Symptoms

After you upgrade from Windows 7 to Windows 8, you cannot print from any Windows Store apps.

Cause

This problem occurs because in some upgrade scenarios, the appropriate permissions are not set on the printer object because of a timing issue.

Workaround

To work around this problem, remove and then reinstall the printer. To do this, follow these steps:

  1. On the Charms bar, select Settings.

  2. Select Change PC settings.

  3. Select Devices.

  4. Select the printer, and then select theĀ Remove icon to remove the printer.

  5. Select Add a Device to reinstall the printer.


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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