Applies ToExchange Server 2013 Enterprise Edition Exchange Server 2013 Standard Edition

Symptoms

You cannot preview Microsoft Office documents that are attached in shared folders by using Microsoft Outlook Web App in a Microsoft Exchange Server 2013 environment.

Cause

This issue occurs because shared mailboxes use the SecurityIdentifier value to identify the logged-on user’s address. However, Exchange returns the mailbox address instead of the logged-on user’s address to the value when you view the documents by using Outlook Web App.

Resolution

To resolve this issue, install the following cumulative update:

2892464 Description of Cumulative Update 3 for Exchange Server 2013

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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