Windows Explorer may crash in Windows 7 or in Windows Server 2008 R2

Symptoms

Windows Explorer may crash on a computer that is running Windows 7 or Windows Server 2008 R2.

Note This issue usually occurs when you perform some operations that are related to the taskbar or to the Address bar such as pinning or unpinning icons or dragging links to the taskbar.

More Information

Update information

How to obtain this update

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows Server 2008 R2

Download Download the update package now.

All supported IA-64-based versions of Windows Server 2008 R2

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Explorer-ppdlic.xrm-ms

Not applicable

3,065

26-Feb-2011

05:46

Not applicable

Explorer.exe

6.1.7600.16768

2,614,784

26-Feb-2011

05:33

x86

Explorer-ppdlic.xrm-ms

Not applicable

3,065

26-Feb-2011

06:03

Not applicable

Explorer.exe

6.1.7600.20910

2,614,784

26-Feb-2011

05:51

x86

Explorer-ppdlic.xrm-ms

Not applicable

3,065

25-Feb-2011

05:47

Not applicable

Explorer.exe

6.1.7601.17567

2,616,320

25-Feb-2011

05:30

x86

Explorer-ppdlic.xrm-ms

Not applicable

3,065

26-Feb-2011

05:36

Not applicable

Explorer.exe

6.1.7601.21669

2,616,320

26-Feb-2011

05:19

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Explorer-ppdlic.xrm-ms

Not applicable

3,065

26-Feb-2011

06:38

Not applicable

Explorer.exe

6.1.7600.16768

2,870,272

26-Feb-2011

06:23

x64

Explorer-ppdlic.xrm-ms

Not applicable

3,065

26-Feb-2011

06:45

Not applicable

Explorer.exe

6.1.7600.20910

2,870,784

26-Feb-2011

06:26

x64

Explorer-ppdlic.xrm-ms

Not applicable

3,065

25-Feb-2011

06:34

Not applicable

Explorer.exe

6.1.7601.17567

2,871,808

25-Feb-2011

06:19

x64

Explorer-ppdlic.xrm-ms

Not applicable

3,065

26-Feb-2011

06:32

Not applicable

Explorer.exe

6.1.7601.21669

2,871,808

26-Feb-2011

06:14

x64

Explorer.exe

6.1.7600.16768

2,614,784

26-Feb-2011

05:33

x86

Explorer.exe

6.1.7600.20910

2,614,784

26-Feb-2011

05:51

x86

Explorer.exe

6.1.7601.17567

2,616,320

25-Feb-2011

05:30

x86

Explorer.exe

6.1.7601.21669

2,616,320

26-Feb-2011

05:19

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Explorer-ppdlic.xrm-ms

Not applicable

3,065

26-Feb-2011

05:26

Not applicable

Explorer.exe

6.1.7600.16768

4,212,736

26-Feb-2011

05:16

IA-64

Explorer-ppdlic.xrm-ms

Not applicable

3,065

26-Feb-2011

05:32

Not applicable

Explorer.exe

6.1.7600.20910

4,212,736

26-Feb-2011

05:16

IA-64

Explorer-ppdlic.xrm-ms

Not applicable

3,065

25-Feb-2011

07:10

Not applicable

Explorer.exe

6.1.7601.17567

4,213,248

25-Feb-2011

06:53

IA-64

Explorer-ppdlic.xrm-ms

Not applicable

3,065

26-Feb-2011

05:24

Not applicable

Explorer.exe

6.1.7601.21669

4,213,248

26-Feb-2011

05:04

IA-64

Explorer.exe

6.1.7600.16768

2,614,784

26-Feb-2011

05:33

x86

Explorer.exe

6.1.7600.20910

2,614,784

26-Feb-2011

05:51

x86

Explorer.exe

6.1.7601.17567

2,616,320

25-Feb-2011

05:30

x86

Explorer.exe

6.1.7601.21669

2,616,320

26-Feb-2011

05:19

x86

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,313

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

X86_5dee6186594766c19bbd17d2dbf96567_31bf3856ad364e35_6.1.7601.21669_none_c061d18cf9fe0e61.manifest

File version

Not applicable

File size

696

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

X86_c95fdd7120befc1c38354e3369e8598a_31bf3856ad364e35_6.1.7601.17567_none_7dfafe1e62b0f93a.manifest

File version

Not applicable

File size

696

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

X86_e376c6336379a5263097defdc1c4d27b_31bf3856ad364e35_6.1.7600.20910_none_c57f5358c88662b4.manifest

File version

Not applicable

File size

696

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

X86_f76df5cf3f94ee6f251535524d29e2e9_31bf3856ad364e35_6.1.7600.16768_none_0449503569d4a84a.manifest

File version

Not applicable

File size

696

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

X86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_51a3a583dafd0cef.manifest

File version

Not applicable

File size

98,185

Date (UTC)

26-Feb-2011

Time (UTC)

06:05

Platform

Not applicable

File name

X86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_525b5180f3f95373.manifest

File version

Not applicable

File size

98,185

Date (UTC)

26-Feb-2011

Time (UTC)

06:20

Platform

Not applicable

File name

X86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_5389023fd8245f84.manifest

File version

Not applicable

File size

98,185

Date (UTC)

25-Feb-2011

Time (UTC)

06:00

Platform

Not applicable

File name

X86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21669_none_54149f9ef14031fc.manifest

File version

Not applicable

File size

98,185

Date (UTC)

26-Feb-2011

Time (UTC)

05:51

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_112736f8c5ab0a765163cd474f8d901b_31bf3856ad364e35_6.1.7601.21669_none_13bae9c94a2c98d8.manifest

File version

Not applicable

File size

1,042

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

Amd64_390a3fce47096c2dcfb5ca08b86c8bc1_31bf3856ad364e35_6.1.7600.16768_none_d4674e8383922077.manifest

File version

Not applicable

File size

1,042

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

Amd64_50851c14f4bacc86fba999208f5b57ac_31bf3856ad364e35_6.1.7600.20910_none_5f3fb1e9d67e75ae.manifest

File version

Not applicable

File size

1,042

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

Amd64_ae677085b95add6b9539e1a49ee8c5a5_31bf3856ad364e35_6.1.7601.17567_none_0594635cf349c2fc.manifest

File version

Not applicable

File size

1,042

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

Amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_adc24107935a7e25.manifest

File version

Not applicable

File size

98,189

Date (UTC)

26-Feb-2011

Time (UTC)

07:00

Platform

Not applicable

File name

Amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_ae79ed04ac56c4a9.manifest

File version

Not applicable

File size

98,189

Date (UTC)

26-Feb-2011

Time (UTC)

07:21

Platform

Not applicable

File name

Amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_afa79dc39081d0ba.manifest

File version

Not applicable

File size

98,189

Date (UTC)

25-Feb-2011

Time (UTC)

06:57

Platform

Not applicable

File name

Amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21669_none_b0333b22a99da332.manifest

File version

Not applicable

File size

98,189

Date (UTC)

26-Feb-2011

Time (UTC)

06:50

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,329

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

Wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_b816eb59c7bb4020.manifest

File version

Not applicable

File size

97,119

Date (UTC)

26-Feb-2011

Time (UTC)

06:02

Platform

Not applicable

File name

Wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_b8ce9756e0b786a4.manifest

File version

Not applicable

File size

97,119

Date (UTC)

26-Feb-2011

Time (UTC)

06:16

Platform

Not applicable

File name

Wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_b9fc4815c4e292b5.manifest

File version

Not applicable

File size

97,119

Date (UTC)

25-Feb-2011

Time (UTC)

05:54

Platform

Not applicable

File name

Wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21669_none_ba87e574ddfe652d.manifest

File version

Not applicable

File size

97,119

Date (UTC)

26-Feb-2011

Time (UTC)

05:47

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_584e45e2af0f169fa3c60f69c5717186_31bf3856ad364e35_6.1.7601.17567_none_e9baff03cb5e660d.manifest

File version

Not applicable

File size

1,040

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

Ia64_5e455f84a116121e154b3470772b85ff_31bf3856ad364e35_6.1.7600.20910_none_645bd169ef88054c.manifest

File version

Not applicable

File size

1,040

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

Ia64_658351a6f40dc7e5a556b405539fbb5d_31bf3856ad364e35_6.1.7600.16768_none_cbc1e8d209cdabbe.manifest

File version

Not applicable

File size

1,040

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

Ia64_c2d554b4648e05b9e58bd1db325b7794_31bf3856ad364e35_6.1.7601.21669_none_8d501d98f29fe34e.manifest

File version

Not applicable

File size

1,040

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

Ia64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_51a54979dafb15eb.manifest

File version

Not applicable

File size

98,187

Date (UTC)

26-Feb-2011

Time (UTC)

06:57

Platform

Not applicable

File name

Ia64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_525cf576f3f75c6f.manifest

File version

Not applicable

File size

98,187

Date (UTC)

26-Feb-2011

Time (UTC)

07:16

Platform

Not applicable

File name

Ia64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_538aa635d8226880.manifest

File version

Not applicable

File size

98,187

Date (UTC)

25-Feb-2011

Time (UTC)

07:18

Platform

Not applicable

File name

Ia64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21669_none_54164394f13e3af8.manifest

File version

Not applicable

File size

98,187

Date (UTC)

26-Feb-2011

Time (UTC)

06:35

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,947

Date (UTC)

28-Feb-2011

Time (UTC)

18:05

Platform

Not applicable

File name

Wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_b816eb59c7bb4020.manifest

File version

Not applicable

File size

97,119

Date (UTC)

26-Feb-2011

Time (UTC)

06:02

Platform

Not applicable

File name

Wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_b8ce9756e0b786a4.manifest

File version

Not applicable

File size

97,119

Date (UTC)

26-Feb-2011

Time (UTC)

06:16

Platform

Not applicable

File name

Wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_b9fc4815c4e292b5.manifest

File version

Not applicable

File size

97,119

Date (UTC)

25-Feb-2011

Time (UTC)

05:54

Platform

Not applicable

File name

Wow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21669_none_ba87e574ddfe652d.manifest

File version

Not applicable

File size

97,119

Date (UTC)

26-Feb-2011

Time (UTC)

05:47

Platform

Not applicable

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