Original publish date: November 18, 2024
KB ID: 5049177
Symptoms
When you use an external USB digital audio converter (DAC) sound system, you might experience the sound level increasing to 100-percent. This issue has been reported to occur on Windows gaming systems when one or more of the following conditions are true:
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You use the Creative Sound BlasterX G6 USB digital audio converter (DAC).
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Your gaming system runs Windows 11, version 24H2.
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You manually make your gaming system go to sleep and then you manually wake the system from sleep.
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You attach and then immediately detach the external sound system from your Windows gaming system.
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You adjust the volume of the external sound system and then immediately detach the external sound system from your Windows gaming system.
Note There are no error messages or other identifying factors other than the audio volume is suddenly increased to 100-percent.
Cause
This issue occurs because of a timing problem in the AudioEndpointBuilder service.
Status
We are working on a resolution and will provide more information when it is available.
References
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