Symptoms

Consider the following scenario:

  • You have a computer that uses UEFI (Unified Extensible Firmware Interface) firmware and an out-of-box storage controller driver.

  • You start Setup of Windows 8.1 or Windows Server 2012 R2 by booting the computer from installation media.

  • You press F6 during Windows Setup in order to install storage controller drivers, and then you insert a USB flash drive that contains the driver.

  • You remove the USB flash drive after the driver is installed.

In this scenario, the Windows Setup process fails several minutes later, and you receive the following error message:

Windows could not prepare the computer to boot into the next phase of installation. To install Windows, restart the installation.

How to obtain this update rollup or hotfix

To resolve this issue, we have released a hotfix for Windows 8.1 and Windows Server 2012 R2. We also have released an update rollup (recommended) for Windows 8.1 and Windows Server 2012 R2.

Before you install this hotfix, check the prerequisites

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows 8.1 and Windows Server 2012 R2

The following update rollup is available:

Get update rollup 2975719

Hotfix for Windows 8.1 and Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.3.9600.17214

5,786,944

18-Jun-2014

08:04

Not applicable

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.3.9600.17214

7,425,344

18-Jun-2014

09:13

x64

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_082abe75f626139cefb51ff5ff402fd7_31bf3856ad364e35_6.3.9600.17214_none_790075841f4a0601.manifest

File version

Not applicable

File size

697

Date (UTC)

19-Jun-2014

Time (UTC)

18:06

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17214_none_011bbcedcf840089.manifest

File version

Not applicable

File size

2,590

Date (UTC)

18-Jun-2014

Time (UTC)

08:21

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_d4165708fe8fb38703b03e7029e7e7bc_31bf3856ad364e35_6.3.9600.17214_none_7ad7061c0c6601fe.manifest

File version

Not applicable

File size

701

Date (UTC)

19-Jun-2014

Time (UTC)

18:04

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17214_none_5d3a587187e171bf.manifest

File version

Not applicable

File size

2,592

Date (UTC)

18-Jun-2014

Time (UTC)

09:47

Platform

Not applicable


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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