If you’re having problems with mobile apps in Windows 11, here are some things you can try in the Windows Subsystem for Android™ Settings app. To find the Settings app, select Start > All apps > Windows Subsystem for Android™ Settings.

Android is a trademark of Google LLC.

Troubleshooting mobile apps

The Windows Subsystem for Android™ is what helps your PC install and open mobile apps. Most problems will be resolved by restarting it. Here’s how:

  1. Select Start, search for Windows Subsystem for Android™ Settings, and open it.

  2. In this app, select Shutdown Subsystem. The Subsystem and any open mobile apps will be closed.

  3. Open any mobile app to restart the Subsystem automatically.

Each mobile app has specific app settings, here's how to check what they are: 

  1. Select Start, then search for Apps & features.

  2. Find the app you want to remove, then select More > Advanced options.

Settings for this specific app will open and you'll be able to adjust app notifications, permissions, and storage. You'll also be able to uninstall, open, or force the app to close.  

A screenshot of the app settings in the Windows Subsystem for Android Settings app.

The Windows Subsystem for Android™ Settings app can be used to adjust resources, graphics, screen reader settings and more. Changing these settings might improve mobile app performance:

  • Subsystem Screen Reader

  • Subsystem resources

    • Changing this setting to Continuous might improve app performance. 

For more info on all settings, go to Manage settings for mobile apps on Windows.

FAQs about mobile apps and the Amazon Appstore

If troubleshooting the mobile apps and Subsystem didn't fix your issue, check out these possible solutions.  

If you're having issues installing apps or signing into the Amazon Appstore, here's what you should check: 

Here's what to try: 

  • Restart the Subsystem with the Windows Subsystem for Android™ Settings app, then try opening the app again.

  • Leave feedback in Feedback Hub to let us know that the app isn't installing. Learn how

Here's what to try: 

  • Restart the Subsystem with the Windows Subsystem for Android™ Settings app, then try opening the app again.

  • Force the app to close by selecting Start > Settings > Apps & features, then find the app. Select More > Advanced options > Terminate, then try to open the app again.

Here's what to try: 

  • If you have multiple graphics processing units (GPU) in your PC, try changing which one is used.

  • In the Windows Subsystem for Android™ Settings app, change Subsystem resources from As needed to Continuous.

For more info on these settings, go to Manage settings for mobile apps on Windows.

Leave feedback

If issues with the Subsystem or mobile app still aren't resolved, you can leave feedback to help us improve your experience. Here's how:

  1. Press Windows logo key + F to open Feedback Hub.

  2. Include details about your experience.

  3. Make sure you select Apps > Windows Subsystem for Android as the category for your feedback.

A screenshot of the Feedback Hub window with Apps selected as the category, then Windows Subsystem for android selected as the subcategory.

For all other questions and support, visit Microsoft Support.

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