Let’s try a few troubleshooting steps to get your network printer working again.
Note: If you’re in a hurry, you may be able to get your printer working quickly by using a USB cable if that’s possible. To do this, plug your printer directly into your PC and it should be set up automatically.
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Check your printer’s network connection
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Follow your printer’s instructions to check the network connection.
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If your printer isn’t connected to a network, follow your device’s instructions to get connected to your network.
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Match your PC’s network connection to your printer’s connection
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Select Start > Settings > Network & Internet
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Under Networking status, find your network name. This needs to exactly match the printer’s connection name.
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If these two connections are not the same, change your PC's connection to match the printer's network.
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