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If you're having problems signing in to a Windows 11 computer, try this first: Enter your password with the onscreen keyboard. Find it by selecting Accessibility on the lock screen. If that doesn't work, try these steps to find out what kind of account you have.

From the sign-in screen, select Sign-in options. Choose the step below based on the type of account you have.

If you're having problems signing in to a Windows 10 computer, try this first: Enter your password with the onscreen keyboard. Find it by selecting Ease of Access on the lock screen. If that doesn't work, try these steps to find out what kind of account you have.

  • From the sign-in screen, select Sign-in options. If you see the Microsoft account icon, you're using a Microsoft account. Choose the step below based on the type of account you have.alternate text

  • For a Microsoft account, you can reset your password. Go to the reset password page and follow the instructions.

  • If you only see the Password icon, you have either a domain (work or school) account or a local account. For a domain account you need help from your system administrator.

  • For a local account on Windows 10, prior to version 1803, unfortunately there's no way to recover a lost password. You can reset the machine back to factory settings by following the steps in Reset or reinstall Windows.

  • For a local account on Windows 10, version 1803 or later, follow the instructions in Reset your Windows local account password.

  • For help with your PIN, see Reset your PIN when you aren't signed in to Windows.

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