Symptoms

Consider the following scenario:

  • You set the When I close the lid setting to Do nothing on a Windows 8, Windows RT, Windows 8.1, or Windows RT 8.1-based laptop.

  • You run a Windows Store video or camera app on the laptop.

  • You close the lid of the laptop, and then you reopen it.

In this scenario, one or more of the following issues occurs:

  • The video or camera app freezes.

  • No tiles are displayed on the Start screen.

Resolution

To resolve this issue in Windows 8, install update rollup 2889784, or install the hotfix that is described in this article. To resolve this issue in Windows RT, install update rollup 2889784. 

To resolve this issue in Windows 8.1 or Windows RT 8.1, install update rollup 2887595.

Update information for Windows 8 and Windows RT

For more information about how to obtain update rollup 2889784, click the following article number to view the article in the Microsoft Knowledge Base:

2889784 Windows RT, Windows 8, and Windows Server 2012 update rollup: November 2013

Update information for Windows 8.1 and Windows RT 8.1

For more information about how to obtain update rollup 2887595, click the following article number to view the article in the Microsoft Knowledge Base:

2887595 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

PrerequisitesTo apply this hotfix, you must be running Windows 8.

Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirementYou must restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.





Windows 8 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Cdd.dll

6.2.9200.16384

166,400

26-Jul-2012

03:30

x86

Dxgkrnl.sys

6.2.9200.16718

1,230,168

19-Sep-2013

06:02

x86

Dxgmms1.sys

6.2.9200.16496

259,816

09-Jan-2013

23:51

x86

Lddmcore.ptxml

Not applicable

1,151

25-Jul-2012

20:32

Not applicable

Cdd.dll

6.2.9200.16384

166,400

26-Jul-2012

03:30

x86

Dxgkrnl.sys

6.2.9200.20828

1,229,144

19-Sep-2013

06:30

x86

Dxgmms1.sys

6.2.9200.20604

259,816

10-Jan-2013

05:52

x86

Lddmcore.ptxml

Not applicable

1,151

25-Jul-2012

20:32

Not applicable

For all supported x64-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Cdd.dll

6.2.9200.16384

199,680

26-Jul-2012

04:49

x64

Dxgkrnl.sys

6.2.9200.16718

1,455,448

19-Sep-2013

07:32

x64

Dxgmms1.sys

6.2.9200.16496

303,848

10-Jan-2013

01:40

x64

Lddmcore.ptxml

Not applicable

1,151

25-Jul-2012

20:29

Not applicable

Cdd.dll

6.2.9200.20828

199,680

19-Sep-2013

07:44

x64

Dxgkrnl.sys

6.2.9200.20828

1,445,208

19-Sep-2013

07:50

x64

Dxgmms1.sys

6.2.9200.20604

303,848

10-Jan-2013

07:35

x64

Lddmcore.ptxml

Not applicable

1,151

25-Jul-2012

20:29

Not applicable




Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_5be44c71663de90becc2f5b7b993d7a1_31bf3856ad364e35_6.2.9200.16718_none_eff6077a3ac36be0.manifest

File version

Not applicable

File size

696

Date (UTC)

19-Sep-2013

Time (UTC)

22:34

Platform

Not applicable

File name

X86_c5b3da64cc3b04030cea5cd063accaef_31bf3856ad364e35_6.2.9200.20828_none_d9ccf3c7d7574643.manifest

File version

Not applicable

File size

696

Date (UTC)

19-Sep-2013

Time (UTC)

22:34

Platform

Not applicable

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.2.9200.16718_none_a8c35cb3b4b7209e.manifest

File version

Not applicable

File size

283,125

Date (UTC)

19-Sep-2013

Time (UTC)

22:34

Platform

Not applicable

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.2.9200.20828_none_a9422992cddcdc59.manifest

File version

Not applicable

File size

283,125

Date (UTC)

19-Sep-2013

Time (UTC)

22:34

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8

File property

Value

File name

Amd64_2f451efff716986f92ef9848ad56e063_31bf3856ad364e35_6.2.9200.20828_none_0f1cc702ef5916ab.manifest

File version

Not applicable

File size

700

Date (UTC)

19-Sep-2013

Time (UTC)

22:39

Platform

Not applicable

File name

Amd64_4e60f5f7d44d62f9d8ee4bcb413cee6f_31bf3856ad364e35_6.2.9200.16718_none_b2a3321e790d50a3.manifest

File version

Not applicable

File size

700

Date (UTC)

19-Sep-2013

Time (UTC)

22:39

Platform

Not applicable

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.2.9200.16718_none_04e1f8376d1491d4.manifest

File version

Not applicable

File size

283,129

Date (UTC)

19-Sep-2013

Time (UTC)

22:39

Platform

Not applicable

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.2.9200.20828_none_0560c516863a4d8f.manifest

File version

Not applicable

File size

283,129

Date (UTC)

19-Sep-2013

Time (UTC)

22:39

Platform

Not applicable


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