16:25 |
x86 |
|
Nscomcom2.dll |
6.0.33910.0 |
237,784 |
12-Oct-2012 |
16:25 |
x86 |
|
Socketbusadapter.dll |
6.0.33910.0 |
281,832 |
12-Oct-2012 |
16:25 |
x86 |
To replace the files, follow these steps.
-
Locate the Communication Component directory. The communication component is usually installed in the following directory:
C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component
-
Copy the files that you downloaded.
-
Paste the files that you downloaded into the Microsoft Dynamics NAV Communication Component directory.
-
Click Yes to overwrite the files in the directory.
Prerequisites
You must have one of the following products installed to apply this hotfix:
-
Microsoft Dynamics NAV 2009 R2
-
Microsoft Dynamics NAV 2009 Service Pack 1
Special note for Microsoft Dynamics NAV 2009 Service Pack 1
Before you apply this hotfix to a Microsoft Dynamics NAV 2009 Service Pack 1 installation, make sure that the current Microsoft Dynamics NAV 2009 SP1 installation has build number 32074 or a later build number. For more information, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
Partner
Combined Hotfix Release for Microsoft Dynamics NAV 2009 SP1 and Microsoft Dynamics NAV 2009 R2Customer
Combined Hotfix Release for Microsoft Dynamics NAV 2009 SP1 and Microsoft Dynamics NAV 2009 R2
If the build number of the current Microsoft Dynamics NAV 2009 Service Pack 1 installation is less than 32074, you must perform one of the following steps before you can install this hotfix:
-
Install hotfix 2496107. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2496107 Platform hotfix resource files for Microsoft Dynamics NAV 2009 Service Pack 1
-
Perform a solution upgrade to Microsoft Dynamics NAV 2009 R2. For more information about how to perform a solution upgrade from Microsoft Dynamics NAV 2009 Service Pack 1 to Microsoft Dynamics NAV 2009 R2, visit the following Microsoft website:
Install and Upgrade Instructions for Microsoft Dynamics NAV 2009 R2
For information about how to find the build number in Microsoft Dynamics NAV, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
Partner
How to Find the Build Number in Microsoft Dynamics NAVCustomer
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
