Try these things to troubleshoot network connection issues in Windows 11.

  • Make sure Wi-Fi is on. Select Start > Settings > Network & internet, then turn on Wi-Fi. Next, select More options (>) next to Wi-Fi, then select Show available networks. If a network you expect to see appears in the list, select it, then select ConnectOpen Wi-Fi settings

  • See if you can use the Wi-Fi network to get to websites from a different device. If you can’t, restart your modem, router, and device, and re-connect to the Wi-Fi.

  • Try turning Wi-Fi on and off. This can solve issues by restarting your connection.

  • If your Surface still isn't connecting, try the steps on Surface can't find my wireless network.

Get more help fixing network connection issues

Try these things to troubleshoot network connection issues in Windows 10.

  • Use the Network troubleshooter. Select Start  > Settings  > Network & Internet > Status. Under Change your network settings, select Network troubleshooterOpen Status settings

  • Make sure Wi-Fi is on. Select Start  > Settings  > Network & Internet > Wi-Fi. Next, select Show available networks, and if a network you expect to see appears in the list, select it, then select ConnectOpen Wi-Fi settings

  • See if you can use the Wi-Fi to get to websites from a different device. If you can’t, restart your modem, router, and device, and re-connect to the Wi-Fi.

  • If your Surface still isn't connecting, try the steps on Surface can't find my wireless network.

Get more help fixing network connection issues

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