Note Some products might not be available in your country or region.
Some products might not be available in your country or region.
Check the power cable connection
Problems with your Surface Studio can sometimes be solved by making sure your power supply connections are firmly secured.
I can’t find the power indicator light
There’s no power indicator light on Surface Studio. If the power is on and your Surface Studio isn’t sleeping or hibernating, the screen should be on. If the screen isn’t on, touch the screen, move your mouse, or press the power button to turn it on.
My Surface Studio won’t turn on
If you see a black screen with no Windows logo or your Surface Studio seems to be turned off or in a power-saving state and you can’t wake it, first try pressing and releasing the power button. Wait several seconds. If that doesn’t work, try this:
On your keyboard, simultaneously press the Windows logo key + Ctrl+Shift+B. You should hear a short beep while Windows tries to refresh the screen.
If that doesn’t work, force a restart:
Press and hold the power button for 10-15 seconds until the screen turns off, then release the power button. Press and release the power button to turn Surface Studio back on.
If that doesn’t work, press and hold down the power button for 15-20 seconds. The screen will turn off, but keep holding down the power button. Surface Studio will restart. You’ll see the Windows logo screen, and then the Windows sign-in screen. Then, release the power button.
When I put my Surface Studio to sleep and then try to wake it, the screen turns black and I have to restart it
Make sure you have the latest updates. Select the Start button, then select Settings > Update and security > Windows Update > Check for updates. If any updates are available, install them.
I need a new power cable
Contact Support to get a replacement cable.