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Microsoft is retiring the Windows legacy inbox Troubleshooters, such as Keyboard troubleshooter and Speech troubleshooter, and the Microsoft Support Diagnostic Tool (MSDT) that runs them. The legacy inbox Windows Troubleshooters are built-in tools that, when launched, automatically diagnose and correct common problems for a variety of Windows features. MSDT Troubleshooters will be deprecated in the next Windows 11 release, with the date to be determined. 

The estimated deprecation timeline will take place over the next three years:

  • 2023 – Begin redirecting some of the troubleshooters to the new Get Help troubleshooting platform

  • 2024 – Complete the troubleshooter redirection and remove the rest of the troubleshooters

  • 2025 – Remove the MSDT platform

Note: To learn how the deprecation will impact your company, see Microsoft Support Diagnostic Tool (MSDT) deprecation.

What does retiring the legacy inbox troubleshooters mean?

Many troubleshooters are built on the MSDT platform. Some of these troubleshooters will be redirected to Microsoft’s new platform called Get Help. The remaining troubleshooters will be removed.

Devices running the next release of Windows 11 and newer

The MSDT Troubleshooter deprecation, including redirection and removal of legacy inbox troubleshooters, will go into effect on devices running the next release of Windows 11. The next Windows 11 release date is still to be determined. We'll update this article when we have a release date. Check back later.

Access the Get Help troubleshooters from Windows Settings:

  • Go to Start  > Settings  > System  > Troubleshoot  > Other Troubleshooters  and select the correct troubleshooter for your issue.

    Open Troubleshoot Settings

Devices running Windows 11 version 22H2 and older

If you're running Windows 11 version 22H2 and older, Windows 10, Windows 8.1, Windows 7 or any other earlier OS version, your device will not be affected by the MSDT Troubleshooter retirement. Earlier OS systems will continue to run the legacy inbox troubleshooters. 

Troubleshooter retirement plan

Troubleshooters being redirected

In 2023-2024, Microsoft will redirect the following legacy inbox troubleshooters from devices running Windows 11 version 22H2.

Troubleshooter name

New Get Help troubleshooter


Open Get Help for Audio

Background Intelligent Transfer Service (BITS)

Open Get Help for BITS


Open Get Help for Bluetooth


Open Get Help for Camera

Network and Internet

Open Get Help for Network and Internet


Open Get Help for Printer

Program Compatibility

Open Get Help for Program Compatibility

Video Playback

Open Get Help for Video Playback

Windows Media Player

Open Get Help for Windows Media Player

Windows Update

Link coming soon for Windows Update

Troubleshooters being removed

In 2024, Microsoft will remove the following legacy inbox troubleshooters from devices beginning with the next release of Windows 11.

Troubleshooter name

Connection to a Workplace using DirectAccess

Devices and Printers

Hardware and Devices


Incoming Connections

Internet Explorer Performance

Internet Explorer Safety



Search and Indexing


System Maintenance

Shared Folders

Windows Store Apps

In-product message

Starting in 2023, if you open one of the legacy inbox troubleshooters, you’ll see an in-product message alerting you to the upcoming retirement and a link to learn more about the process.

Important: If you’re running Windows 11 version 22H2 and older you won’t see this in-product message and the legacy inbox troubleshooters will still work on your device.

Send us feedback

Please send us your questions and concerns about the troubleshooter deprecation plan:

  • Go to Start  > Settings  > System  > Troubleshoot , select Give feedback and follow the on-screen instructions.

    Open Troubleshoot Settings

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