"Application has stopped working" error when you add a note in the Small Balance Write-Off (08.030.05) screen in Microsoft Dynamics SL

Applies to: Accounts Receivable


Consider the following scenario in Accounts Receivable in Microsoft Dynamics SL:
  • In the AR Setup (08.950.00) screen, you select the Allow Small Balance Write Off in Payment Applications option.
  • In the Small Balance Write-Off (08.030.05) screen, you create a small balance write-off.
  • In the Note (98.260.00) From (08.030.05) screen, you add a note to the small balance write-off.
In this scenario, you receive the following error message:

AR - Payment Application - "AR - Payment Application has stopped working"


Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics SL 7.0 Feature Pack 1 (FP1)
Changed FilesDateFile Version
0803000.exe14-May 20107.03.40514.00

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.


For information about the prerequisites for this hotfix, see the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 21529.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates