This article applies to Microsoft Dynamics AX for Retail for the Brazil (br) region.
Symptoms
In Microsoft Dynamics AX for Retail 2009 R2 Refresh POS, when you accept a payment by using a gift card through a fiscal printer, an error occurs and Retail POS must be restarted. This problem occurs if there is any change owed to the customer.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:Partners
https://mbs.microsoft.com/partnersource/support/Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
Installation information and prerequisites
This hotfix includes updates for two components of Microsoft Dynamics AX for Retail 2009 R2 Refresh POS. The prerequisites and installation instructions vary by component. Install the appropriate update on each computer on which the affected component is installed.For the Retail POS updateYou must have Microsoft Dynamics AX for Retail 2009 R2 Refresh POS installed. Before you install the hotfix, close Retail POS, and make a backup of the store databases. Extract the hotfix files to a folder, and then, in the retailpos subfolder in the extract location, double-click AxUpdate.exe. Follow the instructions in the Setup wizard. When installation is complete, restart Retail POS, and log on as usual.For the Retail POS Plug-ins updateThe hotfix installer performs a complete install of the plug-ins. If you have an existing installation of the plug-ins on the computer, you must uninstall the existing plug-ins from Control Panel first. If you want to do code comparisons, make a backup of the plug-ins install folder before uninstalling. To install the updated plug-ins, extract the hotfix files to a folder, and then, in the retailpospluginsforcustomers or retailpospluginsforpartners subfolder in the extract location, double-click AxUpdate.exe. Follow the instructions in the setup wizard.
Restart requirement
You may be prompted to restart the computer after you install the hotfix.
File information
The Brazilian version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Microsoft Dynamics AX for Retail POS
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Axupdate.exe |
Not applicable |
65,896 |
13-Feb-12 |
0:10 |
x86 |
|
Retailpos.msp |
Not applicable |
3,284,480 |
20-Jun-12 |
2:25 |
Not applicable |
|
Axsetupsp.exe |
5.0.1600.254 |
1,632,488 |
20-Jun-12 |
2:22 |
x86 |
|
Cabextractor.dll |
Not applicable |
19,312 |
13-Feb-12 |
0:10 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.dll |
5.0.1100.9 |
150,440 |
13-Feb-12 |
0:10 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,312 |
13-Feb-12 |
0:10 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,824 |
13-Feb-12 |
0:10 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,824 |
13-Feb-12 |
0:10 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,312 |
13-Feb-12 |
0:10 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,824 |
13-Feb-12 |
0:10 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,312 |
13-Feb-12 |
0:10 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,312 |
13-Feb-12 |
0:10 |
x86 |
|
Cabextractor.dll |
Not applicable |
22,384 |
13-Feb-12 |
0:10 |
x64 |
Microsoft Dynamics AX for Retail POS Plug-ins
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Axupdate.exe |
Not applicable |
65,896 |
10-Feb-12 |
7:53 |
x86 |
|
Retailpospluginsforcustomers.msi |
Not applicable |
2,849,792 |
20-Jun-12 |
0:16 |
Not applicable |
|
Axsetupsp.exe |
5.0.1600.254 |
1,632,488 |
20-Jun-12 |
2:22 |
x86 |
|
Cabextractor.dll |
Not applicable |
19,312 |
10-Feb-12 |
7:53 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.dll |
5.0.1100.9 |
150,440 |
10-Feb-12 |
7:53 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
534,784 |
19-Jun-12 |
16:57 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
526,592 |
19-Jun-12 |
16:57 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
522,496 |
19-Jun-12 |
16:57 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,312 |
10-Feb-12 |
7:53 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
526,592 |
19-Jun-12 |
16:57 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,824 |
10-Feb-12 |
7:53 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
530,688 |
19-Jun-12 |
16:57 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,824 |
10-Feb-12 |
7:53 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
522,496 |
19-Jun-12 |
16:57 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
522,496 |
19-Jun-12 |
16:57 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,312 |
10-Feb-12 |
7:53 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
530,688 |
19-Jun-12 |
16:56 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,824 |
10-Feb-12 |
7:53 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
530,688 |
19-Jun-12 |
16:57 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
526,592 |
19-Jun-12 |
16:56 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
522,496 |
19-Jun-12 |
16:57 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
526,592 |
19-Jun-12 |
16:56 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
534,784 |
19-Jun-12 |
16:57 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
526,592 |
19-Jun-12 |
16:56 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
526,592 |
19-Jun-12 |
16:57 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
522,496 |
19-Jun-12 |
16:57 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,312 |
10-Feb-12 |
7:53 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
522,496 |
19-Jun-12 |
16:56 |
x86 |
|
Microsoft.dynamics.setup.reportingservices.resources.dll |
5.0.1000.45 |
16,312 |
10-Feb-12 |
7:53 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
526,592 |
19-Jun-12 |
16:57 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
526,592 |
19-Jun-12 |
16:56 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
542,976 |
19-Jun-12 |
16:56 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
522,496 |
19-Jun-12 |
16:56 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
555,264 |
19-Jun-12 |
16:56 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
522,496 |
19-Jun-12 |
16:56 |
x86 |
|
Axsetupsp.resources.dll |
5.0.1600.254 |
522,496 |
19-Jun-12 |
16:56 |
x86 |
|
Cabextractor.dll |
Not applicable |
22,384 |
10-Feb-12 |
7:53 |
x64 |
Validation of the application hotfix installation
To validate the installation of the application hotfix, start Retail POS and, on the logon screen, verify that the release number is 5.0.1600.254.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
