You experience problems completely uninstalling Crystal Reports for use with Microsoft Dynamics SL


Symptoms


When you try to uninstall Crystal Reports for use with Microsoft Dynamics SL, the application is not completely uninstalled.

Resolution


 

To uninstall Crystal Reports, follow these steps:

1.       Remove Crystal Reports using Add/Remove Programs or Programs and Features in Control Panel.

2.       In Windows Explorer, delete all Crystal Reports program folders. A typical path is \Program Files\Crystal Decisions.

Note: If you are uninstalling Crystal Reports 7.x or earlier versions, continue with step 3 through step 6.

3.       Locate the following files in \Crystal\Utilities on the Microsoft Dynamics SL DVD:

uSCR5_16.exe

uSCR6_32.exe

uSCR5_32.exe

uSCR7_16.exe

uSCR6_16.exe

uSCR7_32.exe

4.       Open the self-extracting file that is appropriate for the version of Crystal Reports to be removed.

Example: If the 32-bit version of Crystal Reports is installed, uSCR6_32.exe is the correct file to open.

5.       Follow the instructions in the Install.txt file that is included in the self-extracting file.

6.       Verify that Crystal Reports is completely removed from the server and workstation hard disks by searching in Windows Explorer for the following files:

CRW.net

CRR*.exe

CRW32.net

CRPE.dll

CRW.exe

CRPE32.dll

CRW32.exe

 

Note: Possible cleanup of the registry keys might be needed. Contact your system administrator for assistance with this task.